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Hourly Inmate Call Monitoring Jobs (NOW HIRING)

PrimeCare Medical, Inc.

Registered Nurse

Eagleville, PA

$45 - $55/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc

Registered Nurse

Eagleville, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

Allentown, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

Registered Nurse

Allentown, PA

$41 - $48.50/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

Allentown, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc

Registered Nurse

Allentown, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

West Norriton, PA

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

Registered Nurse

Allentown, PA · On-site

$41 - $48.50/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

Registered Nurse

Norristown, PA · On-site

$45 - $55/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

West Norriton, PA

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

City of Myrtle Beach

Detention Officer

Myrtle Beach, SC · On-site

$54K/yr

Monitors inmate activities inside the facility on a continual basis, such as during meals, cleaning ... Supervises inmates attending visitation, during meals, and during medical call; reports unusual ...

Whitecap

RN - Corrections

New York, NY · On-site

Sick call triage and evaluation * Medication administration * Insulin administration and diabetes ... Emergency room transfers and coordination * Occupational injuries (inmate and staff)

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How much do hourly inmate call monitoring jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for hourly inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

More about Hourly Inmate Call Monitoring jobs
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Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 21% Part Time, 3% Temporary, and 3% Nights. Highlights an 100% In-person job distribution, with an average salary of $33,308 per year, or $16 per hour.
Audio & Multi-Signal Monitoring Specialist

Audio & Multi-Signal Monitoring Specialist

Rapid Response Monitoring

Corona, CA • On-site

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

SONITROL, a recognized leader in security since 1960, specializes in advanced alarm systems that combine audio detection technology with electronic monitoring to deliver highly effective protection solutions. In this role, you will serve as a critical part of that mission by monitoring, processing, and responding to SONITROL alarms and related activity in accordance with established procedures. You will handle inbound calls, support customer needs, and collaborate closely with team members and internal resources to ensure timely and accurate resolution of security events. This position offers an opportunity to contribute to a trusted, technology-driven organization while developing strong communication, problem-solving, and teamwork skills in a fast-paced environment.
Location
On site in Corona, CA
Available Positions
  • Full-Time

Start dates Available
  • July 2026

Salary Range: $25 HOURLY
Responsibilities
  • Successfully complete all required training and follow company protocols and procedures.
  • Multitask and remain calm in various stressful situations.
  • Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency.
  • In a call center setting, handle alarm activations for residences and businesses in a professional manner.
  • Process SONITROL audio-based and integrated video alarms.
  • Respond to, verifies, and dispatches on emergency signals.
  • Process outbound calls to customers and authority agencies.
  • Escalate system issues to Supervisors/Leads whether customer or workspace related.
  • Conduct work in accordance with company and departmental guidelines, policies, and procedures.

Knowledge and Skills
  • Proficiency of the Microsoft Office suite software.
  • Basic business writing and etiquette and knowledge of company email software.

Qualifications
  • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
  • Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting.
  • Successfully clear drug screen and background check to meet industry and security licensing requirements.
  • Ability to be licensed in all required areas and obtain Department of Defense security clearance.
  • Maintain a Quality Assurance average score of 90% or higher.

Working Conditions
Work is performed onsite in an office environment; business appropriate attire is required. Employees may be subject to some lifting, occasionally 11-25 lbs.
Equipment Use
Ability to use general office equipment.
What awaits you at Rapid Response
  • Annual salary increases, shift differentials, and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Additional compensation for bilingual in Spanish
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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