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Pharmaceutical Call Center Jobs (NOW HIRING)

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... pharmacists (internal and external) and any other inquiry calls directed to the agency including ...

RemX

Be Seen First

Remote | Healthcare Call Center Rep | $17/hr

Bossier City, LA · Remote

$16 - $17/hr

Join us as a Remote Call Center Representatives and make a real impact every day!" Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join ...

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Pharmaceutical Call Center information

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How much do pharmaceutical call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for pharmaceutical call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a pharmaceutical call center?

A Pharmaceutical Call Center job involves handling inbound and outbound calls related to medications, prescriptions, insurance claims, and patient inquiries. Representatives assist healthcare providers, pharmacies, and patients by providing drug information, resolving issues, and ensuring compliance with regulatory guidelines. Strong communication skills, attention to detail, and knowledge of pharmaceutical terminology are essential.

What does a typical day look like for someone working in a pharmaceutical call center?

A typical day in a Pharmaceutical Call Center involves handling inbound and outbound calls to assist patients, healthcare providers, or pharmacists with prescription information, medication inquiries, and order processing. You may also be responsible for documenting call details, escalating complex cases, and following up on unresolved issues. Team members often collaborate with pharmacists, insurance specialists, and other support staff to ensure accurate information and timely service. The role requires balancing efficiency with empathy to meet the needs of callers while adhering to regulatory and privacy guidelines.

What are the key skills and qualifications needed to thrive in the pharmaceutical call center position?

To thrive in a Pharmaceutical Call Center, you need strong communication skills, attention to detail, and a solid understanding of pharmaceutical terminology, often complemented by a high school diploma or higher education in healthcare. Familiarity with CRM systems, call center platforms, and knowledge of HIPAA compliance are typically required. Excellent problem-solving abilities, active listening, and patience are valuable soft skills in this environment. These competencies ensure accurate information delivery, regulatory adherence, and positive interactions with patients or healthcare providers.

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Pharmaceutical Call Center jobs near you
Infographic showing various Pharmaceutical Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Associate

Waikiki Health

Honolulu, HI • On-site

$20/hr

Other

Medical, Retirement

Re-posted 12 days ago

Job description

Founded in 1967, Waikiki Health is a nonprofit, Federally Qualified Health Center (FQHC) that offers a Patient-Centered Medical Home targeting our community's most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health's mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay.
Our Values

  • We are committed to providing the highest quality care and services to our island community.
  • We believe that respect is the foundation of our interpersonal relationships.
  • We maintain empathy and kindness, treating everyone as ohana.
  • We are creative and flexible in meeting community needs.
  • We will help empower others to reach their highest potential.
  • We are accountable to the community we serve and to each other.
Waikiki Health is seeking a full-time Medical Assistant
Pay rate for this role is $20.00 per hour
Schedule: M-F, 40-hour work week, some Saturdays.
Benefits
  • Health insurance (Employee only) 100% premium paid once eligible.
  • 13 Paid holidays
  • Parking included
  • 403(b) Retirement Plan Participation effective within 4 weeks of employment with matching.
Perks
  • HOLO Bus Pass benefits
  • BIKI bike rental benefits
  • Company Shirt
The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies, medical providers and staff (internal and external), pharmacists (internal and external) and any other inquiry calls directed to the agency including questions directed and transferred to human resources, marketing, development, compliance, billing and finance. The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner. The CCA helps to maintain efficient workflows as assigned by CC Manager including checking voice mail messages, returning customer calls and confirming primary care provider (PCP) designations
Duties include but are not limited to:
  • Provides superior customer service to all patients and agency customers and vendors via a multi-queue digital telephone system.
  • Uses the agency ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, confirm appointments, re-schedule no-show appointments, perform and document patient COVID-19 screenings, requests for pharmacy refills, patient portal support, patient insurance verification via outside secured database, internal messaging to providers and/or other medical support team, processing online payments, confirm patient balances due, schedule transportation services, coordinate translation services, plus whatever else is required or needed to assist the customer/patient.
  • Verifies patient demographics including but not limited to patient address, phone, email, mailing address, DOB, insurance, patient occupation, income verification for sliding fee, plus authorization for texting and/or emailing patient, among other tasks required.
  • Maintains clean, presentable, safe, sanitized and clutter-free working area, including cleanliness of common shared areas in the office kitchen and the company refrigerator.
  • Maintains and always upholds patient confidentiality.
  • Other duties as assigned include working half-day on Saturday at minimum once a month, at maximum twice per month, within the 40-hour work week schedule.
Qualifications:
  • High school graduate or equivalent mandatory.
  • One year working in a customer service-related job or call center environment preferred.
  • Familiarity with common software programs including Microsoft Word, Excel, and Outlook (i.e. Windows-based programs).
  • Some experience working with commercial phone equipment including knowledge of how to put a customer on hold, forwarding and transferring calls and voice mail retrievals.
  • Ability to quickly learn new computer systems (Athena & Digium).
  • Ability to communicate effectively with patients and customers, vendors and staff members alike.
  • Ability to calmly handle stressful in-coming calls politely, professionally and efficiently handling customer requests without raising the volume and/or tone of one's voice.

In order to be considered for the position, you must apply through ADP Workforce Now: https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=d2354195-5aa4-430f-8772-667797e2561e&sid=V2Fpa2lraWg%3D&ccId=19000101_000001&type=MP&lang=en_US
*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, MMR, Hep B (optional).
Those requiring assistance are encouraged to reach out to our organization at (808) 922-4787. Visit our website for more information: www.waikikihealth.org
Waikiki Health is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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