Entry Level Inmate Call Monitoring Jobs (NOW HIRING)

Department Information If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer: Distinctive career advancement opportunities throughout the state system; Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined; Contribution Plan plus 401K and 457 plans. Member Contribution Rates. Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits; Medical and dental health plans; Short and long term disability coverage; Paid life insurance; 11 paid holidays per year plus vacation and sick leave; Wellness program, tuition reimbursement, training opportunities and more; Visit State of Colorado Employee Benefits.

for more information. This position is compensated on a bi-weekly pay cycle. Who May Apply: A residency waiver has been granted for this announcement.

Applications will be considered from residents and non-residents of Colorado. Job Location: Buena Vista Correctional Facility, Buena Vista, Colorado. We are pleased to share that the CDOC has collaborated with Fading West Development LLC(FWD) to assist our employees with housing in the Buena Vista Area.

They are located in the Farm neighborhood near shopping, restaurants, a fitness center and work.*CDOC cannot guarantee housing, and does not operate the housing. Description of Job The position provides classroom and individualized instruction in Career and Technical Education in Construction to assist offenders in obtaining entry level marketable job skills and college course completions utilizing approved curriculum. Job Duties Include: Teach and mentor inmate students individually or in large and small group classrooms promoting occupational, academic and transitional performance skills; Determine educational needs of inmate students to develop short and long term goals; Plan course content and develop methods of instruction; Develop and implement competency-based teaching aids such as instructional software, multimedia visual aids, or study materials; Lecture on theories, concepts and terminology of customer service; Select and administer appropriate performance assessments to inmate students in order to measure progress, course completion requirements, and to evaluate training/testing effectiveness; Ensure security, safety, supervision and monitoring of inmate students in the proper use, storage and inventory of equipment tools, keys and hazardous materials in accordance with CDOC regulations; Prepare reports and maintain records such as student grades, attendance rosters, and training activity details; Observe and evaluate inmate students' work to determine progress, provide feedback, and make suggestions for improvement; Document inmate achievements, competencies and contact hours towards completion of certificate requirements; Provide oversight and coordination of Computer Based Testing lab and record security to include test proctoring of all computer based testing; Justify accuracy and usage of budget requests; Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrates relevant information into training programs; Commitment to teamwork and collaboration with fellow teachers in a cooperative effort to promote mutual and continued guidance and improvements; Actively contribute to the *safety and security of the facility through effective inmate management and promoting conflict resolution and solutions; Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity; Maintain Colorado Community College credential; Other duties as assigned

*Safety & Security - This position maintains safety and security by training inmates, and will be required to work security posts, perform inmate counts, shakedowns, searches, escorts, movement control, and inmate access to classrooms. Through conscientious observation and adherence to agency Administrative Regulations and the Code of Penal Discipline, the position promotes a safe and secure work environment. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for.

This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with an Associate's Degree in business, customer service or a related field ---AND--- the applicant must have completed 4,000 hours of *verifiable occupational experience in a construction industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS). There is no substitution for the completed 4,000 hours as referenced above. *Verifiable occupational experience includes occupations in the service industry to include, but not limited to: positions where the individual interfaces directly with clients/customers to provide services, resolve problems, connect people, and support positive experiences with a business.

Examples include, but are not limited to: retail, front desk service, hospitality/host service, servers, banking, phone support, counseling, and/or advising. Experience MUST be described in detail on your application to receive credit. --OR-- SUBSTITUTION #1: In lieu of an Associate's Degree in a business/customer service industry or related field of study, applicant must possess a current State of Colorado, national, industry, military, or union license/certification as appropriate for a construction industry skill or related trade area ---AND--- the applicant must have completed 4,000 hours verifiable occupational experience in a business/customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 4,000 hours as referenced above. Experience MUST be described in detail on your application to receive credit. --OR-- SUBSTITUTION #2: Graduation from an accredited college or university with a Bachelor's Degree in a business or customer service industry or related field of study ---AND--- the applicant must have completed 2,000 hours of verifiable occupational experience in a construction industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 2,000 hours as referenced above. Experience MUST be described in detail on your application to receive credit. Employment history is calculated on a full-time basis (40 hours per week).

Part-time employment is calculated on a prorated basis to determine qualifications. Please be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Conditions of employment after meeting the minimum qualifications: Must possess or obtain a CCCS post-secondary credential in the customer service field in compliance with the Colorado Community College System (CCCS) within six (6) months of date of hire.

Must obtain a Colorado Community College Professional Teacher Credential within three (3) years of date of hire. Must maintain a Colorado Community College Initial/Professional Teacher Credential through the duration of employment. A copy of your college transcripts MUST be attached to this application in order to receive college course work credit.

Transcripts must include your name, name of the institution, degree, date conferred, and be in pdf or jpg format. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service

Out of State Applicants Minimum Qualifications: If hired, you will be required to complete the necessary steps to obtain your Career and Technical Education credential through the Prison Programs office for the Colorado Department of Corrections. This will require that you be able to provide evidence of degrees through transcript, copies of industry certification, and relevant work experience documentation. REQUIRED COMPETENCIES: Significant knowledge of effective teaching strategies, methods and techniques; Exceptional interpersonal/customer service skills; Effective conflict resolution skills; Strong self motivation skills; Highly effective organizing, planning and prioritizing skills; Strong written and oral communications skills; Proficiency in office technologies especially Microsoft Office Suite; Precise attention to details Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

PREFERRED QUALIFICATIONS: Bachelor's Degree in a Business or a Customer Service related field; CCCS Credential in Business; Experience teaching or training adults; Experience teaching or training Customer Service; Experience teaching or training in a correctional environment; Experience with test proctoring. ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL REQUIREMENTS WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS. IMPORTANT INFORMATION The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's).

Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration. Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above.

Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants. Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher.

Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions. Please note that while this change in role may constitute a change in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual's current compensation level. Any changes to compensation will be determined separately and communicated accordingly.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application. If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service

This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process. Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.

In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process. Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it. **You are encouraged to print a copy of this announcement for your records** Conditions of Employment: All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position.

Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC's consideration of application for employment. Must be 21 years of age Possess a valid driver's license. Drivers must maintain a valid, non-restricted Color...