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Remote Inmate Call Monitoring Jobs (NOW HIRING)

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

Call center hours of operation are Monday-Sunday 7AM - 7PM CST, actual shift will be determined ... Monitor performance results including appointments, calls, handle time, and productivity using ...

CVS Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

Call center hours of operation are Monday-Sunday 7AM - 7PM CST, actual shift will be determined ... Monitor performance results including appointments, calls, handle time, and productivity using ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

Monitor performance results including appointments, calls, handle time, and productivity using ... Previous outbound call center or high volume experience working in a metrics driven environment ...

CVS Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

Call center hours of operation are Monday-Sunday 7AM - 7PM CST, actual shift will be determined ... Monitor performance results including appointments, calls, handle time, and productivity using ...

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How much do remote inmate call monitoring jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
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Remote Inmate Call Monitoring jobs near you
Cantonese Video Remote Interpreter

Cantonese Video Remote Interpreter

AMN Healthcare Language Services

Remote

$19 - $22/hr

Part-time

Vision, Retirement, PTO

Re-posted 26 days ago

Job description

AMN Language Services Video Audio Remote Interpreter
Summary: The Video Audio Remote Interpreter will cover a wide – range of shifts to serve our limited English proficient (LEP) community and the practitioners that serve them in a variety of medical, legal and community interpreting settings via video.
AMN Healthcare Language Services is a technology-driven company that is changing the way patients and medical professionals connect across all areas of health care. At AMN Language Services, our opportunity to strengthen the connection between technology and human interaction is what inspires us. AMN Language Services built its foundation in the language services industry by innovating various remote interpretation services that include onsite, video and audio interpreters. AMN Language Services has leveraged its existing technology into a telehealth division aimed at improving patient care while reducing hospital costs. Led by a team of dedicated individuals with decades of experience in the health care and technology markets, AMN Language Services is committed to enabling visual communications and vital conversations.
Video Interpreter Responsibilities:
  • Provide effective video remote interpreting service for consumers. While this position is primarily video interpreting, there may be occasional audio calls.
  • Adhere to all policies and procedures as outlined by AMN Language Services
  • Always exhibit professional behavior including regular attendance, punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
  • Demonstrate the ability to adapt quickly to new and changing technologies.
  • Complete video and platform training and pass the internal readiness check before taking live calls.
  • Participate in ongoing quality assurance and call monitoring programs.
Required Qualifications:
  • Fluent and have strong verbal communication skills in both the source and target language
  • Successful completion of a medical language proficiency assessment focused on interpreter protocols and knowledge of medical terminology.
  • Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to legal/medical care.
Preferred Qualifications:
  • 2-5 years of professional US based medical interpreting experience
  • National interpreting certification CCHI or CMI
  • Degree or certifications in interpreting practices.
  • Accredited Medical Interpreting Training course (i.e.: ALTA, MITS, Bridging the Gap, MiTio, Cross-Cultural training, 40-hour accredited medical courses).
  • Extensive knowledge of code of ethics and standards of practice (IMIA, NBCMI, and NCIHC).
  • Familiarity with the medical profession and its privacy laws (HIPAA) as well as other state and federals laws applied to medical interpreting.
Home Office Requirements:
  • Private Room with full length (floor to ceiling) walls
  • Door that can be closed and locked for privacy.
  • Hardwired high speed Internet connection
  • This job cannot be performed from a public setting, travel trailer, or any space other than the employee’s company-approved private office
Physical Requirements:
  • Ability to sit for extended durations (up to 8 hours)
  • Ability to use an on-ear headset (both ears) for duration of work shift
  • Ability to use a web camera to interact with patients and providers in medical scenarios.
  • Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Occasional lifting and/or moving up to 25 pounds
  • Required to walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; stoop; talk and hear
Benefits
  • PTO
  • 401K with Company Matching
  • Company equipment provided.
  • Bimonthly paychecks via direct deposit.
  • Support available 24/7 via our Client Success Team (CST).
Work Eligibility: Must be eligible to work in the USA.
Job Type: Part-time (Fixed Schedule between 20 – 28hrs per week)
Pay Scale: $19.00 - $22.00*
*Rate is subjective based on experience, training, education and location. There are some situations where the rate could be outside the notated range.
This job description is intended to provide information essential to understanding the scope of the position, and it is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
AMN Healthcare Language Services is an Equal Opportunity/Affirmative Action employer.

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