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Inbound Customer Service Representative Jobs in Illinois

PrideStaff

Customer Service Representative

Mokena, IL · On-site

$19 - $20/hr

Customer Service Representative Position: Customer Service Representative (CSR) Position Type ... Respond to high-volume inbound customer inquiries via phone and email in English (and another ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Kone AB

Inbound Customer Service Agent

Moline, IL

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

KENNEY'S PEST CONTROL INC

Scheduling & CSR

Moline, IL · On-site

$14.50 - $19.75/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Illinois

Inbound Customer Service Representative information

See Illinois salary details

$9

$16

$25

How much do inbound customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for inbound customer service representative in Illinois is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Illinois?

The most popular types of Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in Illinois?

For Inbound Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Illinois look for?

The top searched job categories for Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in IL?

For Inbound Customer Service Representative jobs in IL, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,394 per year, or $16.1 per hour.

Entry Level Customer Service Representative

Genesis Marketing Inc.

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Re-posted yesterday

Job description

We are seeking an Entry Level Customer Service Representative to join our Chicago team! You will be responsible for helping customers by providing product and service information and connecting with those customers on a daily basis. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions Meet with customer in person to discuss their areas of need Develop great relationships with customers daily Utilize an effective and efficient system Succeed in company sponsored training classes Specialize in customer retention and customer acquisition Qualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily Ability to prioritize and multitask Ability to maintain a positive and professional demeanor Excellent written and verbal communication skills Preferred experience in customer service, sales, call center, client relations and hospitality. WHAT’S IN IT FOR YOU Paid training Top-notch sales training Competitive comp plans: Weekly pay with w/ uncapped commission potential Opportunities for rapid advancement Weekly and monthly bonuses Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

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