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Remote Inmate Call Monitoring Jobs in DeKalb, IL

Be Seen First

... call centers, sales, or other client-facing positions can be helpful, but it is not required. More ... Please monitor your email, voicemail, and spam or junk folder after applying. Applicants must have ...

Be Seen First

... call centers, sales, or other client-facing positions can be helpful, but it is not required. More ... Please monitor your email, voicemail, and spam or junk folder after applying. Applicants must have ...

Be Seen First

... call centers, sales, or other client-facing positions can be helpful, but it is not required. More ... Please monitor your email, voicemail, and spam or junk folder after applying. Applicants must have ...

Remote Inmate Call Monitoring information

See DeKalb, IL salary details

$8

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote inmate call monitoring in DeKalb, IL is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $16.97 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in DeKalb, IL?

For Remote Inmate Call Monitoring jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in DeKalb, IL look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Remote Inmate Call Monitoring jobs?

Cities near DeKalb, IL with the most Remote Inmate Call Monitoring job openings:

Infographic showing various Remote Inmate Call Monitoring job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 17% Part Time, 6% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,692 per year, or $15.7 per hour.

Entry Level Customer Sales Representative (100% Remote)

Globe Life Insurance

Aurora, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

168th of 313 rated insurance


Job description

Entry Level Customer Sales Representative (100% Remote)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

A Remote Career With Room to Grow

A strong career doesn't always begin with years of experience.

AO Globe Life is looking for Entry Level Customer Sales Representatives who enjoy working with people, are comfortable communicating virtually, and want to develop valuable sales and client service skills in a remote environment.

Previous insurance or sales experience is not required. Training is provided to help new team members learn the products, technology, and client process before handling appointments independently.

What the Role Looks Like

This is a client-facing position focused on helping individuals who have already requested information.

Rather than spending the day making random cold calls, representatives connect with scheduled clients, learn about their needs, explain available options, and help guide them through the next steps.

Key responsibilities include:

  • Conducting scheduled phone and virtual appointments with clients
  • Learning about each client's questions, goals, and priorities
  • Presenting benefit options in a clear and professional manner
  • Answering questions and providing accurate information
  • Helping clients understand the options available to them
  • Maintaining organized client and appointment records
  • Completing follow-ups when needed
  • Working with company platforms and digital tools
  • Participating in training, coaching, and team meetings
  • Continuously improving communication and client service skills

Why People Choose This Opportunity

Remote work is great, but having the structure and support to succeed remotely makes a difference.

This position offers:

  • Work-from-home flexibility
  • Training for new team members
  • Ongoing coaching and mentorship
  • Qualified leads provided
  • No cold calling
  • Flexible scheduling
  • Weekly commission-based pay
  • Performance-based earning potential
  • Opportunities for professional development
  • A supportive team environment

What Makes Someone Successful Here?

The strongest candidates aren't necessarily the ones with the longest résumé.

They are people who can listen, communicate, stay organized, and follow through.

This opportunity may be a good match for someone who:

  • Communicates comfortably with different types of people
  • Takes initiative and can work independently
  • Is dependable with appointments and follow-ups
  • Learns new systems and information quickly
  • Is open to coaching and willing to improve
  • Can stay focused while working from home
  • Has strong organization and time-management skills
  • Wants to build experience in sales and client relationships

Experience in customer service, retail, hospitality, education, administration, call centers, sales, or other client-facing positions can be helpful, but it is not required.

More Than Just a Work-From-Home Job

Working remotely can give the right person the chance to develop skills that extend well beyond this position.

Through training and hands-on client conversations, representatives can strengthen their communication, organization, presentation, problem-solving, and relationship-building abilities while working toward their professional goals.

If a flexible remote environment, structured training, and the opportunity to build a career sound like the right next step, this could be worth exploring.

Ready to Take the Next Step?

Apply today for the Entry Level Customer Sales Representative position.

Qualified applicants will be contacted regarding the next stage of the hiring process. Please monitor your email, voicemail, and spam or junk folder after applying.

Applicants must have a residential address in the United States or Canada.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US