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Chat Customer Service Representative Jobs in Georgia

Ova Technologies

Customer service representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) We are seeking a dedicated and customer-focused Customer ... Respond to customer inquiries via phone, email, chat, and social media platforms * Provide accurate ...

AYS

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a ... position of Customer Service Representative at AYS Inc. Join our team and help us provide ...

RYLAND ENVIRONMENTAL INC

Customer Service Rep

Waycross, GA · On-site

$12.50 - $17.25/hr

The Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Alphabe Insight

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative We are seeking a dedicated and personable Customer Service ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

ays s.r.o.

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you ... Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a ...

Ova Technologies

CSR role

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) We are looking for a dedicated and empathetic Customer ... Respond promptly to customer inquiries via phone, email, chat, or in-person. * Resolve customer ...

ULINE

Customer Service Representative

Athens, GA

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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Chat Customer Service Representative information

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How much do chat customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.

What are popular job titles related to Chat Customer Service Representative jobs in Georgia?

For Chat Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Chat Customer Service Representative jobs in Georgia look for?

The top searched job categories for Chat Customer Service Representative jobs in Georgia are:

What cities in Georgia are hiring for Chat Customer Service Representative jobs?

Cities in Georgia with the most Chat Customer Service Representative job openings:

Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Optical Customer Service Rep

Global Channel Management

Norcross, GA • On-site

$15.25 - $20.50/hr

Other

Re-posted 28 days ago

Job description

Optical Customer Service Rep

Norcross, Georgia, United States

$ 17.00 - 18.00 (US Dollar)

About the Job

Optical Customer Service Rep needs 3+ years experience

Optical Customer Service Rep requires:

  • Must have optical experience
  • High school
  • Telephone/Email Etiquette
  • Active Listening
  • Familiarity with electronic communication methods such as email, instant messaging and chat services
Optical Customer Service Rep Duties

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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