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Manager Systems Support Engineer Jobs in Georgia

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

This role will provide deployment, post-sales, and ongoing system support to our customers ... Manage successful new product installations and upgrades for customers. * Achieve subject matter ...

Hanger, Inc.

Systems Engineer IV

Alpharetta, GA

$113K - $170K/yr

Overview Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management.

Jobtailor

Manager, Systems Engineering

Norcross, GA · On-site

Weekend and off-hours support may be required Core Competencies Demonstrates strong leadership in directing Systems Engineering activities, managing operational processes, and overseeing project ...

ACI Worldwide

Mgr Systems Engineering

Norcross, GA · Hybrid

As a Manager Systems Engineering in Norcross, GA , you will join a diverse, passionate team ... Weekend and off-hours support may be required Applicants must be currently authorized to work in ...

19109 SPEEDPAY RD

Mgr Systems Engineering

Norcross, GA · On-site

As a Manager Systems Engineeringin Norcross, GA, you will join a diverse, passionate team ... Weekend and off-hours support may be required Applicants must be currently authorized to work in ...

New

ACI Worldwide

Mgr Systems Engineering

Norcross, GA · On-site

As a Manager Systems Engineeringin Norcross, GA , you will join a diverse, passionate team ... Weekend and off-hours support may be required Applicants must be currently authorized to work in ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Hanger, Inc.

Systems Engineer IV

Alpharetta, GA · On-site

Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management. The ideal ...

Hanger, Inc.

Systems Engineer IV

Alpharetta, GA · On-site

Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management. The ideal ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Georgia?

For Manager Systems Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Georgia look for?

The top searched job categories for Manager Systems Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Manager Systems Support Engineer jobs?

Cities in Georgia with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Application Support Engineer - Retail Systems Support

Duluth, GA • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

$81K - $136K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

Job description

About the Role
As an Application Support Engineer - Retail Systems Support, you will make an impact by ensuring the stability, performance, and reliability of critical store applications that support retail operations. You will be a valued member of the Digital Engineering team and work closely with business stakeholders, store operations teams, engineering teams, infrastructure teams, and third-party vendors to deliver exceptional application support and operational excellence.
In This Role, You Will:
  • Support and maintain mission-critical store applications across a diverse technology landscape, ensuring high availability and optimal performance.
  • Serve as the primary technical point of contact for store business teams, managing issue triage, communication, escalation, and resolution.
  • Own incident, problem, and change management processes within ServiceNow while ensuring adherence to SLAs and support standards.
  • Participate in on-call support rotations and respond to production incidents, including during peak retail periods such as holiday and Black Friday events.
  • Design, build, and maintain monitoring, alerting, and observability solutions to proactively identify and resolve issues.
  • Develop and maintain automation scripts and support tools to improve operational efficiency and reduce manual effort.
  • Conduct root cause analysis for recurring incidents and implement permanent corrective actions to improve system reliability.
  • Collaborate with cross-functional teams on application deployments, enhancements, and store initiatives.

Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite and 2 days remote in Johns Creek, Georgia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
Please note that this position is not eligible for visa transfer or sponsorship now or at any time in the future.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
  • 4+ years of experience in Application Production Support, L2/L3 Support, Application Operations, or related support roles.
  • Hands-on experience supporting enterprise applications across multiple technology stacks, including Java, .NET, middleware, cloud services, or retail platforms.
  • Strong knowledge of ServiceNow Incident, Problem, and Change Management processes.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, AppDynamics, CloudWatch, or similar platforms.
  • Proficiency in scripting and automation using Python, Shell, or PowerShell.
  • Strong analytical and troubleshooting skills across application, infrastructure, and network layers.
  • Proven ability to communicate effectively with both technical and business stakeholders.
  • Willingness to participate in an on-call rotation, including weekends and holidays, based on business requirements.

These Will Help You Stand Out
  • Experience supporting retail, point-of-sale (POS), or store systems environments.
  • Understanding of ITIL-based support practices and service management methodologies.
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
  • Familiarity with CI/CD deployment, release management, and rollback processes.
  • Experience implementing automation and operational improvements that reduce ticket volumes and improve MTTR.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $81,337 and $136,500 depending on experience, qualifications, geographic location, and other factors permitted by law.
This position is also eligible for Cognizant's discretionary annual incentive program, based on individual and company performance.
Benefits
Cognizant offers a competitive benefits package, which includes:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Plan with Company Contributions
  • Paid Time Off (PTO) and Company Holidays
  • Short-Term and Long-Term Disability Coverage
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Employee Assistance Program (EAP)
  • Wellness and Wellbeing Programs
  • Parental Leave and Family Support Benefits
  • Tuition Reimbursement and Professional Development Opportunities
  • Employee Recognition and Referral Programs

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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