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$21.5K

$80.8K

$162K

How much do card services associate jobs pay per year?

As of May 31, 2026, the average yearly pay for card services associate in the United States is $80,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Card Services Associate, and why are they important?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

More about Card Services Associate jobs
What cities are hiring for Card Services Associate jobs? Cities with the most Card Services Associate job openings:
What are the most commonly searched types of Card Services jobs? The most popular types of Card Services jobs are:
What states have the most Card Services Associate jobs? States with the most job openings for Card Services Associate jobs include:
What job categories do people searching Card Services Associate jobs look for? The top searched job categories for Card Services Associate jobs are:
Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in the United States as of May 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $80,827 per year, or $38.9 per hour.
Card Services Associate

Card Services Associate

HawaiiUSA Federal Credit Union

Honolulu, HI • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

The Card Services Associate is a vital member of the Card Services Division. This role is key to ensuring our members receive seamless card experiences by performing card related servicing for all card types (ATM, debit, and credit). The Card Services Associate is also responsible for handling card disputes, mitigating fraud risks, and ensuring compliance with federal regulations and card operating rules.

Key Responsibilities
Card Servicing and Member Support

  • Assist members with inquiries related to ATM cards, debit cards, and credit cards: Card balances, Transaction history, Card declines.
  • Process card reissues, replacements, and PIN resets promptly.
  • Educate members and staff on card features, benefits, and usage guidelines.
  • Collaborate with other departments to address card-related issues efficiently.
  • Perform corrections/ adjustments to member accounts.

Dispute Processing

  • Investigate and resolve cardholder disputes while adhering to Regulation E, Regulation Z, and Visa/Mastercard operation rules.
  • Handle chargebacks, unauthorized transactions, and fraudulent activity.
  • Maintain accurate records of dispute cases and outcomes.

Fraud Mitigation

  • Monitor card transactions for suspicious activity and patterns.
  • Work closely with the Fraud team to identify potential fraud cases.

Compliance and Regulation

  • Adhere to network rules/ regulations (e.g., Mastercard, Visa, Regulation E, Regulation Z).

Qualifications & Experience

  • Minimum of two years of experience in card servicing or comparable work experience for a financial institution or customer service environment
  • Understanding banking regulations and retail banking products preferred.
  • Experience with ATM network management and credit card processing workflows preferred.
  • High School diploma or equivalent.

Minimum Physical Requirements:

  • Sit for prolonged periods at a desk, working on a computer.
  • Reach, bend, twist and turn frequently.
  • Lift, pull, push, and carry up to 30 pounds on occasion.
  • We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay:

The expected pay range for Card Services Associate is $21 - $25 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employee’s single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!