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Card Services Associate Jobs (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

The Merchant Services Associate helps support growth of the Bank's merchant card services portfolio while developing the consultative, sales, product, and relationship management skills needed to ...

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Card Services Associate information

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$21.5K

$80.8K

$162K

How much do card services associate jobs pay per year?

As of Jul 13, 2026, the average yearly pay for card services associate in the United States is $80,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate, and why are they important?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
More about Card Services Associate jobs
What cities are hiring for Card Services Associate jobs? Cities with the most Card Services Associate job openings:
What are the most commonly searched types of Card Services jobs? The most popular types of Card Services jobs are:
What states have the most Card Services Associate jobs? States with the most job openings for Card Services Associate jobs include:
What job categories do people searching Card Services Associate jobs look for? The top searched job categories for Card Services Associate jobs are:
Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,827 per year, or $38.9 per hour.
Card Services Representative II

Card Services Representative II

Center Parc Credit Union

Atlanta, GA • On-site

$18.98 - $23.73/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Seeking 2-3 years minimum Card Services experience (Credit cards, Debit Cards, and ATM) with a credit union, bank, or related financial institution. Do you enjoy speaking with members (customers) AND performing back-office card service operations tasks? If yes, then apply today!

Title: Card Services Representative II

Position Status – Full Time non-exempt (Hourly)

Reports To: Card Services Manager

Pay information: $18.98 - $23.73 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits! Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose: The primary purpose of this position is to assist Center Parc Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Card Services Representative II proactively engages in providing quality-driven card services support to members of the Credit Union. They will be assigned to handle moderate to complex service and dispute issues related to credit card, debit card, and ATM card transactions including various administrative, support, or operational tasks. Depending on their assignment, the Card Services Representative from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.


Essential Duties and Responsibilities: Other duties may be assigned.

  1. Adhere to and deliver on Center Parc’s core values:
    1. Serve Exceptionally
    2. Commit to Better
    3. Find the Fun
    4. Invest in Integrity
    5. Follow the Numbers
    6. Go Forth and Conquer
    7. Protect with Passion
  2. Promote and maintain good member relations. Promote the benefits and services of the credit union to members and others eligible for membership.
  3. Create opportunities for serving credit union members by identifying areas to improve operational effectiveness and delivery of card services to members.
  4. Request and print daily settlement reports. Complete General Ledger Entry worksheet ensuring data is in balance and submit to Accounting Department for posting. If required, initiate wire transfer from Catalyst to data processor.
  5. Monitor daily activity reports to protect members and credit union from unnecessary losses. Block accounts, identify exception items and prepare and post adjustments to member accounts as necessary. Process charge backs for unauthorized charges and assist members with dispute and charge back issues.
  6. Receive member service calls, letters or email and take steps to fulfill member’s requests or resolve problems.
  7. Perform file maintenance on accounts such as address changes, name changes, card replacement orders, etc. Review critical non-monetary transactions posted the previous day to ensure accuracy and correct data entry.
  8. Scan and index documentation.
  9. Perform research and fulfillment of documents such as statements and check copies as requested by members or subpoena.
  10. Assist department manager with direction of day-to-day activities and functions of card services operations as well as implementation and completion of special projects.
  11. Receive member service calls, diagnose and resolve problems with non-working cards. Order replacement cards and PINs as necessary.
  12. Process and scan new card applications.
  13. Close card accounts as necessary. Place captured card status on card record.
  14. Assist other credit union employees with card services related issues.
  15. Assist other departmental staff as required.
  16. Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.

Supervisory Responsibilities: No direct reports.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED Education and/or Experience:

  • An associate’s degree in business, Business Administration, or related field of study; 1-year specific work experience or 1 year college course equivalent in lieu of degree
  • 2 years of relative work experience in banking, financial services, insurance, or credit unions
  • 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software

PREFFERED Education and/or Experience:

  • A bachelor’s degree in business management, Business Administration, or related field of study
  • 2 years specific card services member facing and card services operational work experiences within a Credit Union
  • Thorough knowledge of credit, debit, and ATM card operations and generally accepted processing methodologies


Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.