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Hourly Inmate Call Monitoring Jobs in Georgia (NOW HIRING)

Ryder

Call Center Representative I

Cumming, GA · On-site

$18/hr

All calls are monitored for Quality Assurance purposes and Call Center Customer Service ... Hourly Minimum Pay Range: $18.00 Maximum Pay Range: $18.00 Benefits Information: For all Full-time ...

Ryder

Call Center Representative I

Roswell, GA · On-site

$18/hr

All calls are monitored for Quality Assurance purposes and Call Center Customer Service ... Hourly Minimum Pay Range: $18.00 Maximum Pay Range: $18.00 Benefits Information: For all Full-time ...

Henry County, GA

DETENTION OFFICER I

Mcdonough, GA · On-site

$21.58/hr

Salary: $21.58 Hourly Location : 120 Henry Parkway McDonough, GA Job Type: Full-time Job Number ... Monitors and accounts for inmates; conducts intake/booking of inmates on arrival; monitors and ...

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Hourly Inmate Call Monitoring information

What job makes $10,000 a month without a degree?

Hourly Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but most require relevant skills, certifications, or significant experience rather than just a job title. Such high earnings are uncommon in entry-level or standard monitoring positions.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

Are inmate phone calls monitored?

Inmate call monitoring is a common responsibility for Hourly Inmate Call Monitoring staff, who listen to or record calls to ensure security and compliance with facility rules. Monitoring is typically conducted using specialized audio surveillance systems and requires attention to privacy policies and legal regulations.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate phone calls and communications to ensure security and prevent illegal activity. They typically operate monitoring systems, document suspicious behavior, and may require training in security protocols and communication technology. The role often involves working in a correctional facility environment and adhering to strict confidentiality standards.

How much money is a 15-minute jail call?

Hourly Inmate Call Monitoring jobs typically involve overseeing calls that may be billed at rates ranging from a few cents to several dollars per minute, depending on the service provider and call type. A 15-minute jail call can cost between $1.50 and $15 or more, based on the call's billing rate. Monitoring these calls requires understanding call costs and ensuring compliance with regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Georgia? The most popular types of Inmate Call Monitoring jobs in Georgia are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Georgia? For Hourly Inmate Call Monitoring jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Georgia look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Georgia are:
What cities in Georgia are hiring for Hourly Inmate Call Monitoring jobs? Cities in Georgia with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Call Center Representative I

Call Center Representative I

Ryder

Cumming, GA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 505 frontline employees who took The Breakroom Quiz

193rd of 345 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

Summary

The Ryder Assist Now team provides an efficient way to retrieve answers to customers' questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.

Prefer those that have Accounting/Billing/Invoice experience

Pay is $18.00/hr.

Monday - Friday, must be open to working an 8 hour shift between the hours of 8:00am - 8:00pm

Interviews will be in Alpharetta, GA

3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote

Start date is July 27, 2026


Essential Functions

  • CUSTOMER SERVICE:
    Assist customers who are experiencing a vehicle breakdown
    Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
    Improve the quality and consistency of customer communications and ensure customer's expectations are met
    Drive improvement of Customer Satisfaction Index (CSI) scores
  • WORK FLOW MANAGEMENT:
    Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
    Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
    Coordinate outside repair with vendors and customers
  • ADMINISTRATIVE:
    Effectively handle all incoming calls and follow up calls
    Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc...
    All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews


Additional Responsibilities

  • Performs other duties as assigned
  • Contribute to making the call center a great place to work
  • Display a courteous and positive attitude daily
  • The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays


Skills and Abilities

  • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
  • Strong verbal and written communication skills
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
  • Ability to work independently and as a member of a team
  • Detail oriented with excellent follow-up practices
  • Apply effective phone skills
  • Ability to work in a fast paced environment with occasional process changes.
    Embrace change and growth as the call center is growing at a rapid pace.


Qualifications

  • H.S. diploma/GED required
  • Three (3) years or more in Customer Service with issues resolution required


Travel
None
DOT Regulated
No

#LI-post #INDexempt #FB

#LI-JJ

Job Category

Customer Service

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.


Your Voice. Your Success. The Future We Build Together.



Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$18.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

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