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Remote Inmate Call Monitoring Jobs in Illinois (NOW HIRING)

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

eFinancial

(Remote) Sr. Special Investigator

Des Plaines, IL · On-site +1

$91K - $118K/yr

In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Monitor and interpret regulatory changes, emerging fraud schemes, and industry trends, translating ...

Dentons

Docket Specialist, Litigation

Chicago, IL · On-site +1

$70K - $90K/yr

This is a remote role with flexibility to work from home, aligned to a Dentons office location. The ... Monitor cases with the use of various online resources. Handle all inquiries from attorneys ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Illinois

Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Illinois?

The most popular types of Inmate Call Monitoring jobs in Illinois are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Illinois?

For Remote Inmate Call Monitoring jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Illinois look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Illinois are:

What cities in Illinois are hiring for Remote Inmate Call Monitoring jobs?

Cities in Illinois with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Illinois as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Regional Account Director

ZTR

Chicago, IL • Remote

Full-time

Re-posted 7 days ago

Job description

Join us in Advancing the Environmental Global Impact within the Rail Industry

For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow.

ZTR is in search of a Regional Account Director that will serve as the key liaison between ZTR and our clients within a specific geographic area. This role will foster strong client relationships, understand their business needs, and ensure the successful delivery of products and/or services.

This position is a remote role, open to anywhere within the United States.


As the Regional Account Director, you will:

  • Identify and pursue opportunities for new business with the defined region
  • Develop and manage the sales channel budget; including forecasting sales revenue, setting targets, and allocating resources effectively. Monitoring expenses, analyzing ROI, and making adjustments as necessary to ensure financial objectives are met
  • Rapidly understand the prospect's current business priorities, fleet modernization goals, environmental targets and capacities
  • Deliver compelling value focused demonstrations customized to each influencing stakeholder persona
  • Support key prospects from first call through to broader program implementation and ongoing success
  • Identify opportunities for upselling and cross-selling to drive revenue growth
  • Stay informed about regional market trends, competitor activities, and industry developments
  • Represent ZTR at various focused trade shows
  • Manage contract renewals and negotiations to ensure favorable terms for both parties


Minimum Qualifications:

  • 3+ years of experience selling in the rail industry, engineered technology, remote monitoring and customer success services
  • Rail industry experience preferred
  • Demonstrated achievement in a goal-driven sales environment
  • Technical aptitude and/or experience selling a technical product
  • Expertise with industrial telematics, condition monitoring, and/or control systems is an asset
  • Familiarity with using the Challenger Model?
  • Excellent interpersonal skills, with a drive to succeed
  • Great written and verbal communication skills
  • Commitment to continuous improvement, self-development and lifelong learning


Why Choose ZTR?

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue a journey to build a rewarding career at ZTR.


We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.


At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers' organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.


ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

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