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Manager Systems Support Engineer Jobs in Georgia

Orpine.com

OSD & Support Engineer

Atlanta, GA · On-site

Job Title: ECC XenDesktop/RPA - OSD & Support Engineer Hybrid (Atlanta GA or Cincinnati Ohio ... Manage Operating System Deployment (OSD) activities using enterprise deployment tools.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Aptlogix

Deskside Support Engineer

Atlanta, GA

Deskside Support Engineer Job Overview Position: L2 Deskside Support Engineer Duration: 6 Months ... systems. 3. ITSM Process Excellence Manage incidents and service requests via tools such as ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Georgia? For Manager Systems Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Georgia look for? The top searched job categories for Manager Systems Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Manager Systems Support Engineer jobs? Cities in Georgia with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Information Management Support Engineer

Widescope Consulting and Contracting Services LLC

Powder Springs, GA

Full-time

Posted 5 days ago

Job description

Job Title: Information Management Support Engineer

Location: On Site and Repote
Job Type: Full-time
Department: Information Security / IT
Reports To: Program Manager / Contracting Officer’s Representative (COR)

Job Summary:

We are seeking a highly skilled and experienced Information Management Support Engineer to join our growing team. This individual will provide comprehensive technical, administrative, and operational support for information systems critical to the PACS ICS contract. This role ensures the integrity, availability, security, and usability of contract-related information management systems, databases, and applications. The individual will work closely with government stakeholders, contractors, and cross-functional teams to maintain compliance with applicable federal regulations, agency directives, and cybersecurity requirements.

Key Responsibilities:

Systems Support & Maintenance

  • Provide day-to-day support for information management systems, ensuring availability, accuracy, and performance.
  • Monitor system health, conduct troubleshooting, and escalate issues as required.
  • Perform routine data backups, recovery testing, and system patching.

Information Assurance & Compliance

  • Ensure all systems comply with federal cybersecurity standards (FISMA, NIST, RMF, etc.).
  • Maintain system documentation, accreditation packages, and audit trails.
  • Support data protection, access control, and secure information sharing protocols.

User Support & Training

  • Provide Tier 1/Tier 2 help desk support to users, including onboarding, permissions management, and technical guidance.
  • Develop and deliver user training materials and job aids for system use.
  • Assist with resolving user access or performance issues promptly.

Data Management

  • Support database administration, including data entry, query building, reporting, and integrity validation.
  • Maintain metadata, file plans, and digital records management in accordance with DoD/VA/NARA guidelines.
  • Generate recurring and ad hoc reports for leadership and stakeholders.

Program Support

  • Assist with project documentation, including SOPs, technical manuals, and user guides.
  • Provide input on system enhancements, upgrades, and modernization initiatives.
  • Coordinate with contract leadership to meet mission and contract deliverables.

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