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Remote Inmate Call Monitoring Jobs in Illinois (NOW HIRING)

Medcor Inc

$28/hr

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational ... Monitor and track individual as well as call center goals, productivity metrics, and statistics

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

Medcor Inc

Call Center Triage RN-Remote

Mchenry, IL · Remote

$28/hr

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational ... Monitor and track individual as well as call center goals, productivity metrics, and statistics

Allied

Workforce Coordinator

Chicago, IL · On-site +1

$21 - $22/hr

Monitors and tracks all productivity levels in the call center and implements best practices on ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Allied Benefit Systems

Workforce Coordinator

Chicago, IL · Remote

$21 - $22/hr

Monitors and tracks all productivity levels in the call center and implements best practices on ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

Monitor live and recorded calls to ensure compliance with scripts, policies, and regulatory ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Innovative Systems Group

Pharmacy Technician

Chicago, IL · Remote

$22.55/hr

Remote in IL, TX, NM, OK or MT Duration: 6+ months contract (possible extension) Pay: $22.55/hr on ... monitored. • Meet service level goals (i.e., call quality, daily/weekly call performance ...

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All JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Illinois

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What job makes $10,000 a month without a degree?

Remote Inmate Call Monitoring jobs typically do not pay $10,000 a month; such high earnings are uncommon without specialized skills or experience. High-paying roles that can reach this level often involve sales, entrepreneurship, or skilled trades, but generally require experience, certifications, or a strong network. Most jobs with this income level demand significant expertise or business ownership rather than a standard position without a degree.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

How much is a 15-minute call from jail?

In remote inmate call monitoring roles, the cost of a 15-minute jail call typically ranges from $3 to $10, depending on the facility and service provider. Monitoring professionals may need to understand call costs for compliance and reporting purposes, but the actual charges are set by the jail or phone service provider, not the monitoring role itself.

Can TextNow accept jail calls?

As a remote inmate call monitoring professional, it is important to note that services like TextNow typically do not support calls from jail or prison phone systems, which often use specialized or restricted lines. Most jail calls are made through approved, monitored phone services that comply with correctional facility regulations, and consumer apps like TextNow are generally not compatible with these systems. Monitoring jail calls requires specific tools and legal compliance, and standard consumer messaging apps are not designed for this purpose.

Can prisoners work remotely?

Remote inmate call monitoring jobs typically involve overseeing and analyzing phone calls from correctional facilities, and they are usually performed remotely by trained professionals. These roles often require security clearances, specialized software, and adherence to strict confidentiality protocols, but they do not involve prisoners working remotely. Instead, the job is conducted by individuals monitoring calls from outside the facility.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Illinois? The most popular types of Inmate Call Monitoring jobs in Illinois are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Illinois? For Remote Inmate Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Illinois look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Remote Inmate Call Monitoring jobs? Cities in Illinois with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Illinois as of June 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.
Call Center Triage RN-Remote

Call Center Triage RN-Remote

Medcor Inc

On-site, Remote

$28/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 23 days ago

Medcor rating

7.3

Company rating: 7.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational Health triage call center! The hours for this position include 8 or 10 hour shifts between the hours of 9am CST - 7p CST. For example, shifts could include 11a-7p or 9a-5p. The start date for this triage class will be 7/6/2026.
Job Type: Full-time - 40 hours per week
Salary: $28 per hour with additional shift differential pay available for evenings, nights & weekends
By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.
Training:
Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. These first 5-6 weeks of training are held Monday through Friday, from 8a-4p CST. The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 9a and 7p CST with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 12 months of employment as these are based on our business needs.
A typical day in the life of a Medcor Triage RN:
  • Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
  • Document each call efficiently and accurately
  • Monitor and track individual as well as call center goals, productivity metrics, and statistics
  • Reflect all shift activities using the phone system and be responsible for personal schedule adherence
  • Provide superior customer service to Medcor's clients and employees
  • Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
  • Follow HIPAA Compliance Policies

You Must
  • Have a valid RN license and current BLS (CPR) certification
  • Be able to handle a high volume of consecutive calls
  • Have strong technological skills as well as a typing speed of at least 30 WPM
  • Work a major U.S. holiday rotation
  • Work every other weekend
  • Have effective written, verbal, and interpersonal communication skills. Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers.
  • Be able to talk and/or hear. You are required to sit and use your hands. Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus
  • Be able to work on a computer for long periods
  • Have a private space in your home with 4 walls and a door for patient privacy
  • Have access to high-speed internet (no satellite) within your primary residence
  • Be able to receive and apply feedback

It's a Plus If
  • You have call center experience
  • You have occupational health experience

At Medcor, we're passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients. In addition to a collaborative work environment, we offer great pay and benefits and emphasize your wellness.
Here's why people love working for Medcor:
  • Stability! We've been around since 1984.
  • Potential for retention and performance incentives
  • Opportunities galore! Medcor has a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically. Annually, 20% of our openings are filled by internal employees. The fact is, opportunity exists here!
  • Training! We believe in it and we'll train and support you to be the best you can be. We feel we offer more training than most other companies.
  • We have an open-door policy. Do you have something to say? Speak your mind! We encourage it and we look forward to how you can help our organization.

Benefits
We don't just advocate for our clients and our patients; we also advocate for ourselves. Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcor's Culture click here.
Medcor Philosophy
Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.
Medcor is a tobacco-free and smoke-free workplace!
EOE/M/F/Vet/Disability
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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