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Inbound Customer Service Representative Jobs in Illinois

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Kone AB

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

AGI

Customer Service Representative

Wheeling, IL · On-site

$45K - $60K/yr

... Service Representatives who enjoy helping people, communicating clearly, and working toward ... Unlike a traditional inbound customer service position, this role includes both customer support ...

New

Kenney's Pest Control

Scheduling & CSR

Moline, IL · On-site

$14.75 - $20.25/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL

$14.75 - $20.25/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL · On-site

$15 - $16/hr

Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Illinois

Inbound Customer Service Representative information

See Illinois salary details

$9

$16

$25

How much do inbound customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound customer service representative in Illinois is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Illinois?

The most popular types of Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in Illinois?

For Inbound Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Illinois look for?

The top searched job categories for Inbound Customer Service Representative jobs in Illinois are:

What are popular job titles related to Inbound Customer Service Representative jobs in IL?

For Inbound Customer Service Representative jobs in IL, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,394 per year, or $16.1 per hour.

Customer Service Representative- Horizons

Springs Window Fashions

Waukegan, IL • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 18 days ago

Springs Window Fashions rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative 

The Best Experience Company: 

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we areat Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, customers, business partners, and communities.We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, ifyou’reexcited about thethought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! 

Customer Service Team: 

At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers. All Customer Service Representatives are assigned a Success Coach to aid in understanding performance and career path opportunities for continued growth and advancement. Associates also receive paid comprehensive training on products, accounts, and systems.  

Key Objectives and Responsibilities:  

Inbound Customer Support (No Sales / Cold Calling): 

  • Handle a high volume of inbound customer inquiries in a professional and courteous manner via phone, email, text/chat or social media 
  • Provide accurate information while maintaining a strong customer-first mindset 
  • Ensure all interactions reflect company standards for service quality and responsiveness 

Pre-Sales Assistance: 

  • Respond to customer questions regarding products, specifications, pricing, availability, and usage based on internal support resources 
  • Guide customers through product selection by clarifying needs and recommending appropriate solutions 
  • Utilize internal resources to provide timely and accurate information 
  • Process customer requests including: 
  • Entry of sample swatch orders 
  • Preparation and entry of quotes 
  • Entry of new product orders 
  • Verify order details for accuracy, including pricing, specifications, and delivery requirements 
  • Communicate clearly with customers regarding timelines, product options, and next steps 

Post-Sales Assistance: 

  • Provide ongoing support after the initial purchase to ensure customer satisfaction and issue resolution 
  • Serve as a primary point of contact for order-related questions and concerns 

Order Status & Tracking: 

  • Monitor and provide updates on order progress, shipment details, and delivery timelines 
  • Proactively communicate delays or changes to customers and offer solutions when needed 

Troubleshooting & Issue Resolution: 

  • Assist customers with product or order-related issues using established troubleshooting guides and resources 
  • Identify root causes of problems and guide customers through appropriate solutions 
  • Escalate complex or unresolved issues to appropriate departments as necessary

What Springs Window Fashions employees say

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