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Pharmaceutical Call Center Jobs (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our ... Outbound calls to different medical facilities, pharmacies and other related locations to determine ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

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Pharmaceutical Call Center information

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How much do pharmaceutical call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for pharmaceutical call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a pharmaceutical call center?

A Pharmaceutical Call Center job involves handling inbound and outbound calls related to medications, prescriptions, insurance claims, and patient inquiries. Representatives assist healthcare providers, pharmacies, and patients by providing drug information, resolving issues, and ensuring compliance with regulatory guidelines. Strong communication skills, attention to detail, and knowledge of pharmaceutical terminology are essential.

What are the key skills and qualifications needed to thrive in the pharmaceutical call center position?

To thrive in a Pharmaceutical Call Center, you need strong communication skills, attention to detail, and a solid understanding of pharmaceutical terminology, often complemented by a high school diploma or higher education in healthcare. Familiarity with CRM systems, call center platforms, and knowledge of HIPAA compliance are typically required. Excellent problem-solving abilities, active listening, and patience are valuable soft skills in this environment. These competencies ensure accurate information delivery, regulatory adherence, and positive interactions with patients or healthcare providers.

What does a typical day look like for someone working in a pharmaceutical call center?

A typical day in a Pharmaceutical Call Center involves handling inbound and outbound calls to assist patients, healthcare providers, or pharmacists with prescription information, medication inquiries, and order processing. You may also be responsible for documenting call details, escalating complex cases, and following up on unresolved issues. Team members often collaborate with pharmacists, insurance specialists, and other support staff to ensure accurate information and timely service. The role requires balancing efficiency with empathy to meet the needs of callers while adhering to regulatory and privacy guidelines.

More about Pharmaceutical Call Center jobs
What cities are hiring for Pharmaceutical Call Center jobs? Cities with the most Pharmaceutical Call Center job openings:
What are the most commonly searched types of Pharmaceutical Call Center jobs? The most popular types of Pharmaceutical Call Center jobs are:
What states have the most Pharmaceutical Call Center jobs? States with the most job openings for Pharmaceutical Call Center jobs include:
What job categories do people searching Pharmaceutical Call Center jobs look for? The top searched job categories for Pharmaceutical Call Center jobs are:
Pharmaceutical Call Center jobs near you
Infographic showing various Pharmaceutical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Pharmaceutical Call Center Supervisor

North South Consulting Group

Elizabethtown, KY • On-site

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Call Center Supervisor to lead a team supporting healthcare professionals and patients through a healthcare affordability program. This role provides day-to-day leadership, coaching, performance management, and operational oversight while ensuring exceptional customer service and compliance with program and regulatory requirements. 

Primary Responsibilities 

  • Lead and develop a team of call center representatives through coaching, mentorship, and performance feedback. 

  • Monitor customer interactions to ensure quality, compliance, and exceptional customer service. 

  • Conduct employee evaluations, coaching sessions, and performance improvement plans. 

  • Serve as the team's subject matter expert and assist with escalated customer inquiries. 

  • Review and approve employee timecards and paid time off requests. 

  • Monitor productivity, attendance, and quality metrics to drive continuous improvement. 

  • Support onboarding, training, and ongoing employee development. 

  • Prepare and analyze performance reports, quality metrics, and staffing trends to support operational goals. 

  • Perform other leadership and operational responsibilities as assigned. 
     

Shift: 9:00 AM to 5:30 PM, Monday through Friday 
Required Qualifications 

  • High School Diploma or equivalent. 

  • Minimum of two years of call center experience, including at least one year in a supervisory, team lead, or coaching role. 

  • Strong leadership, communication, organizational, and problem-solving skills. 

  • Ability to manage multiple priorities in a fast-paced environment. 

  • Proficiency with Microsoft Office and call center technology. 

Preferred: 

  • Bachelor's degree in Business, Healthcare Administration, or a related field. 

  • Healthcare call center, patient support, quality assurance, or workforce management experience. 

Internal Candidate Requirements:

  • Current employees interested in this position must: 

  • Have successfully completed their introductory/probationary period. 

  • Have no policy violations within the past 12 months. 

  • Have no corrective actions or documented performance coaching within the past 6 months. 

  • Be in good standing with the company. 

Final candidate eligibility is subject to management review and business needs. 

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