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Manager Systems Support Engineer Jobs in Georgia

Acuity Brands, Inc.

UC&C Support Engineer

Conyers, GA

... management systems, cloud services, and data communication technologies. The UC&C Suppoty Engineer ... The UC&C Support Engineer is responsible for diagnosing and resolving complex customer issues ...

Acuity, Inc.

UC&C Support Engineer

Conyers, GA · On-site

... management systems, cloud services, and data communication technologies. The UC&C Suppoty Engineer ... The UC&C Support Engineer is responsible for diagnosing and resolving complex customer issues ...

Knapp Inc

Software Support Engineer

Kennesaw, GA · On-site

... systems and continuing refinement of container handling technology to its state-of-the-art, ... The Engineer follows KNAPP's Incident Management process, ensures clear communication and ...

Illumia, LLC

Technical Support Engineer

Alpharetta, GA · On-site

You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within ... You'll also interface directly with customers ranging from IT administrators and system integrators ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Georgia?

For Manager Systems Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Georgia look for?

The top searched job categories for Manager Systems Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Manager Systems Support Engineer jobs?

Cities in Georgia with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Cloud Support Engineer I (GA-ID)

Atlanta, GA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Re-posted 14 days ago

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the assigned Microsoft work streams and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
Roles and Responsibilities
  • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
  • Manage reporting and evidence for proper configuration settings within the environment
  • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives; including scheduled weekend support
  • Perform patching and system updates on cloud servers
  • Coordinate the resolution of on-prim systems
  • Review system logs to identify and mitigate system issues
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues
  • Update knowledge base troubleshooting guides and lessons learned as required
  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
  • Document system issues resulting in system outages and coordinate change though change management process
  • Support collaboration across operations, development teams and external partners
  • Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
  • Monitor solution performance according to client specification and SLAs, escalate as needed
  • Candidate will support one of three fixed shifts with occasional scheduled weekend support. Shift hours start assigned by project need. 8.5-hour shift start windows are 0600-0800 Days, 1400-1600 Swings, or 1000-midnight Nights

Minimum Qualifications
  • Bachelor of Science in Computer Science, or other technical discipline is preferred.
  • 2 years operations experience providing application infrastructure support
  • 1 year performing system administration support (Windows/Linux)

Clearance Requirements
  • FSP Clearance Required
  • CJIS Investigation

Preferred Skills
  • Experience adjudicating security vulnerabilities
  • Experience in supporting Azure/AWS cloud

Certifications/Licensures
  • Microsoft Azure Fundamentals preferred
  • CompTIA Security+ preferred

Other Job Specific Skills
  • Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Interpersonal Skills, problem solving, organizational, and multi-tasking skills

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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