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Inbound Customer Service Representative Jobs in Illinois

Robert Half

Customer Service Representative

Lombard, IL · On-site

$17.81 - $20.63/hr

We are looking for a Customer Service Representative to support a manufacturing-related customer ... Responsibilities: • Respond to inbound customer calls promptly and professionally, using clear ...

Disabled Veteran Solutions

Customer Service Agent

Ohio, IL · Remote

$14.75 - $19.50/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and ...

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Inbound Customer Service Representative information

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$9

$16

$25

How much do inbound customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound customer service representative in Illinois is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

How can I make 2000 a week working from home?

An inbound customer service representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Achieving this income often requires strong communication skills, a reliable internet connection, and possibly performance-based incentives or bonuses. Earning this level of income consistently may also depend on the employer, location, and the complexity of customer issues handled.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Illinois? The most popular types of Inbound Customer Service Representative jobs in Illinois are:
What are popular job titles related to Inbound Customer Service Representative jobs in Illinois? For Inbound Customer Service Representative jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Illinois look for? The top searched job categories for Inbound Customer Service Representative jobs in Illinois are:
What cities in Illinois are hiring for Inbound Customer Service Representative jobs? Cities in Illinois with the most Inbound Customer Service Representative job openings:
What are popular job titles related to Inbound Customer Service Representative jobs in IL? For Inbound Customer Service Representative jobs in IL, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Illinois as of May 2026, with employment types broken down into 2% Locum Tenens, 51% Full Time, 42% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,394 per year, or $16.1 per hour.

Customer Service Rep Part Time

Ace Handyman Services Lincoln Way

New Lenox, IL

$21 - $26/hr

Other

PTO

Posted 14 days ago

Job description

Benefits:

Competitive salary

Flexible schedule

Paid time off

Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business.

This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment.

We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.

What You’ll Do: Answer inbound customer service calls and respond to inquiries professionally and efficiently Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system Provide ballpark estimates and schedule service appointments Manage scheduling updates and communicate with field staff (craftsmen/technicians) Provide a positive customer experience from first contact through project completion Assist with general office and administrative tasks

What We’re Looking For:

3+ years of customer service experience, including handling inbound calls

Strong phone presence with the ability to guide conversations confidently

Excellent organizational skills and attention to detail

Proven ability to multitask in a fast-paced environment

Comfortable using multiple computer systems including MS Office and scheduling/dispatch software.

Reliable, punctual, and team-oriented

Preferred Qualifications:

Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)

Experience with ServiceTitan or similar field service software

Position Details: Part-time: 15-23 hours/week Flexible weekday hours between 8:00am – 4:30pm In-office position located in New Lenox, IL Hourly pay: $21–$26 based on experience

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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