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Call Center Customer Service information

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$9

$15

$22

How much do call center customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center customer service in Georgia is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.25 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Georgia? For Call Center Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Georgia look for? The top searched job categories for Call Center Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Call Center Customer Service jobs? Cities in Georgia with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 4% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $31,705 per year, or $15.2 per hour.

Call Center Customer Service

RemX

Atlanta, GA • On-site

$19/hr

Temporary

Posted 16 days ago

Job description

Our client is seeking a customer-focused professional who is passionate about delivering exceptional service and creating positive customer experiences. This contract-to-hire role offers the potential for long-term career growth.
Pay: $19/Hr.
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Location: On site Jacksonville, FL
Key Responsibilities:
  • Support customers via phone, email, chat, SMS, and social media.
  • Assist with product inquiries, online orders, returns, warranties, and general support questions.
  • Resolve customer concerns with professionalism, patience, and strong problem-solving skills.
  • Identify opportunities to enhance customer satisfaction and support e-commerce sales.
  • Accurately document customer interactions in CRM systems.
  • Meet customer satisfaction, quality, and productivity goals.
  • Collaborate with internal teams to stay informed on products, promotions, and process updates.
  • Maintain compliance with data privacy and security requirements.

Preferred:
  • Consumer goods, retail, or e-commerce support experience.
  • Omnichannel customer service experience.
  • Experience with KPIs, sales, retention, or CRM platforms.

call center, customer service
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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