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Remote Call Center Agent Jobs in Phoenix, AZ (NOW HIRING)

NYTP

CSR Call Center Agent

Mesa, AZ · Remote

$15 - $16/hr

Job Title: CSR Call Center Agent (59555-1) Location ... REMOTE - Require Local to Mesa, AZ MAX RATE: $15 - 16/hr on W2 Client: disclose later Experience ...

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ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click ...

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Reqroute, Inc

Be Seen First

Customer Service Representative

Mesa, AZ · Remote

$17.50/hr

Call Center Agent (Customer Service Representative) Location: Remote - Candidates must be local to Mesa, Arizona Employment Type: Contract / W2 Maximum Pay Rate: $17.50/hour on W2 Important Work ...

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How much do remote call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote call center agent in Phoenix, AZ is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Phoenix, AZ as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,694 per year, or $17.2 per hour.

CSR Call Center Agent

NYTP

Mesa, AZ • Remote

$15 - $16/hr

Contractor

Posted 3 days ago

New

Job description

Job Title: CSR Call Center Agent (59555-1)
Location: REMOTE - Require Local to Mesa, AZ
MAX RATE: $15 - 16/hr on W2
Client: disclose later
Experience: 2+ Years
JD:
Answer incoming calls from shareholders, brokers and institutional clients for the various clients that CPU supports. Provide superior customer service to all clientele (both internal and external). A job holder in this position will also be responsible to perform necessary research regarding account problems and make outbound calls as necessary. The ability to meet individual caller needs while contributing to overall service standards is critical.
Job Duties:
Adhere to daily schedule by being available to take inbound calls as scheduled
Answer inbound calls from shareholders and prospective shareholders
Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism
Ensure account verification procedures are followed.
Adhere to CPU call handling requirements while interacting with customers.
Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.
Listen actively and probe to determine client needs
Actively resolve client issues
Maintain shareholder accounts on the appropriate systems
Escalate issues when necessary
Keep management team informed of client feedback
Make outbound follow-up calls to shareholders in response to issues which cannot be resolved point-of-call.
Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests
Remain up to date regarding Stock Transfer products, services and systems
Maintain working knowledge of client products that CPU supports
Maintain working knowledge of CPU policies and procedures
Complete extensive ongoing training to maintain competency in financial markets and instruments.
MUST HAVE SKILLS:
Strong Verbal and Written English
Very good keyboard skills - Formal Training in Typing would be an added advantage.
Conversant using MS Office - PowerPoint, Excel and MS Word.
Strong problem solving and analytical skills
Customer Centric.
Ability to work accurately under pressure.
Good Team Player.
Strong Sense of Urgency.
Additional Information:
Bachelor's degree or equivalent experience
1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry