Northwell Maintenance Jobs (NOW HIRING)

Join to apply for the Clinical Director - Northwell-GoHealth Urgent Care role at GoHealth Urgent Care

Job Title: Clinical Director
Department: Clinical Services
Classification: Non-Exempt / Exempt
Entity: GoHealth - Northwell

• Responsible to: Market Medical Director
• Assignments received from: Medical Director and Deputy Medical Director
• Positions supervised: Physician, Physician Assistant, Nurse Practitioner

• Manages and directs all clinical services, primarily responsible for quality of care, clinical regulatory compliance, and supervision of all clinical caregivers.
• Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance in partnership with the relevant operational leader.
• Accountable for financial, operational, and clinical goal attainment with operational partner.

This role has a 50% administrative requirement and a 50% clinical requirement.

• MD Degree or equivalent from an accredited College of Medicine.
• Completion of Medical Residency with Board Certification or eligibility.

• Bachelor's Degree required for Physician Assistants
• Master's Degree required for Nurse Practitioners

• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system.
• Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders.
• Must possess recent experience in generally accepted and currently used clinical methods and techniques.

• Currently licensed as a physician, nurse practitioner, or physician assistant in the State of New York and/or Connecticut.

• Clinical skills commensurate with evidence-based care and knowledge of standard of care for all common urgent care diagnoses.
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook.
• Super-user level skills with a currently in-use electronic medical record.
• Strong experience and skills in presentation of clinical and administrative topics to audiences of clinical and non-clinical staff in both formal and informal settings.
• Data analytics.

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives.

• Direct the identification, development, and implementation of programs centered on quality and operational excellence.
• Work collaboratively to facilitate the design, development, and implementation of policies, procedures, and practices related to center operations.
• Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
• Oversee maintenance of appropriate staffing levels and center operations staff and providers for all market sites.
• Responsible for review and assessment of key performance indicators (KPIs), provide feedback to managers on operational performance, and make recommendations on improvements as needed.
• Enhance market operations by supporting all cross-market initiatives and developing best practices to ensure timelines are met.
• Collaborate with other markets to collect information, share best practices, develop training plans, and capture data to track and monitor progress.
• Responsible for managing market-wide initiatives, including project management and outcome assessment.
• Develop, implement, and periodically review clinical policies and procedures of the organization, as well as performance standards for providers.
• Respond to needs and direct clinical staff during environmental and other unforeseen emergency events.
• Accountable for facilitating the achievement of organizational targets for center EBITDA, staff, NPS, DTD time, and other KPIs including clinical quality metrics.

• Develop relationships with local providers and service agencies to improve bi-directional patient flow.
• Use these relationships to build new programs supporting outside entities and driving new business to the Northwell-GoHealth network.
• Collaborate with the Medical Director, Deputy Medical Director, operational leader partner, and Northwell-GoHealth leadership to address site-specific issues.
• Partner with the GoHealth Chief Medical Officer on national and local strategic initiatives.

• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period.
• Respond to volume surges and unforeseen circumstances to preserve the patient experience.
• Oversee Clinical Quality and Performance Improvement programming, adherence to system standards, financial performance, SOP implementation, and technology adoption.
• Perform chart audits for clinical KPI monitoring at the center, organizational, and individual level.
• Participate in formal and ad hoc groups within GoHealth and the network Healthcare Partner as needed.

• Assist in recruitment, provider qualification and training, maintenance of competencies, proficiency testing, and regulatory compliance.
• Evaluate and remediate provider professional conduct and clinical performance in collaboration with GoHealth HR and JV health system partner policies.

• Mentor new and existing employees in EMR functionality, equipment use, clinical care, and organizational imperatives.

All other duties as assigned.

This job description is not inclusive of all the duties of the position. Management reserves the right to revise this position description at any time.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy‑related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.