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Remote Inmate Call Monitoring Jobs in Phoenix, AZ

Liveops

Remote Customer Service Representative

Mesa, AZ · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

VortexWorks

Remote Customer Service Representative

Peoria, AZ · Remote

$15.75 - $21.50/hr

Clear English communication (bilingual preferred, additional pay) * 2-monitor setup, minimum 1080p ... call-center, or sales experience * Previous remote or performance-based work experience * Tech ...

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How much do remote inmate call monitoring jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote inmate call monitoring in Phoenix, AZ is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Phoenix, AZ? The most popular types of Inmate Call Monitoring jobs in Phoenix, AZ are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Phoenix, AZ? For Remote Inmate Call Monitoring jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Phoenix, AZ look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Phoenix, AZ are:
Remote Inmate Call Monitoring jobs near you
Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

Solari

Tempe, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Must live in the state of Arizona.

The Job/What You'll Do:

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice
Work Schedules:

Wed-Sat 1130-2200

Responsibilities:

  • Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
  • Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
  • Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
  • Monitor and evaluate clinical and crisis key performance indicators.
  • Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
  • Provide coaching and oversight to team leads for effective management of call center operations.
  • Training of all new team leads, crisis agents, and peer support specialists.
  • Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
  • Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
  • Rotating clinical on-call responsibilities
  • Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
  • Other tasks as assigned.

Knowledge, Skills, Abilities:

  • Critical thinking skills and effective decision-making within the context of the organization's culture;
  • Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
  • Results in task accomplishment;
  • Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
  • Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
  • Maintains effectiveness when experiencing major changes in work tasks or environment;
  • Adjusts effectively to new processes;
  • Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
  • Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience:

  • Master's Degree,
  • Current AZ Behavioral Health License (LPC, LAC, LMSW, LMFT, LIAC, LAAC) OR
    • An out-of-state Behavioral Health License, with the ability to receive AZ BH Board Endorsement
  • 5+ years of related behavioral health industry experience,
  • 2+ years of crisis intervention experience,
  • 1+ year of supervisor experience,

*AZ BH Board endorsement fee is eligible for reimbursement.

Work Location: Remote.

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.