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Card Services Associate Jobs in Texas (NOW HIRING)

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Card Services Associate information

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the most commonly searched types of Card Services jobs in Texas?

The most popular types of Card Services jobs in Texas are:

What are popular job titles related to Card Services Associate jobs in Texas?

For Card Services Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Texas look for?

The top searched job categories for Card Services Associate jobs in Texas are:

What cities in Texas are hiring for Card Services Associate jobs?

Cities in Texas with the most Card Services Associate job openings:

Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Card Services Specialist

TEXAS TECH FEDERAL CREDIT UNION

Lubbock, TX • On-site

Full-time

Posted 7 days ago

Job description

Position Summary
The Card Services Specialist provides operational support for Texas Tech Credit Union's debit card, credit card, digital wallet, and instant issuance programs. The position is responsible for day-to-day card administration, fraud case management, operational research, dispute support, exception processing, member and employee support, quality assurance activities, and program execution. The Specialist serves as a subject matter expert for card operations and supports the Card Services Manager in implementing strategic initiatives, product enhancements, reporting requests, and program improvements.
Duties & Responsibilities
  • Uphold and promote Texas Tech Credit Union's core values of Trust, Respect, Excellence, Kindness, and Stewardship.
  • Deliver exceptional service to members and employees, ensuring all interactions are professional, accurate, and member focused.
  • Respond to member and employee inquiries via phone, email, and service ticketing systems.
  • Perform daily review and maintenance of card exceptions, card maintenance queues, and operational reports.
  • Administer card inventory, instant issuance inventory, card ordering processes, and card replacement activities.
  • Monitor card program operational workflows to ensure timely completion, accuracy, and compliance.
  • Research and resolve card processing exceptions and transaction posting discrepancies.
  • Assist with settlement balancing, card network reconciliations, and operational reporting activities.
  • Support digital wallet enrollment, token management, and related member support activities.
  • Serve as an operational subject matter expert and escalation resource for card-related issues such as debit card and credit card inquiries, card functionality, card declines, account access issues, digital wallet concerns, and transaction-related questions.
  • Assist with employee and member education on card features, benefits, digital wallet services, and security practices.
  • Monitor card issuance activity, research returned cards, contact members with outdated contact information, and coordinate reissuance and delivery when necessary.
  • Investigate fraud alerts, unconfirmed fraud cases, compromised card reports, and suspicious card activity. Contact members, document findings, maintain case records, and take appropriate action to mitigate card-related fraud risk.
  • Assist with compromised card reissuance and account protection measures.
  • Partner with Fraud Prevention and other internal teams to resolve fraud-related incidents, identify recurring fraud trends or control concerns, and escalate significant losses or emerging risks to the Card Services Manager.
  • Process and support debit card and credit card disputes, chargebacks, representments, and related documentation in accordance with regulatory and network requirements.
  • Maintain operational procedures, job aids, and process documentation while recommending updates and improvements to the Card Services Manager.
  • Perform quality assurance reviews of card servicing activities to ensure consistency, accuracy, compliance, and member service standards.
  • Identify operational risks, control deficiencies, processing errors, and workflow improvement opportunities.
  • Assist with audits, examinations, compliance reviews, and information requests related to card services operations.
  • Support implementation of card program enhancements, system upgrades, product launches, testing efforts, operational readiness activities, and post-implementation issue tracking as directed by the Card Services Manager.
  • Assist with employee training and onboarding related to card products, procedures, and operational processes.
  • Participate in departmental meetings, training sessions, and professional development opportunities.

Skills & Qualifications
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Minimum of 2 years of experience in a financial institution, preferably in card services, card operations, disputes, fraud support, or customer support role.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Understanding of debit and credit card operations, including issuance, activation, transaction processing, disputes, fraud alerts, card maintenance, instant issuance, and digital wallet support.
  • Familiarity with compliance and regulatory requirements in the financial industry.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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