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Hourly Inmate Call Monitoring Jobs in Rincon, GA

BIGNAULT & CARTER, LLC

Legal Assistant

Pooler, GA

Manage and monitor multi-line phone systems; answer calls professionally, maintain call logs, and ... Competitive hourly pay commensurate with experience * Multiple pay and benefits structures ...

United Rentals

Inside Sales Rep

Pooler, GA

... call-in customers Educate customers about proper equipment use Coordinate with all inside and ... monitor equipment and facilitate smooth operations Maintain accurate inventory records of branch ...

United Rentals

Inside Sales Rep

Pooler, GA

Establish new rental and sales accounts by serving walk-in and call-in customers * Educate ... Run all reports necessary to monitor equipment and facilitate smooth operations * Maintain accurate ...

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Hourly Inmate Call Monitoring information

See Rincon, GA salary details

$7

$14

$18

How much do hourly inmate call monitoring jobs pay per hour?

As of May 31, 2026, the average hourly pay for hourly inmate call monitoring in Rincon, GA is $14.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $15.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What cities near Rincon, GA are hiring for Hourly Inmate Call Monitoring jobs? Cities near Rincon, GA with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you

Customer Service Team Lead - Call Center

Canady's

Richmond Hill, GA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description


Join our busy Customer Service Team! Must have Call Center Experience!

This is a Full Time, Hourly position, working On-Site at our Richmond Hill GA Branch near Savannah.

Pay: $18.00 - $20.00 / Hour Based on Experience - With Eligibility for Performance Based $$ Bonus


About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

  • Competitive hourly pay + weekly pay
  • Incentive opportunities
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) & Paid Holidays
  • Company-Paid Life Insurance
  • Short-Term & Long-Term Disability
  • Employee Assistance Program (EAP)
  • Opportunities for advancement in a company that promotes from within
What You'll Do
  • Lead, coach, and develop a team of Customer Service Representatives (CSRs) to deliver an exceptional customer experience while achieving individual and team performance goals
  • Onboard, train, and mentor new and existing team members, providing ongoing coaching, feedback, and development opportunities
  • Monitor call center performance, scheduling, workload distribution, and KPI results to drive efficiency, service quality, and booking performance
  • Serve as the escalation point for customer concerns, resolving issues professionally and ensuring positive outcomes
  • Partner closely with Dispatch, Operations, Service, Installation, and other departments to ensure customers receive seamless support throughout their experience
  • Analyze team performance data, identify trends and opportunities, and collaborate with leadership to implement process improvements and training initiatives
  • Foster a positive, high-performing team culture through communication, recognition, engagement activities, and accountability
  • Support ServiceTitan and CRM best practices, ensuring accurate documentation, reporting, and customer record management
  • Maintain a strong understanding of company services and processes to effectively support customers and team members
  • Assist leadership with special projects, reporting, and other duties as assigned
What We're Looking For
  • Proven experience leading, coaching, and motivating customer service, call center, or inside sales teams
  • Strong customer service mindset with the ability to handle escalated customer concerns professionally and effectively
  • Experience managing team performance through KPIs, coaching, reporting, and accountability
  • Excellent communication, interpersonal, and problem-solving skills
  • Highly organized with the ability to prioritize multiple responsibilities in a fast-paced environment
  • Strong computer skills, including Microsoft Office; ServiceTitan experience preferred
  • Self-motivated leader with a positive attitude, strong attention to detail, and a commitment to continuous improvement
  • Experience in HVAC, plumbing, electrical, home services, or a related industry preferred
  • High School Diploma or equivalent required; Associate's degree preferred
  • Bilingual skills are a plus
  • Flexible availability, including evenings, weekends, and holidays as business needs require

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE