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Hourly Inmate Call Monitoring Jobs in Tennessee (NOW HIRING)

Anderson County

Corrections Deputy

Clinton, TN

$18.81/hr

Grade 4 / 5 - Starting at $18.81 Hourly REPORTS TO: Shift Corporal, Shift Sergeant, Facility ... Monitors inmate compliance to Detention Facility rules. * Conducts inmate counts and patrols ...

University of Rochester

$20.31 - $27.42/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS

University of Rochester

$20.31 - $27.42/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

A day in the life of a Customer Service Inbound Monitoring Representative can look like ... hourly rate during times of higher-than-average customer call volume and when working less ...

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Hourly Inmate Call Monitoring information

What job makes $10,000 a month without a degree?

Hourly Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but most require relevant skills, certifications, or significant experience rather than just a job title. Such high earnings are uncommon in entry-level or standard monitoring positions.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

Are inmate phone calls monitored?

Inmate call monitoring is a common responsibility for Hourly Inmate Call Monitoring staff, who listen to or record calls to ensure security and compliance with facility rules. Monitoring is typically conducted using specialized audio surveillance systems and requires attention to privacy policies and legal regulations.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate phone calls and communications to ensure security and prevent illegal activity. They typically operate monitoring systems, document suspicious behavior, and may require training in security protocols and communication technology. The role often involves working in a correctional facility environment and adhering to strict confidentiality standards.

How much money is a 15-minute jail call?

Hourly Inmate Call Monitoring jobs typically involve overseeing calls that may be billed at rates ranging from a few cents to several dollars per minute, depending on the service provider and call type. A 15-minute jail call can cost between $1.50 and $15 or more, based on the call's billing rate. Monitoring these calls requires understanding call costs and ensuring compliance with regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Tennessee? The most popular types of Inmate Call Monitoring jobs in Tennessee are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Tennessee? For Hourly Inmate Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Tennessee look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Tennessee are:
What cities in Tennessee are hiring for Hourly Inmate Call Monitoring jobs? Cities in Tennessee with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you

Corrections Deputy

Anderson County Government

Clinton, TN • On-site

$18.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Anderson County (South Carolina) rating

5.1

Company rating: 5.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

646th of 663 rated public administrative organizations

Job description

JOB TITLE: Corrections Deputy
SECTION: Detention Facility
POSITION STATUS: Full time, Appointed, Civil Service
SALARY RANGE: Grade 4 / 5 - Starting at $18.81 Hourly
REPORTS TO: Shift Corporal, Shift Sergeant, Facility Lieutenant, Captain, Chief Jailer, Sheriff
POSITION OBJECTIVE:
Under general supervision, the Corrections Deputy (Deputy Sheriff) performs correction work of moderate difficulty ensuring the safety and welfare of adult inmates, court remanded juveniles, and staff while maintaining security control and custody in a functional unit in a Direct Supervision jail. The deputy will perform related work as requested.
In a Direct Supervision jail, corrections staff controls behavior of the jail population through a proactive concept based on direct inmate supervision. In this setting, inmates are given the responsibility to influence their treatment and privileges through control of their own behavior. This direct supervision approach is unlike the more traditional reactive containment approach which utilizes bars, security glass, and other barriers. Deputies in a Direct Supervision jail are assigned to work inside each pod in physical proximity to the inmates.
SUPERVISION RECEIVED:
The Corrections Deputy works under the general supervision of the Shift Corporal and / or the Shift Sergeant.
SUPERVISION EXERCISED:
Deputy in Charge when delegated.
DUTIES / RESPONSIBILITIES:
  • Completes daily reports.
  • Conducts pat and strip searches.
  • Writes various required reports and documentation.
  • Checks fire and life safety equipment.
  • Documents conducted checks of holding cells and tanks.
  • Responds to and reports all emergencies within the Detention Facility.
  • Assists arresting officers as necessary.
  • Answers questions for inmates.
  • Detects and reports any maintenance problems.
  • Coordinates emergency response.
  • Monitors Detention Facility alarms.
  • Keeps work area clean.
  • May be required to dispense inmate medication and perform vital sign checks.
  • Monitors and provides security for medical personnel while performing their duties.
  • Reviews and responds to written inmate requests.
  • Keeps post log current.
  • Monitors inmate compliance to Detention Facility rules.
  • Conducts inmate counts and patrols assigned areas.
  • Monitors inmates' health status.
  • Monitors special needs inmates.
  • Corrects inmate behavior as needed.
  • Issues meals, laundry, commissary, mail, and insures supplies are stocked.
  • Inspects unit equipment (keys, remote, battery charger, etc).
  • Maintains security of the Detention Facility by observing and controlling inmate behavior, determining inmate classification levels, enforcing discipline, and reporting observations.
  • Inspects living conditions within the housing units for compliance with sanitation objectives.
  • Conducts checks of inmate housing and cell searches for inmate census and detection of contraband.
  • Conducts, operates, and inspects life safety equipment, electronic safety and surveillance equipment, and door control systems.
  • Monitors visitors entering and exiting the Detention Facility.
  • Performs Booking, fingerprinting, identification, and records maintenance procedures.
  • Participates in evacuation procedures and maintains security in emergency situations.
  • Provides information to inmates and the public regarding jail rules and regulations.
  • Maintains security of inmates transported to courts. Provides a safe environment for courtrooms and surrounding areas.
  • Provides escort services within the Detention Facility.
  • Provides transport services and security of inmates to various locations.
  • Physically restrains inmates with handcuffs, leg irons, and other restraints as necessary.
  • Testifies in court proceedings.
  • Participates in investigation and compiles information regarding inmate grievances.
  • Assists in updating policies, operation procedures, programs, and statistical data.
  • Provides information and tours for outside agencies and authorized visitors.
  • Inputs and retrieves information using automated records systems.
  • Provides on - the - job and in - service training for new employees.
  • Assists with in - service training.
  • May be required to carry and show proficiency in the use of firearms.
  • Supervise inmate workers on special work details inside or possibly outside the facility.
  • Performs other duties as assigned.

QUALIFICATIONS:
  • Must be at least twenty - one (21) years of age and bondable.
  • Must be a citizen of the United States.
  • Must be a high school graduate or its equivalent for Classified Employees.
  • Must not have been convicted of a felony or of a misdemeanor involving "moral turpitude" as the term is defined by law and not have been released or discharged under any other than honorable conditions from any of the Armed Forces of the United States.
  • Must have passed an Anderson County Sheriff Department Civil Service Examination.
  • Must have his / her fingerprints on file with the Tennessee Bureau of Investigation.
  • Must have a valid Tennessee driver's license (only for those employees normally required to operate motor vehicles).
  • Must have passed a physical examination by a licensed physician.
  • Must be free of all latent or apparent mental disorders as verified by a qualified professional.
  • Must be able to pass a chemical / drug test upon request.
  • Must have a good moral character as determined by investigation.
  • Must complete 40 hours of in - service training annually.
  • Must become a Tennessee Corrections Institute certified Corrections Officer within one year of employment.

What is in it for you?
  • County Paid Benefits
    • FREE Short Term Disability
    • FREE Life Insurance
    • FREE Onsite Health Clinic (with the purchase of medical coverage)
    • FREE Employee Only Basic Dental Plan
    • FREE Telehealth: medical and behavioral
    • FREE Employee Assistance Program
  • County Share Payment of Benefits
    • Medical / Behavioral / Prescription
    • Vision / Dental (buy-up and family plan)
    • State Defined Retirement
  • Voluntary Benefit Options
    • Accident
    • Critical Care / Cancer
    • Long Term Disability
    • Pet Insurance
    • 401k (Roth plan available)and 457b Retirement
  • Personal Time Off
    • Sick
    • Personal
    • Vacation
  • County Provided Uniforms

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
  • The English language
  • The Criminal Justice System
  • The security practices and procedures used in a Direct Supervision jail.
  • Varied social, economic, and cultural backgrounds.
  • Report preparation, record keeping, and report writing.
  • Sheriff Department policies and procedures
  • Sheriff Department goals and objectives
  • Pertinent federal, state, and local laws or regulations
  • Tennessee Corrections Institute Minimum Standards
  • Day - to - day operations of the Detention Facility
  • Training Requirements
  • Emergency procedures, universal precautions, and first aid

Skills in:
  • Maintaining security, control, and custody of inmates in an assigned facility.
  • Interacting with people of varied social, economic, and cultural backgrounds.
  • Preparing and maintaining records and reports.
  • Basic computer skills
  • Communicating effectively, both orally and in writing
  • General research, gathering, and evaluating information.
  • Observing situations analytically and objectively
  • Managing situations firmly, courteously, tactfully, and impartially
  • Reacting quickly and calmly in emergency situations
  • Establishing and maintaining effective working relationships with the public, Sheriff Department members, and others.
  • Listening effectively

Ability to:
  • React to physical confrontation and emergency situations quickly and effectively
  • Stand or sit for long periods of time
  • Bend, reach, kneel, crouch, and lift heavy objects
  • Utilize defensive tactic skills, chemical repellants, and other methods of acceptable force
  • Climb up and down stairs and ladders
  • Hear and understand speech and police radio transmissions
  • See and recall visual details.
  • Perform multiple tasks simultaneously
  • Drive an automobile
  • Speak clearly
  • Perform tasks requiring manual dexterity
  • Perform light to heavy physically demanding tasks
  • Accept constructive criticism from senior staff for training purposes and supervision.

EQUIPMENT USED:
The following are examples only and are not intended to be all inclusive.
  • Patrol car, police band radio, chemical repellant, computers, fire extinguishers, cameras, Automated Fingerprint Identification System, security equipment, all Detention Facility systems, handcuffs and all restraint devices, department issued weapons.

ADDITIONAL WORKING CONDITIONS:
  • Occasional exposure to blood and bodily fluids and tissues
  • Occasional necessity for extreme physical exertion in order to restrain individuals
  • Perform tasks requiring dexterity and agility after running moderate distances
  • May be exposed to adverse weather conditions
  • May be exposed to hazardous or dangerous situations when exposed to inmates that are violent in nature
  • May be exposed to communicable diseases

Anderson County Government is an equal opportunity employer. Is it the policy of Anderson County to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, statues with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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