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Card Services Associate Jobs (NOW HIRING)

Hancock Whitney Bank

This leader is expected to ensure the product and service team's vision is consistently articulated ... Responsibilities may include interviewing, hiring and training associates; planning, assigning and ...

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Card Services Associate information

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$21.5K

$80.8K

$162K

How much do card services associate jobs pay per year?

As of May 31, 2026, the average yearly pay for card services associate in the United States is $80,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Card Services Associate, and why are they important?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

More about Card Services Associate jobs
What cities are hiring for Card Services Associate jobs? Cities with the most Card Services Associate job openings:
What are the most commonly searched types of Card Services jobs? The most popular types of Card Services jobs are:
What states have the most Card Services Associate jobs? States with the most job openings for Card Services Associate jobs include:
What job categories do people searching Card Services Associate jobs look for? The top searched job categories for Card Services Associate jobs are:
Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in the United States as of May 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $80,827 per year, or $38.9 per hour.
Debit Card EFT Payment Specialist (Temporary)

Debit Card EFT Payment Specialist (Temporary)

Seacoast Bank

Gainesville, FL

Part-time

Posted 25 days ago

Seacoast Bank rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 141 rated banks

Job description

This position and can be located at any Seacoast Bank office within the state of Florida, preferably in The Villages. 

JOB SUMMARY:

The Debit Card / EFT Payments Specialist plays a crucial role in supporting the Debit Card / EFT Payments Manager and / or the Debit Card / EFT Payments Team Lead by ensuring the smooth operation of the Bank’s Debit Card systems. This position involves detailed knowledge of card processing, fraud monitoring, and adherence to regulatory standards, with a focus on executing service improvements and risk mitigation strategies.

This role is essential in maintaining the integrity of the bank’s Debit Card operations, providing a secure transaction environment for our customers.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist in managing the day-to-day operations of the Bank’s Debit Card services.
  • Support the knowledge base of card processing systems, including dispute resolution and regulatory compliance.
  • Help monitor fraud trends and work with the team to develop solutions to prevent fraudulent activities.
  • Participate in the analysis of fraud risks and contribute to strategic recommendations to reduce financial losses.
  • Aid in the cash management process and ensure terminal balancing is accurate.
  • Assist in the reconciliation of daily transactions across the bank’s networks and surcharge systems.
  • Contribute to the development and implementation of loss prevention strategies and identify areas for improvement.
  • Support collaboration with Compliance, Risk Management, and Community Banking to manage card fraud and security risks.
  • Help monitor performance against SLAs and ensure system uptime.
  • Remain vigilant of fraud trends, collaborating with internal teams and external partners for effective resolution.
  • Knowledge of other payment platforms like Zelle, RTP, and BillPay is advantageous.
  • Provide high priority to customer satisfaction.
  • Adheres to Seacoast Bank’s code of conduct.

 

EDUCATION and/or EXPERIENCE:

  • High School Diploma or equivalent required.
  • 1-3 years Banking experience; or a combination of education and experience.
  • Prior experience in card services and fraud detection a plus.
  • Strong analytical skills and attention to detail.
  • Ability to work collaboratively within a team environment.
  • Commitment to maintaining compliance and operational standards.
  • PC proficient, including MS Word and MS Excel.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties, and skills.  Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.  It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.  This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. 

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