Remote Inbound Customer Service Representative Jobs in Illinois

Location: Fully Remote

Pay: $19/hour

Schedule: Must have open availability between 7:45 AM and 10:00 PM (local time)

Contract Length: 6 Months

Start Date: September 2026

We are seeking Bilingual Spanish Customer Service Representatives to support customers during a high-volume enrollment season. This is a fully remote opportunity for individuals who enjoy helping others, solving problems, and delivering excellent customer service in a fast-paced environment.

• Answer inbound customer calls and online chat inquiries
• Assist customers with account creation and password resets
• Help customers upload documents and navigate online portals
• Answer questions regarding healthcare coverage and eligibility
• Troubleshoot customer issues and provide timely resolutions
• Document customer interactions and maintain accurate records
• Follow established policies, procedures, and compliance guidelines
• Deliver a professional and empathetic customer experience

• Fluent in both English and Spanish
• Customer service experience
• Experience handling inbound calls
• Strong computer skills and ability to navigate multiple systems
• Excellent communication and problem-solving abilities
• Ability to work independently in a remote environment
• Quiet, professional home workspace with reliable internet

• Positive and professional attitude
• Strong listening and de-escalation skills
• Ability to learn new systems quickly
• Customer-first mindset
• Ability to adapt to changing processes and priorities

If you're passionate about helping customers and thrive in a fast-paced, service-focused environment, we'd love to hear from you!

This is a Contract position based out of Chicago, IL.

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.