ZipRecruiter

Log In

1

Card Services Associate Jobs (NOW HIRING)

Heartland Bank and Trust Company

$21.49 - $24.54/hr

Min: $18.45, Mid: $21.49, Max: $24.54 A Brief Overview The Debit Card Services Associate analyzes fraud, and non-fraud disputes and identifies potentially fraudulent situations. Responsible for ...

MidFirst Bank

Card Services Associate

Oklahoma City, OK · On-site

Card Services Dispute Processor This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for ...

MidFirst Bank

Card Services Associate

Oklahoma City, OK · On-site

Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements. Critical daily ...

Fccu

Card Services Lead

Houston, TX · On-site

Associate's degree or completion of a specialized course of study OR equivalent work experience Experience * Three to five years of banking, financial or other card services experience Join the First ...

FCCU

Card Services Lead

Houston, TX · On-site

$22/hr

Associate's degree or completion of a specialized course of study OR equivalent work experience Experience * Three to five years of banking, financial or other card services experience Join the First ...

BR DIST TELCO FCU

Card Services Manager

Baton Rouge, LA · On-site

$70 - $110/hr

Card Services Manager Full-Time Baton Rouge, LA, US 7 days ago Requisition ID: 1054 Are you an ... Henry & Associates (JHA) solutions: Quick Assist, Data Navigator, For Clients Portal desirable.

Financial Partners Credit Union

Card Services Rep II

Downey, CA · On-site

$16.50 - $22.50/hr

High school diploma or equivalent required; associate degree or higher preferred. * Minimum of 2 years experience in a banking or card services environment. * Strong knowledge of credit and debit ...

New

next page

Showing results 1-20

All JobsFinance and Insurance JobsCredit JobsCredit Specialist JobsCard Services Associate Jobs

Card Services Associate information

See salary details

$21.5K

$80.8K

$162K

How much do card services associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for card services associate in the United States is $80,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

More about Card Services Associate jobs

What cities are hiring for Card Services Associate jobs?

Cities with the most Card Services Associate job openings:

What are the most commonly searched types of Card Services jobs?

The most popular types of Card Services jobs are:

What states have the most Card Services Associate jobs?

States with the most job openings for Card Services Associate jobs include:

What job categories do people searching Card Services Associate jobs look for?

The top searched job categories for Card Services Associate jobs are:

Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,827 per year, or $38.9 per hour.

Debit Card Services Associate

Heartland Bank and Trust Company

Jerseyville, IL

$21.49 - $24.54/hr

Full-time

Posted 9 days ago

Job description

Text "2672" to (309) 322-9911 to apply.

Wage Range: Min: $18.45, Mid: $21.49, Max: $24.54

A Brief Overview
The Debit Card Services Associate analyzes fraud, and non-fraud disputes and identifies potentially fraudulent situations. Responsible for processing the daily card control functions. Ensures efficiency and accuracy with the Bank's policies and procedures.
What you will do

  • Provide clear and concise debit dispute decisions within established guidelines.
  • Complete provisional credit to customer's accounts, if required, and help management decide on potential changes to fraud rules.
  • Answer inquiries received through help tickets and participate in Card Services phone queue.
  • Communicate effectively with branch staff to obtain information needed for supporting documentation for dispute creation with our debit card processor.
  • Monitor daily card order transmissions for errors and enter rush cards into CPI system.

Other Qualifications/Requirements

  • Maintain thorough knowledge of all governmental debit card regulations and Visa rules.
  • Maintain thorough knowledge of all internal and external software and processes used for debit card processing.
  • H.S. Diploma or GED preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.
Physical Demands

  • Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
  • Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
  • Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

Apply