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Pharmaceutical Call Center Jobs (NOW HIRING)

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our ... Outbound calls to different medical facilities, pharmacies and other related locations to determine ...

EyeSouth Partners

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

EyeSouth Partners LLC

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

As a Call Center Representative, you will play a vital role in delivering high-quality service to ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our ... Outbound calls to different medical facilities, pharmacies and other related locations to determine ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our ... Outbound calls to different medical facilities, pharmacies and other related locations to determine ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

Equitas Health

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

Call Center Agent Established in 1984, Equitas Health is a regional not-for-profit community-based ... Experience in the healthcare, pharmaceutical or healthcare related industry preferred. * Experience ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... pharmacists (internal and external) and any other inquiry calls directed to the agency including ...

RemX

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Call Center Representative (Remote) $16/hr. NEVADA

Las Vegas, NV · Remote

$16/hr

Join us as a Remote Call Center Representatives and make a real impact every day!" Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join ...

Express Employment Professionals

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Customer Service Call Center Representative

Franklin, TN · On-site

$20/hr

Coordinate and communicate with specialty pharmacies, healthcare providers, and insurance companies ... Minimum of 1 year of call center experience required. * High School Diploma or GED required.

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Pharmaceutical Call Center information

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How much do pharmaceutical call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for pharmaceutical call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a pharmaceutical call center?

A Pharmaceutical Call Center job involves handling inbound and outbound calls related to medications, prescriptions, insurance claims, and patient inquiries. Representatives assist healthcare providers, pharmacies, and patients by providing drug information, resolving issues, and ensuring compliance with regulatory guidelines. Strong communication skills, attention to detail, and knowledge of pharmaceutical terminology are essential.

What does a typical day look like for someone working in a pharmaceutical call center?

A typical day in a Pharmaceutical Call Center involves handling inbound and outbound calls to assist patients, healthcare providers, or pharmacists with prescription information, medication inquiries, and order processing. You may also be responsible for documenting call details, escalating complex cases, and following up on unresolved issues. Team members often collaborate with pharmacists, insurance specialists, and other support staff to ensure accurate information and timely service. The role requires balancing efficiency with empathy to meet the needs of callers while adhering to regulatory and privacy guidelines.

What are the key skills and qualifications needed to thrive in the pharmaceutical call center position?

To thrive in a Pharmaceutical Call Center, you need strong communication skills, attention to detail, and a solid understanding of pharmaceutical terminology, often complemented by a high school diploma or higher education in healthcare. Familiarity with CRM systems, call center platforms, and knowledge of HIPAA compliance are typically required. Excellent problem-solving abilities, active listening, and patience are valuable soft skills in this environment. These competencies ensure accurate information delivery, regulatory adherence, and positive interactions with patients or healthcare providers.

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Pharmaceutical Call Center jobs near you
Infographic showing various Pharmaceutical Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Pharmacy Help Desk Call Center Representative

Guaynabo, PR • On-site

Pharmpix
11 - 50 employees
Learn more about Pharmpixexternal

$13 - $16.50/hr

Full-time

Posted 19 days ago

Job description

POSITION SUMMARY


The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.


ESSENTIALS ROLES AND RESPONSIBILITIES

  1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
  2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
  3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
  4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
  5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
  6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
  7. Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
  8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
  9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
  10. Identify system issues and route to the corresponding internal department.
  11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
  12. Support all Quality Management Program initiatives.
  13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.


TRAINING & EDUCATION

  • Pharmacy Technician, Technical or Associate Degree


LICENSURE / CERTIFICATION

  • Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.


PROFESSIONAL EXPERIENCE

  • 1 - 2-year customer service or call center experience and healthcare environment (Preferable).


PROFESSIONAL COMPETENCIES


Knowledge:

  • Fully Bilingual (Spanish / English written and verbal).