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Hourly Inmate Call Monitoring Jobs in Oklahoma (NOW HIRING)

The University of Oklahoma

Training Senior

Norman, OK · On-site

$20 - $20.50/hr

Professional hourly Location: Norman Categories: Finance, Grants & Business Operations Pay Range ... The Training Senior performs call monitoring, evaluation, feedback and documentation. Performs ...

TransCor America

Transportation Officer

Watonga, OK · On-site

$29.58/hr

Starting Hourly Rate: $29.58 Senior Transportation Officer (promotional opportunity after 6-9 ... Monitor and supervise inmate, detainee, and/or resident activity per TCA policy. This includes ...

TransCor America

Transportation Officer

Cushing, OK · On-site

$25.11/hr

Start Date: 08/09/2026 Hourly Rate: $25.11 Senior Transportation Officer (promote after 6-9 months ... Monitor and supervise inmate, detainee, and/or resident activity per TCA policy. This includes ...

Dymentum Health

Physician Services

El Reno, OK · On-site

The contractor must have the ability to work with an inmate population from a variety of cultural ... The contractor will call outside hospitals to document the status of our inmates admitted to ...

Dymentum Health

Physician Services

El Reno, OK · On-site

The contractor must have the ability to work with an inmate population from a variety of cultural ... The contractor will call outside hospitals to document the status of our inmates admitted to ...

HeartLine, Inc.

211 Shift Supervisor

Oklahoma City, OK · On-site

$12.25 - $15.50/hr

This role monitors operations and provides real-time data and analytical information to support ... Analyzes call center metrics, including real-time adherence, forecasting, hourly service levels ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Oklahoma?

The most popular types of Inmate Call Monitoring jobs in Oklahoma are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Oklahoma?

For Hourly Inmate Call Monitoring jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Oklahoma look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Oklahoma are:

What cities in Oklahoma are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Oklahoma with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 52% Full Time, 41% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Training Senior

The University of Oklahoma

Norman, OK • On-site

$20 - $20.50/hr

Full-time

Posted 17 days ago

University Of Oklahoma rating

8.1

Company rating: 8.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

170th of 629 rated colleges and universities

Job description

Training Senior
Job no: 493854
Work type: Professional hourly
Location: Norman
Categories: Finance, Grants & Business Operations
Pay Range: Targeted salary up to $20.00 - $20.50 per hour, based on experience
Benefits Eligible: Yes
Work Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.
Travel: May be required
Position Introduction:
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. The Training Senior performs call monitoring, evaluation, feedback and documentation. Performs quality checks and audits of inbound and outbound calls and other electronic contacts to ensure adherence to policies and procedures and high level of customer service.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
View full job description
Required Education and Experience:
  • High School Diploma or GED.
  • 18 months experience in data analysis, project coordination, or related experience.

Hiring Contingent Upon a Background Check: Yes
Special Indications:
  • Position subject to renewal based on availability of funds.

Advertised: 19 Aug 2026 Central Daylight Time
Applications close: 17 Nov 2026 Central Standard Time
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About University of Oklahoma

Sourced by ZipRecruiter

The University of Oklahoma is a prominent educational institution positioned in Norman, Oklahoma, US. Established in 1890, the university stakes a claim within the higher education industry and has a storied history of excellence in academics and research. Serving over 20,000 students, the university offers a wide range of programs across fields such as arts and sciences, business, engineering, international studies, and more. Emphasizing a dedication to unlocking potential, OU's mission is to provide the best possible educational experience to students through excellence in teaching, research, and creative activity. Notably, the institution has made significant strides in research with a focus on areas such as cancer, aerospace, and energy among others.

Industry

Education

Company size

5,001 - 10,000 Employees

Headquarters location

Norman, OK, US

Year founded

1890

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