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Remote Inmate Call Monitoring Jobs in Illinois (NOW HIRING)

Bel

National Account Manager - C-Store West

Chicago, IL · Remote

$150K - $160K/yr

Remote work Job Id: 53794 National Account Manager - C-Store West At Bel, we are not just a company ... Monitor competitive activity and provide insights to inform business decisions Contribute to ...

PadSplit

Account Executive - Chicago, IL

Chicago, IL · On-site +1

The ideal candidate thrives in a remote environment, demonstrates strong communication skills, and ... Monitor the real estate market, competitive landscape, and legislative changes to refine outreach ...

TrustBank

Virtual Universal Banker

Olney, IL · On-site +1

$18 - $21/hr

... remote service, resolving customer inquiries, assisting with account needs, supporting digital ... Monitor and respond to digital banking service issues and escalate concerns when necessary. 20.

RSM

Temporary AML IT Audit Consultant

Chicago, IL · Remote

$66/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Chicago, IL · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Chicago, IL · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Chicago, IL · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Chicago, IL · Remote

$66/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Illinois

Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Illinois?

The most popular types of Inmate Call Monitoring jobs in Illinois are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Illinois?

For Remote Inmate Call Monitoring jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Illinois look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Illinois are:

What cities in Illinois are hiring for Remote Inmate Call Monitoring jobs?

Cities in Illinois with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Illinois as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Lead AI ML Engineer - AWS Connect - Remote

UnitedHealth Group

Schaumburg, IL • On-site, Remote

$112K - $193K/yr

Full-time

Retirement

Re-posted 5 hours ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

191st of 891 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Leads design and delivery of scalable voice and chat solutions using Amazon Connect, owning contact flows, integrations, and overall platform reliability.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Design and manage Amazon Connect contact flows (IVR & chat)
  • Build Lambda-based integrations for backend APIs
  • Integrate with Lex bots and external systems
  • Optimize routing, queues, and call handling
  • Ensure high availability, monitoring, and performance
  • Lead production support, RCA, and continuous improvements

Architecture Expectations
  • Decoupled design (Connect → Lambda → APIs)
  • Clean separation of routing, business logic, and integrations
  • Scalable and reusable contact flow patterns

Success Criteria
  • Stable call flows with low failure rates
  • Efficient routing and reduced wait times
  • Solid monitoring and quick issue resolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 5+ years of experience with APIs, event-driven design, and IVR systems
  • 2+ years of experience with Node.js (TypeScript preferred)
  • 2+ years of experience with AWS: Amazon Web Services, Amazon Connect, AWS Lambda, Amazon API Gateway
  • 2+ years of experience with conversational: Amazon Lex
  • Must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship (e.g., H-1B, TN, F-1/OPT, CPT, or other employment-based visa status)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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