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Remote Inbound Customer Service Representative Jobs in Illinois

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

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Remote Inbound Customer Service Representative information

See Illinois salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote inbound customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Illinois?

For Remote Inbound Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Illinois look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Remote Inbound Customer Service Representative jobs?

Cities in Illinois with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Customer Service Representative

Staples, Inc.

Champaign, IL • On-site, Remote

$16 - $21.75/hr

Full-time

Re-posted 19 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 643 frontline employees who took The Breakroom Quiz

461st of 740 rated retailers

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales. 

What you’ll be doing:  

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth. 
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities. 
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met. 
  • Negotiate pricing and process special quotes for customer opportunities. 
  • Use customer insights, including order history, to guide quality conversations. 
  • Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics. 
  • Maintain consistent communication with account managers to share customer trends and pricing solution opportunities. 
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products. 
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM. 
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 

  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

What’s needed- Basic Qualifications

  • Associate degree, bachelor’s degree, or equivalent work experience. 

What’s needed - Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment. 
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics. 
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform. 
  • Experience using Microsoft Excel, PowerPoint, and Outlook. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.    

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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