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Remote Inmate Call Monitoring Jobs (NOW HIRING)

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Conduct side by side coaching and call monitoring to ensure compliance with company selling ... leading a remote team * We will consider all qualified candidates for employment in a manner ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

Conduct side by side coaching and call monitoring to ensure compliance with company selling ... leading a remote team * We will consider all qualified candidates for employment in a manner ...

Xterra Health

Quality Assurance Specialist

Dallas, TX · Remote

$55K/yr

QUALITY ASSURANCE SPECIALIST Veteran Care Center | Remote | Full-Time, Exempt (Salaried) POSITION ... KEY RESPONSIBILITIES Call Monitoring & Quality Assurance - Monitor and evaluate inbound and ...

New

RemX

Be Seen First

Remote Call Center Supervisor $23/hr Seasonal

Olive Branch, MS · Remote

$23/hr

Lead, coach, and support remote call center agents to ensure high‐quality service delivery. * Act ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

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Remote Inmate Call Monitoring information

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

More about Remote Inmate Call Monitoring jobs

What cities are hiring for Remote Inmate Call Monitoring jobs?

Cities with the most Remote Inmate Call Monitoring job openings:

What are the most commonly searched types of Inmate Call Monitoring jobs?

The most popular types of Inmate Call Monitoring jobs are:

What states have the most Remote Inmate Call Monitoring jobs?

States with the most job openings for Remote Inmate Call Monitoring jobs include:

What job categories do people searching Remote Inmate Call Monitoring jobs look for?

The top searched job categories for Remote Inmate Call Monitoring jobs are:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Remote OCCC Sales Supervisor

Orkin LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Orkin rating

6.9

Company rating: 6.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

17th of 35 rated pest control companies

Job description

Overview
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
  • Must be available to attend training Mon - Fri from 9am - 6pm EST
  • Must reside in the continental US

You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will... Finish
  • Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
  • Conduct regular team meetings to improve skills, share best practices and deliver key communications.
  • Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
  • Work directly with other supervisors to ensure reliability and teamwork for the department.
  • Exercise consistent independent judgment and discretion in matters of significance.
  • Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
  • Support the continued growth of the Sales department through continuous process improvement initiatives
  • Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
  • Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

We Offer...
  • A Competitive Compensation package with bonus potential
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick time
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Inclusive training programs as the industry leader

Why Orkin?
  • Founded in 1901, Orkin Pest Control is a global residential and business service provider
  • Consecutive years of improved earnings with over 2 million customers
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
  • Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management

Are you ready to be an Orkin Pro?
Qualifications
What's required
  • High School/GED
  • 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
  • 2-4 years of experience leading a remote team
  • We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work from home requirements
  • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
  • A workspace with adequate furnishings (e.g., a desk and chair) and lighting
  • Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

What you'll need
  • Excellent interpersonal and communication skills
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Proficient in Microsoft Office
  • Comfortable working in a high-volume role
  • Basic computer skills in various software and web-based applications
  • We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What Orkin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Orkin

Sourced by ZipRecruiter

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management Industry is growing - and is a recession resistant line of business.

Industry

Personal services and civil engineering construction

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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