ZipRecruiter

Log In

2

Remote Inmate Call Monitoring Jobs in Phoenix, AZ

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...

RemX

Be Seen First

Remote Call Center Supervisor (Experience Required)

Phoenix, AZ · Remote

$31/hr

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

New

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a ... Ability to multi-task and use dual monitors. * Great work attitude and willingness to help others.

Liveops

Remote Customer Service Representative

Mesa, AZ · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

next page

Showing results 1-20

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Phoenix, AZ

Remote Inmate Call Monitoring information

See Phoenix, AZ salary details

$8

$15

$20

How much do remote inmate call monitoring jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote inmate call monitoring in Phoenix, AZ is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Phoenix, AZ? The most popular types of Inmate Call Monitoring jobs in Phoenix, AZ are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Phoenix, AZ? For Remote Inmate Call Monitoring jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Phoenix, AZ look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Inmate Call Monitoring jobs? Cities near Phoenix, AZ with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Phoenix, AZ as of July 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,072 per year, or $15.9 per hour.

Senior Manager - Enterprise Sales

Goosehead

Tempe, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.

Job Summary

The Senior Sales Manager will hold a pivotal role in the strategic planning, execution, and oversight of our new Tempe office. This individual will apply a combination of strategic vision and operational expertise to ensure the successful establishment, staffing, and ongoing management of the office. The successful candidate will be charged with driving sales growth, managing performance metrics, and developing a cohesive team of managers and sales professionals. We seek a seasoned operator with deep experience in the insurance industry, demonstrated leadership capabilities, and a strong track record of effectively managing both remote and onsite teams.

Principal Duties and Responsibilities

  • Business Operations: Act as a business operator, leveraging your deep understanding of what it takes to successfully open and run a new office. Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Team Leadership: Build, develop, and lead a team of sales managers, sales coaches, and trainers. Foster a strong leadership culture and ensure alignment with corporate goals.
  • Sales Management: Utilize your background to drive sales performance. Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets.
  • Remote Team Management: Effectively manage and motivate remote teams, ensuring consistent communication, performance tracking, and support.
  • Relationship Building: Cultivate and maintain strong relationships with corporate partners, ensuring seamless collaboration and alignment on strategic objectives.
  • Performance Monitoring: Implement and oversee performance management processes, including call monitoring and reinforcement, to ensure continuous improvement and success.

Skills and Qualifications:

  • Operational Expertise: Proven track record in managing the implementation and operation of new business offices.
  • Leadership Experience: Strong leadership background with experience managing teams of managers, sales coaches, and trainers.
  • Remote Management Skills: Demonstrated ability to manage and motivate remote teams, with a focus on achieving sales targets and maintaining high performance.
  • Performance-Driven: Expertise in performance management, including call monitoring, coaching, and feedback.
  • Relationship Management: Ability to build and nurture relationships with corporate stakeholders and team members.

Experience and Education

  • Bachelor's Degree in Business Administration, Management, or a related field
  • Relevant certifications in insurance, sales management, or leadership are a plus.

Benefits Summary

  • High quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan
  • Employee Stock Purchase Plan
  • Paid holidays, vacation, and sick leave
  • Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Apply