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Seasonal Inmate Call Monitoring Jobs (NOW HIRING)

Talentuition

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Call Center Manager Needed with Great Benefits!

Milwaukee, WI · On-site

$75K - $88K/yr

Monitor performance in real time and intervene the same day when pace falls behind. * Lead from the ... and seasonal surges. * Set and enforce call-quality standards including greeting, discovery ...

RemX

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Remote Call Center Supervisor $23/hr Seasonal

Olive Branch, MS · Remote

$23/hr

Join our team as a Seasonal Call Center Supervisor and play a key role in elevating customer ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

Florence County SC

Correctional Officer

Effingham, SC

$44K - $57K/yr

Supervises inmate cleaning and other work detail responsibilities; issues and monitors the use of ... those who call the County home, by encouraging innovation and economic opportunities, and by ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$41K/yr

... seasonal activities like scalping, over-seeding, and fertilizing. * Inmate Logistics ... actively monitor and document inmate work performance and behavior. * Contractor Coordination:

Livingston County

Corrections Officer - Jail

Howell, MI · On-site

$26.51 - $35.25/hr

... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...

Livingston County

Corrections Officer - Jail

Howell, MI · On-site

$26.51 - $35.25/hr

... inmate mail, and electronic monitoring of the entire Jail facility.Benefits:Retirement plan ... exercise, sick call, court appearances, attorney visits, transfers to other facilities, etc.

Calvert County

Correctional Deputy

Center, TX · On-site

$25.56 - $27.29/hr

Controls entry to and exit from secure areas of the center; monitors inmate behavior in areas of ... Subject to call in or to remain on the job with short notice for emergencies. FLSA Status: No ...

Calvert County

Correctional Deputy

Barstow, MD · On-site

$25.56 - $27.29/hr

Controls entry to and exit from secure areas of the center; monitors inmate behavior in areas of ... Subject to call in or to remain on the job with short notice for emergencies. FLSA Status: No ...

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Seasonal Inmate Call Monitoring information

What is the difference between Seasonal Inmate Call Monitoring vs Inmate Call Monitoring?

AspectSeasonal Inmate Call MonitoringInmate Call Monitoring
CredentialsBasic background check, training in call monitoringSimilar credentials, often includes certification in call monitoring or security
Work EnvironmentTemporary, seasonal correctional facilities or detention centersYear-round, correctional or detention facilities
Employer & Industry UsageUsed during peak seasons or specific periods in correctional institutionsOngoing role within correctional facilities for inmate communication oversight

Seasonal Inmate Call Monitoring involves temporary work during specific seasons, focusing on monitoring inmate calls in correctional settings. Inmate Call Monitoring is a year-round position with similar responsibilities but continuous employment. Both roles require comparable credentials and work within correctional environments, but seasonal roles are temporary and tied to specific periods.

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Seasonal Inmate Call Monitoring jobs near you
Infographic showing various Seasonal Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Inmate Support Specialist

Combined Public Communications

Cold Spring, KY

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Description: Inmate Support Specialist
Department: Tech Support
Reports To: Tech Support Manager
Position Summary
The Inmate Support Specialist is responsible for providing inmate-facing support for CPC products, services, and account-related requests. This role includes answering inmate support calls, completing required verification, reviewing Chirp and AXXS Support messages, working inmate support tickets and voicemails, and using CPC systems to research and document requests. The Specialist is expected to resolve requests, follow established procedures, and escalate issues when appropriate.
Key Responsibilities
  • Answer inbound inmate and resident support calls with professionalism, patience, and clear call control.
  • Follow CPC policies for verification, privacy, prohibited actions, account security, and facility-specific support rules.
  • Research and resolve inmate inquiries, including fund transfers, account setup, purchases, dropped call reviews, dialing assistance, device login issues, and approved reset requests.
  • Review and respond to support messages accurately and within expected service standards.
  • Monitor and respond to inmate support tickets using established queue processes.
  • Ensure calls, tickets, and support messages are updated, tracked, and closed with proper documentation.
  • Use of CPC software and internal resources, including Backoffice, Fusion, Monday, CPC View, AXXS tools, products, Teams updates, manuals, and support resource sheets, to research and document issues.
  • Document request details, actions taken, notes added, resolution, and escalation details in the appropriate system.
  • Identify repeat issues, unusual activity, potential misuse, service concerns, or customer-impacting risks and report them to management or the appropriate escalation team.
  • Escalate requests that require additional technical review, policy guidance, facility involvement, or another department’s support.
  • Stay current on CPC product changes, system updates, known issues, and support procedure changes.
  • Collaborate with other departments when support issues require additional review.
Qualifications
  • Customer service, call center, and support experience preferred.
  • Experience in the corrections-industry is a plus but not required.
  • Ability to learn CPC systems, internal software, products, support resources, and ticketing processes.
  • Basic comfort researching account information and following documented procedures.
  • Ability to follow verification, privacy, and security procedures consistently.
Non-Technical Requirements
  • Strong communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and sound judgment.
  • High level of accountability and follow-through.
  • Team-oriented mindset with a focus on continuous improvement.
Employment Type amp; Benefits:
This is a full-time position offering a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • Ancillary Benefits
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • PTO

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