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Remote Inmate Call Monitoring Jobs in Phoenix, AZ

CopilotIQ

New Member Specialist

Phoenix, AZ · Remote

$16.50 - $20.50/hr

The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and ... Experience in healthcare, health plans, chronic care, remote patient monitoring, or member ...

Insurance Supermarket Inc.

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Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Urgent

Insurance Supermarket Inc.

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Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Urgent

Insurance Supermarket Inc.

Be Seen First

Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Urgent

Philadelphia Insurance Companies

Sales Trainer

Phoenix, AZ · On-site +1

$85K/yr

... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...

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Remote Inmate Call Monitoring information

See Phoenix, AZ salary details

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote inmate call monitoring in Phoenix, AZ is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.16 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Phoenix, AZ?

The most popular types of Inmate Call Monitoring jobs in Phoenix, AZ are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Phoenix, AZ?

For Remote Inmate Call Monitoring jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Phoenix, AZ look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Inmate Call Monitoring jobs?

Cities near Phoenix, AZ with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Phoenix, AZ as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,072 per year, or $15.9 per hour.

Arizona Remote Customer Experience Representative

Nexa

San Tan Valley, AZ • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Full-Time Work from Home Customer Experience Representative
Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])
Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital 24/7 communication hub for diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.
This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!
Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.
Key Responsibilities:
  • Handle inbound inquiries for a wide variety of clients with professionalism and care.
  • Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
  • Maintain an empathetic, polite, and articulate demeanor on every call.
  • Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.

Technical and Workstation Requirements
Because this is a fast-paced remote position, your home office must meet the following requirements:
  • PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
  • A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
  • A professional-grade wired headset with a built-in microphone.
  • A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
  • Minimum typing speed of 30WPM

You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Nexa will supply company-issued hardware.
Schedule and Availability:
  • Full-Time, 10-hr shifts (4 days on, 3 days off)
  • Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits
We value our team and offer a competitive support package to protect your health and future:
  • Starting pay: $16/hour
  • Medical, Dental, and Vision Insurance, 401k with company matching, ESOP (Employee Stock Ownership Plan), Paid Time Off Benefits

Are you the right fit?
If you are detail-oriented, tech-savvy, and take pride in delivering top-tier customer experiences under pressure, apply today!
Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply