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Seasonal Inmate Call Monitoring Jobs in Illinois

Dymentum Health

Pharmacist

Thomson, IL · On-site

$54.50 - $65.50/hr

Providing patient education to the inmate population * Completing administrative duties such as ... However, contractor performance shall be closely monitored. Schedule * function of this position is ...

Dymentum Health

Pharmacist

Thomson, IL · On-site

$54.50 - $65.50/hr

Providing patient education to the inmate population * Completing administrative duties such as ... However, contractor performance shall be closely monitored. Schedule * function of this position is ...

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... Defines, monitors, and improves key performance metrics including conversion, productivity, service ...

Four Seasons Heating

Dispatch Manager

Bridgeview, IL · On-site

$65K - $85K/yr

Monitor real-time call volume and adjust staffing/scheduling to match demand * Manage extended hours, overflow, and emergency scheduling during high-demand periods (seasonal peaks, storms ...

FOUR SEASONS MASTER

Dispatch Manager

Bridgeview, IL

$65K - $85K/yr

Monitor real-time call volume and adjust staffing/scheduling to match demand * Manage extended hours, overflow, and emergency scheduling during high-demand periods (seasonal peaks, storms ...

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Seasonal Inmate Call Monitoring information

What jobs can you work in jail?

In jail, job opportunities are typically limited to roles such as inmate call monitoring, kitchen staff, maintenance, or facility cleaning, often supervised by correctional staff. These jobs usually require security clearances, adherence to strict schedules, and may involve using specific tools or equipment within the facility environment.

What is the difference between Seasonal Inmate Call Monitoring vs Inmate Call Monitoring?

AspectSeasonal Inmate Call MonitoringInmate Call Monitoring
CredentialsBasic background check, training in call monitoringSimilar credentials, often includes certification in call monitoring or security
Work EnvironmentTemporary, seasonal correctional facilities or detention centersYear-round, correctional or detention facilities
Employer & Industry UsageUsed during peak seasons or specific periods in correctional institutionsOngoing role within correctional facilities for inmate communication oversight

Seasonal Inmate Call Monitoring involves temporary work during specific seasons, focusing on monitoring inmate calls in correctional settings. Inmate Call Monitoring is a year-round position with similar responsibilities but continuous employment. Both roles require comparable credentials and work within correctional environments, but seasonal roles are temporary and tied to specific periods.

What app allows jail calls?

In the context of a Seasonal Inmate Call Monitoring role, jail calls are typically facilitated through official communication systems provided by correctional facilities, such as secure phone services like GTL or Securus. These apps are used by inmates to make monitored calls, and monitoring staff may use specialized software to listen to or record these calls in compliance with legal and facility policies.

How much is a 15-minute call from jail?

For a Seasonal Inmate Call Monitoring role, the cost of a 15-minute jail call varies depending on the facility and the service provider, typically ranging from $3 to $10. Monitoring systems often include call recording and security features, which can influence pricing. It is important to check with the specific jail or service provider for accurate rates.

Are inmate phone calls monitored?

Inmate call monitoring is a common practice in correctional facilities, and staff such as those in seasonal inmate call monitoring roles are responsible for overseeing and recording inmate phone calls to ensure security and compliance with facility policies. Monitoring typically involves the use of specialized call recording and surveillance systems, and staff may review calls for suspicious activity or rule violations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Illinois? The most popular types of Inmate Call Monitoring jobs in Illinois are:
What are popular job titles related to Seasonal Inmate Call Monitoring jobs in Illinois? For Seasonal Inmate Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Seasonal Inmate Call Monitoring jobs in Illinois look for? The top searched job categories for Seasonal Inmate Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Seasonal Inmate Call Monitoring jobs? Cities in Illinois with the most Seasonal Inmate Call Monitoring job openings:
Seasonal Inmate Call Monitoring jobs near you

Call Center Sales Manager

S and J Plumbing

Arlington Heights, IL • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center Sales Manager
📍 Arlington Heights, IL
Lead the team that drives growth, revenue, and customer experience.
At S&J Plumbing, every customer relationship starts with a phone call. We're looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.
This is more than a management position-it's a sales leadership role. You'll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.
If you're passionate about leadership, sales, coaching, and building winning teams, we'd love to meet you.
💰 Compensation & Benefits
  • $100,000-$140,000 annually, based on experience and qualifications
  • Performance bonus opportunities
  • 100% paid Medical, Dental & Vision Insurance for you and your family
  • 401(k) with 5% company match
  • Paid Time Off and paid holidays
  • Weekly pay
  • Paid training and professional development
  • Leadership growth opportunities
  • Direct access to company leadership
  • Opportunity to build and lead a high-performing sales and customer experience team
  • Stable, growing company with long-term career opportunities
🚀 What You'll Do
As our Call Center & Sales Manager, you'll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.
Sales Leadership & Revenue Growth
  • Lead and train Customer Service Representatives on proven sales and call-conversion techniques
  • Coach CSRs on how to sell S&J Plumbing as the right partner for customers
  • Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
  • Train team members on consultative communication, objection handling, and relationship-building skills
  • Monitor sales performance and conversion metrics to identify opportunities for improvement
  • Develop strategies to increase booked appointments and overall call center performance
  • Ensure every inbound call is treated as an opportunity to earn the customer's trust and business
Call Center Leadership & Team Development
  • Lead, coach, and develop customer service representatives and dispatch personnel
  • Inspire both personal and professional growth within the team
  • Create a culture of accountability, excellence, and continuous improvement
  • Help employees understand how their individual contributions impact company success
  • Conduct regular performance reviews, coaching sessions, and training meetings
  • Formalize a cost-effective, measurable coaching and training platform
KPI Management & Performance Tracking
  • Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
  • Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
  • Build scorecards and reporting systems that create accountability and measurable results
  • Use performance data to drive coaching, training, staffing, and operational decisions
  • Present performance updates and recommendations to leadership
Dispatch & Customer Experience
  • Manage dispatch to ensure the right technicians are matched to the right jobs
  • Ensure exceptional customer service and customer satisfaction at every touchpoint
  • Become an expert in the local market, customer needs, and service expectations
  • Ensure sufficient staffing levels to support business demand and seasonal spikes
  • Collaborate with leadership to improve operational efficiency and customer experience
  • Identify process improvements that increase productivity, booked calls, and customer satisfaction
AI Agent Management
  • Monitor, train, and continuously improve AI-powered customer service agents
  • Review AI conversations and performance metrics to ensure strong customer experiences
  • Optimize AI workflows, scripts, and escalation processes
  • Ensure AI systems support company goals while maintaining a high standard of customer care
After-Hours Operations
  • Be available 24/7 to support escalated after-hours calls when needed
  • Oversee after-hours call handling processes
  • Ensure emergency calls and high-priority customer needs are addressed promptly
  • Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities
🎯 What We're Looking For
  • Previous call center management, customer service leadership, sales management, or dispatch management experience
  • Proven ability to coach, develop, and inspire high-performing sales and customer service teams
  • Strong understanding of sales processes, call conversion, and customer experience management
  • Ability to drive team performance and achieve business goals and objectives
  • Experience managing KPIs, scorecards, and performance accountability systems
  • Experience creating and implementing training programs
  • Ability to leverage technology, automation, and AI tools to improve operational performance
  • Strong analytical mindset with the ability to make data-driven decisions
  • Excellent leadership, communication, and presentation skills
  • Comfortable holding team members accountable while developing their skills
  • Detail-oriented, highly organized, and able to multitask in a fast-paced environment
  • Proficient with Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with CRM, call center, or dispatch software preferred
  • Experience in home services, plumbing, HVAC, electrical, or related service industries preferred
💡 Who We Are
At S&J Plumbing, our culture is built on four core values:
  • Integrity - We do the right thing, every time
  • Professionalism - We show up prepared and perform at a high level
  • Accountability - We own our actions and results
  • Family - We support our team and treat customers like our own
📈 Why S&J Plumbing?
We're not a private equity roll-up. We're a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success-not short-term profits.
As our Call Center & Sales Manager, you'll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.
You'll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.
If you're ready to lead a team, drive performance, and build something special, apply today.
S&J Plumbing is an Equal Opportunity Employer

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