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Temporary Inmate Call Monitoring Jobs (NOW HIRING)

State of Colorado

CO · On-site

$27.64/hr

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful ...

State of Colorado

CO · On-site

$27.64/hr

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful ...

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Service Center Operations Consultant

Service Center Operations Consultant

Peregrine Team

Los Angeles, CA • On-site, Remote

Full-time

Posted 16 days ago

Job description

Peregrine Team is hiring a Service Center Operations Consultant to support a nonprofit organization based in Los Angeles, CA. This position is a full-time, contract role with full benefits and competitive pay.
About the Role
Schedule: On-site, Monday - Friday 8:30am to 5pm PST
FMLA: Exempt
Peregrine Team is seeking an experienced Service Center Operations Consultant to support a high-volume, fast-paced service center (call center/help line) environment. This role will focus on improving operational efficiency, enhancing customer experience, and strengthening overall team performance. The ideal candidate brings strong leadership experience in call center operations, a data-driven mindset, and a passion for optimizing processes and service delivery.
Key Responsibilities:
  • Oversee daily service center operations, including staffing models, scheduling, and coverage planning
  • Develop and track performance metrics such as call volume, wait times, resolution rates, and customer satisfaction
  • Identify trends and implement process improvements to increase efficiency and service quality
  • Establish and maintain high standards for customer service, including call handling, response times, and follow-up
  • Ensure accurate information delivery and proper routing to internal and external resources
  • Implement quality assurance practices including call monitoring, coaching, and performance feedback
  • Evaluate and optimize call center and case management systems
  • Partner with internal teams and vendors to troubleshoot system issues and implement enhancements
  • Ensure team members are properly trained on systems, tools, and workflows
  • Support workforce planning efforts to meet call volume demands, including use of temporary or contract staff as needed
  • Develop and implement onboarding and training programs to support team growth and scalability
  • Provide coaching, feedback, and performance management support to supervisors and team leads
  • Collaborate with cross-functional teams to ensure alignment and accurate service delivery
  • Support reporting, planning, and continuous improvement initiatives
  • Ensure compliance with internal policies and applicable regulations
  • Perform other duties as assigned

Qualifications:
  • Bachelor's degree in public administration, social services, nonprofit management, or a related field (or equivalent experience)
  • Significant leadership experience in a call center, help line, customer service operation, or human services environment
  • Demonstrated success managing staff, workflows, and performance metrics
  • Strong commitment to equity, accessibility, and high-quality community service

Preferred:
  • Experience in nonprofit, social services, health, aging, disability, or community resource navigation settings
  • Familiarity with call center platforms, CRM or case-management systems, and reporting tools
  • Experience implementing quality assurance and customer experience frameworks

Schedule: Monday - Friday 8:30am to 5pm PST
Peregrine Team logo

About Peregrine Team

Sourced by ZipRecruiter

Our Vision I started Peregrine Team with superior customer service and quality in mind. Going back to the basics. My team exists to challenge the lazy, idle and often sloppy recruiting and staffing teams out there. We see agency after agency spending less time with the people, not caring about what individuals are looking for when making a career move. Sourcing top talent is not easy in the current environment, but listening and caring about others will create trust, lasting partnerships and overall success. Whether you are looking for a job or looking for talent, we can help manage the process. We are a team of hunters, able to find and hire quality experienced professionals for any organization. We primarily specialize in placement of professionals in the Healthcare & Life Science space, but will take on any challenge. We simply do things differently.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Orange County, CA, US

Year founded

2021

Social media

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