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Remote Chat Support Agent Jobs in Phoenix, AZ (NOW HIRING)

YO AI Labs

Travel Agent - Remote

Phoenix, AZ · Remote

$30 - $50/hr

Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an experienced Travel Agent to support travel-related projects by providing expert guidance on travel planning, customer ...

TransPerfect

Customer Service Representative

Tempe, AZ · Remote

$15.25 - $20.75/hr

... video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry ...

TransPerfect

Customer Service Representative

Tempe, AZ · Remote

$15.25 - $20.75/hr

... video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry ...

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How much do remote chat support agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat support agent in Phoenix, AZ is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.73 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

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Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Phoenix, AZ as of August 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution, with an average salary of $39,383 per year, or $18.9 per hour.

Remote Chat & Text Therapist EMPACT

La Frontera Center Inc.

Tempe, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

 

What you’ll do: 

The Therapist for the LGBTQIA Call Center will support callers who call our suicide hotline by providing crisis phone interventions. Additionally, you will use your experience to recommend appropriate referrals for available services. Must be an Arizona resident.

Essential Responsibilities:

  • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
  • Effectively assess clinical situations and needs of all callers.
  • Provide safe and effective clinical interventions to all callers.
  • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information promptly.
  • Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
  • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
  • Will be required to work beyond his/her shift with no warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
  • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
  • Assist the hotline clinical coordinator in training new staff.
  • Before using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
  • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

What you’ll provide: 

  • Excellent oral and written communication skills.
  • Clear and effective communication.
  • Strong customer service.
  • Strong problem-solving and analytical skills.
  • Ability to document detailed information.
  • Ability to multitask.
  • Demonstrated ability to remain calm in crises, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
  • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
  • Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners 

Education and Experience:  

  •  Bachelor's Degree in Counseling, Social Work, or related field required.
  • Minimum of 3 years of experience in the behavioral health field.
  • Crisis Experience preferred.
  • Supervisory experience preferred.
  • Program Development preferred.

What you’ll experience: 

  • The typical work environment will be remote
  • Employees must be able to lift up to 25 pounds at times.

What you’ll receive: 

(Full-time employees)  

  • Generous PTO
  • 10 paid holidays per year 
  • Medical plans (4 choices) 
  • Dental plans (2 choices) 
  • Vision plans (2 choices) 
  • 403(b) retirement plan 
  • Retirement Allowance 
  • Company-paid Life/AD&D and Long Term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement 
  • Elder Care Assistance 

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