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Card Services Associate Jobs (NOW HIRING)

Elements Financial

Card Services Associate

Indianapolis, IN · On-site

$16.92 - $25.37/hr

The Card Services Associate provides entry-level, task-oriented support for the Cards & Payments team. This position assists the team by completing routine card and payment activities accurately and ...

Fccu

Card Services Lead

Houston, TX · On-site

Associate's degree or completion of a specialized course of study OR equivalent work experience Experience * Three to five years of banking, financial or other card services experience Preferred ...

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Card Services Associate information

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$21.5K

$80.8K

$162K

How much do card services associate jobs pay per year?

As of Sep 12, 2026, the average yearly pay for card services associate in the United States is $80,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

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Cities with the most Card Services Associate job openings:

What are the most commonly searched types of Card Services jobs?

The most popular types of Card Services jobs are:

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Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,827 per year, or $38.9 per hour.

Card Services Associate

Indianapolis, IN • On-site

Elements Financial
Finance and Insurance • 51 - 200 employees
Learn more about Elements Financialexternal

Other

Posted 4 days ago

Job description

This is an exciting opportunity to join our high growth payments and card team; but first, here is a little bit about Elements Financial:
WE MAKE MONDAYS MORE ENJOYABLE.
There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information - https://www.elements.org/careers/our-culture/
Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.
Now let's get into this exciting role!
This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role.
Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. The Card Services Associate provides entry-level, task-oriented support for the Cards & Payments team. This position assists the team by completing routine card and payment activities accurately and on time, supporting front-line staff and members, and helping keep the department's day-to-day operations running smoothly.
You will learn how to be the expert to best serve our members:

  • Support front-line staff with basic credit and debit cardholder questions and route more complex issues to a Specialist.
  • Speak with members to answer routine inquiries and provide status updates on card requests.
  • Assist with posting daily transaction exceptions and other routine operational tasks.
  • Provide administrative support to Card Services Specialists in their work with third-party card vendors.
  • Help document procedural changes and keep reference materials current.
You will make a difference as you live out our purpose:
  • Deliver quality member service on every routine interaction.
  • Complete assigned tasks accurately and on time to support the member and employee experience.
  • Offer suggestions and feedback to help improve card services processes.
You will help grow the business:
  • Assist with fraud and risk administrative tasks (CAMS, CUNA claims, documentation and follow-up) under the direction of a Specialist.
  • Monitor and work assigned Salesforce cases and departmental work queues, escalating complex issues to a Specialist.
  • Assist with maintaining and distributing routine Card Services reports.
  • Securely store and manage returned card inventory.
  • Assist Specialists with quality assurance reviews of card applications.
  • Support special projects (implementation and testing) as new card products and services are introduced.
You will continue to grow professionally:
  • Continue to develop knowledge of card services, payments operations, and industry practices.
  • Participate in appropriate learning opportunities to build expertise and grow toward a Specialist role.
Minimum Requirements:
  • High school diploma or equivalent required.
  • One or more years of financial institution, card services, or administrative/customer service experience preferred.
  • Experience with Microsoft Office and Salesforce (or similar case management systems) preferred.
  • Strong organizational, administrative, and follow-up skills with attention to detail.
  • Strong collaboration and communication skills.
  • Ability to leverage skills, knowledge, and experience to invest in our community.
  • Ability to foster an inclusive environment that promotes belonging.
  • A focus on respect and excellent service to both external and internal (team) members.
  • A proven track record of integrity with a demonstrated ability to build trust.

Additional bonus compensation is earned.

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