Remote Reservation Agent Jobs in Phoenix, AZ (NOW HIRING)

Under the general direction of the Racing Enforcement Manager, the Racing Special Agent is responsible for conducting independent field investigations and enforcing all applicable state statutes, federal racing regulations, and rules established by the State of Arizona. This position also assists in developing unit policies, performing administrative duties as assigned, and providing testimony when required. The agent may also act in a supervisory capacity in the absence of a higher-level supervisor.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Conducts independent criminal, civil, and/or administrative investigations to detect or verify suspected violations or provisions of Federal, State, and/or local laws, rules, or regulations pertaining to Racing.
Cooperates with and secures the assistance of Federal, State, and local law enforcement agencies, when necessary.
Maintains accurate master investigation case files and obtains/verifies evidence to support administrative action and/or prosecution.
Locates and interviews witnesses and persons suspected of violations and provides documentation with exhibits in chronological order and maintain daily/monthly and annual stats pertaining to horse racing investigations.
Conducts Physical Searches, Fingerprinting, Human drug/alcohol testing, proper handling of evidence.
Investigates matters relating to the proper conduct of racing and pari-mutuel wagering to include barring undesirables from racing, undercover investigations, fingerprinting persons to be licensed by the Department and reviewing license applications.
Performs complex regulatory investigations of various entities and individuals applying for State Racing Licensure; Conducts background investigations that may include examination of DPS and FBI criminal history record information, open source research, and information from partnering law enforcement agencies and using third party background database's.
Leads field investigations, operations, or projects; participate in multi-agency investigations or assignments; and/or develop and interpret programs or policies which specifically require investigatory or law enforcement expertise.
Acts as a temporary Special Agent in other areas of the Department (Certification, Investigations & Inspections, Machine Compliance, Event Wagering/Fantasy Sports, Intelligence) during non-racing season, as assigned
This may include working in an undercover capacity, participating in the execution of search/arrest warrants, conducting background checks, or investigating actual or suspected violations of the Tribal-State gaming compact, depending on assignment.

Knowledge of:
Department structure and Chain of command
Investigation techniques and procedures including interviewing, interrogation tactics, and securing and preserving evidence.
Open source research regarding background investigations.
Assessment/ evaluation of potential public safety issues in public places/facilities.
General criminal law.
Confidentiality and tactfulness
Arizona racing commission rules and regulations and the applicable Arizona revised statutes governing horse racing.
Skills in:
Time management and organization.
Desktop research/examination of applications, public records and other documentation.
Writing detailed investigative reports to support investigative findings and conclusions.
Experience with investigations, interviewing and interrogations concepts and practices.
Policy and Procedure development and review.
Positive and effective communication.
Ability to:
Work weekends dependent on race day schedule at any given racetrack within the State.
Be flexible in an ever-changing environment, to gather facts, organize and comprehend information.
Demonstrate open communication with necessary permittee employees, licensees, Department staff and management.
Have basic typing skills and better than average written and verbal communication skills.

None

Must have minimum five years' experience in law enforcement or in conducting or supervising investigations in some aspect of law enforcement; AZ POST certified in good standing *Applicants must be a certified Arizona peace officer in good standing or be eligible to obtain Arizona peace officer certification via the AZPOST waiver process within 6 months of hire date AZPOST Waiver Process.
Arizona Driver's License; Per ARS 5-106
Experience in positive Horsemanship, and a clear understanding of common terminology, horse to human communications and behaviors.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

The Arizona Department of Gaming offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Human Resources at humanresources@azgaming.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Linn Carrasco (623) 955-9061 or emailing lcarrasco@azgaming.gov.
Requests should be made as early as possible to allow time to arrange the accommodation