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Hourly Inmate Call Monitoring Jobs in Spring, TX

EchoStar

Call Center Retention Rep - Remote

Houston, TX · On-site

$34K/yr

... and 2+ monitors. * Employee responsible for all setup costs (except where required by law ... Compensation listed may reflect a combination of hourly pay rate and location pay differential. The ...

EchoStar

Call Center Retention Rep - Remote

Houston, TX · On-site

$34K/yr

... and 2+ monitors. * Employee responsible for all setup costs (except where required by law ... Compensation listed may reflect a combination of hourly pay rate and location pay differential. The ...

EchoStar

Call Center Retention Rep - Remote

Houston, TX · On-site

$34K/yr

... and 2+ monitors. * Employee responsible for all setup costs (except where required by law ... Compensation listed may reflect a combination of hourly pay rate and location pay differential. The ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Hourly * Shift: Must be available to work rotating shifts * Travel Requirements: Less than 15 ...

Witt O'Brien's

Command Center Operator

Houston, TX

... call for assistance to various local and international clients relating to hazardous material ... Hourly * Shift: Must be available to work rotating shifts * Travel Requirements: Less than 15 ...

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

Hourly, Non-exempt Number of Openings : 3 Summary: Entry level call center customer service ... Customer Service Representatives will be required to monitor follow-through on needed care and ...

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Hourly Inmate Call Monitoring information

See Spring, TX salary details

$7

$14

$17

How much do hourly inmate call monitoring jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for hourly inmate call monitoring in Spring, TX is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $15.38 per hour, depending on experience, location, and employer.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Spring, TX? For Hourly Inmate Call Monitoring jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Spring, TX look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Spring, TX are:
What cities near Spring, TX are hiring for Hourly Inmate Call Monitoring jobs? Cities near Spring, TX with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Call Center Team Lead

Call Center Team Lead

Leading Edge Connections, LLC

Houston, TX • On-site, Remote

$17 - $17.75/hr

Full-time

Posted 4 days ago

Job description

Call Center Team Lead - Remote
Location: Remote (U.S.)
Hours: Monday-Friday | 9:00 AM - 5:30 PM EST
Position Summary
Leading Edge Connections (LEC) is seeking a motivated and experienced remote Call Center Team Lead to oversee a remote team supporting healthcare insurance follow-up operations for one of our trusted RCM clients.
In this role, you will provide day-to-day leadership, coaching, and operational support to a team of Revenue Cycle Representatives responsible for communicating with insurance payers regarding claim status, payment inquiries, eligibility verification, prior authorizations, and other revenue cycle support functions. The Team Lead will monitor team performance, ensure quality standards are met, support employee development, and help the team consistently achieve productivity and client service goals.
The ideal candidate has prior leadership experience in a healthcare call center, revenue cycle, medical billing, or insurance operations environment and is passionate about developing high-performing remote teams.
Key Responsibilities
  • Lead, coach, and support a remote team of Revenue Cycle Representatives.
  • Monitor daily productivity, attendance, quality, and key performance metrics.
  • Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement.
  • Assist with onboarding, training, and mentoring new team members.
  • Ensure accurate documentation and adherence to client workflows, quality standards, and established processes.
  • Answer employee questions and escalate operational or client-related issues when appropriate.
  • Prepare basic productivity and performance reports for leadership.
  • Promote a positive, collaborative, and accountable team culture.
  • Reinforce compliance with HIPAA, client expectations, and company policies.
  • Support continuous improvement initiatives and process enhancements.
Qualifications
Required
  • 1-3 years of healthcare call center leadership or supervisory experience.
  • Experience working in a healthcare call center, medical billing, insurance, or revenue cycle environment preferred.
  • Strong communication, leadership, and coaching skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Excellent organizational, time management, and problem-solving skills.
  • Proficiency with Microsoft Office and web-based applications.
  • Ability to work independently and effectively in a remote work environment.
  • Strong attention to detail and commitment to quality.
Preferred Experience
  • Revenue Cycle Management (RCM)
  • Medical billing or healthcare customer service
  • Insurance claims follow-up
  • Healthcare payer communication
  • Contact center leadership or workforce management
  • Quality assurance or performance coaching
  • Eligibility verification and prior authorization support
Hardware & Software Requirements
To be successful in this remote role, you must have your own computer and home office setup that meets the following minimum requirements:
  • Computer: Personal laptop or desktop computer only (No Chromebooks, MacBooks, iPads, netbooks, or tablets).
  • Processor: Intel® Core™ i5 5200 series or newer with a minimum of four (4) performance cores.
    • Example: A 10-core processor with only two performance cores does not meet this requirement.
  • Memory: Minimum 8 GB RAM.
  • Operating System: Windows 10 (64-bit) or newer.
  • Display: Screen resolution of 1280 x 768 or higher with dual monitors required.
  • Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired directly to your router).
  • Headset: Wired USB noise-canceling headset with microphone (required).
  • Security: Current antivirus software with a recent system scan completed and an active firewall enabled.
Interview Requirement
Applicants must use a wired USB headset with a microphone during their virtual interview. This helps ensure clear communication and confirms your equipment meets the technical requirements for this remote position.
What We Offer
  • Fully Remote 1099 Contract Position
  • Monday-Friday Schedule (No Weekends)
  • Competitive Hourly Pay ($17-17.75/hour)
  • Paid Training
  • Career Growth and Leadership Development Opportunities
  • Supportive Leadership Team
  • Collaborative Remote Work Environment

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