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Inbound Customer Service Representative Jobs in Illinois

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Kone AB

Inbound Customer Service Agent

Moline, IL

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Unifin, Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

KENNEY'S PEST CONTROL INC

Scheduling & CSR

Moline, IL · On-site

$14.50 - $19.75/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

Kenney's Pest Control

Scheduling & CSR

Moline, IL · On-site

$14.75 - $20.25/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL

$14.75 - $20.25/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL · On-site

$15 - $16/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Illinois

Inbound Customer Service Representative information

See Illinois salary details

$9

$16

$25

How much do inbound customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for inbound customer service representative in Illinois is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Illinois?

The most popular types of Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in Illinois?

For Inbound Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Illinois look for?

The top searched job categories for Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in IL?

For Inbound Customer Service Representative jobs in IL, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,394 per year, or $16.1 per hour.

Customer Service Representative

Northbrook, IL

Sila Services
Personal Services • 1 - 5K employees

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Sila Servicesexternal

$25 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 hours ago

Job description

Customer Service Representative (CSR)

AA Service Co.

Be the friendly voice that keeps our customers comfortable.

At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.

If you have home services experience and know your way around ServiceTitan, we'd love to meet you!

What You'll Do
  • Answer inbound customer calls for residential HVAC, plumbing, and electrical services
  • Schedule service appointments using ServiceTitan
  • Provide exceptional customer service while resolving customer questions and concerns
  • Communicate clearly and professionally with customers, technicians, and office staff
  • Maintain accurate customer records and detailed job notes
  • Prioritize emergency calls and schedule technicians efficiently
  • Promote maintenance memberships and additional services when appropriate
  • Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
  • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
  • Working knowledge of residential HVAC, plumbing, and electrical terminology
  • Experience using ServiceTitan for scheduling, call booking, and customer management
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask and stay organized in a fast-paced environment
  • Ability to remain calm, professional, and empathetic while handling customer concerns
  • Positive attitude and team-first mentality
  • Strong sense of accountability and ownership
  • Dependable attendance and punctuality
  • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
  • $25-$27 per hour based on experience
  • Full-time, year-round position
  • Medical, dental, and vision benefits
  • Paid Time Off and paid holidays
  • 401(k) with company match
  • Ongoing training and career growth opportunities
  • Supportive team environment with opportunities to advance
Why AA Service Co.?

We're more than just a home services company-we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.

Apply today and become part of the AA Service Co. team!

 
 
 
$25 - $27 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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