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Pharmaceutical Call Center Jobs (NOW HIRING)

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

... pharmaceuticals. No wonder Newsweek named CoolSys one of America's Greatest Workplaces! We ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

Waikiki Health

Call Center Associate

Honolulu, HI

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... pharmacists (internal and external) and any other inquiry calls directed to the agency including ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

... pharmaceuticals. No wonder Newsweek named CoolSys one of America's Greatest Workplaces! We ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

... pharmaceuticals. No wonder Newsweek named CoolSys one of America's Greatest Workplaces! We ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

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Pharmaceutical Call Center information

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How much do pharmaceutical call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for pharmaceutical call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Pharmaceutical Call Center job?

A Pharmaceutical Call Center job involves handling inbound and outbound calls related to medications, prescriptions, insurance claims, and patient inquiries. Representatives assist healthcare providers, pharmacies, and patients by providing drug information, resolving issues, and ensuring compliance with regulatory guidelines. Strong communication skills, attention to detail, and knowledge of pharmaceutical terminology are essential.

What is the highest paying job in pharmaceuticals?

In the pharmaceutical industry, senior roles such as pharmaceutical executives, medical directors, and research and development directors tend to be the highest paid. These positions require advanced degrees, extensive experience, and often involve strategic decision-making and leadership responsibilities.

What are the key skills and qualifications needed to thrive in the Pharmaceutical Call Center position, and why are they important?

To thrive in a Pharmaceutical Call Center, you need strong communication skills, attention to detail, and a solid understanding of pharmaceutical terminology, often complemented by a high school diploma or higher education in healthcare. Familiarity with CRM systems, call center platforms, and knowledge of HIPAA compliance are typically required. Excellent problem-solving abilities, active listening, and patience are valuable soft skills in this environment. These competencies ensure accurate information delivery, regulatory adherence, and positive interactions with patients or healthcare providers.

What does a typical day look like for someone working in a Pharmaceutical Call Center?

A typical day in a Pharmaceutical Call Center involves handling inbound and outbound calls to assist patients, healthcare providers, or pharmacists with prescription information, medication inquiries, and order processing. You may also be responsible for documenting call details, escalating complex cases, and following up on unresolved issues. Team members often collaborate with pharmacists, insurance specialists, and other support staff to ensure accurate information and timely service. The role requires balancing efficiency with empathy to meet the needs of callers while adhering to regulatory and privacy guidelines.

How do I get a job as a pharmaceutical rep?

To become a pharmaceutical representative, candidates typically need a bachelor's degree in life sciences, healthcare, or related fields. Relevant skills include strong communication, sales ability, and knowledge of medical products; some employers prefer candidates with prior sales experience or healthcare knowledge. Certification or training programs in pharmaceutical sales can also improve job prospects.

What does a pharmacy call center do?

A pharmacy call center handles customer inquiries related to prescription medications, insurance, and pharmacy services. Staff often provide medication information, process orders, and assist with refills, requiring good communication skills and knowledge of pharmacy operations.

What is the highest paying call center job?

In the pharmaceutical call center industry, roles such as senior customer service managers or specialized medical account managers tend to have the highest salaries, often exceeding $60,000 annually. These positions typically require extensive industry knowledge, certifications, and experience in healthcare or pharmaceutical sales and support.
More about Pharmaceutical Call Center jobs
What cities are hiring for Pharmaceutical Call Center jobs? Cities with the most Pharmaceutical Call Center job openings:
What are the most commonly searched types of Pharmaceutical Call Center jobs? The most popular types of Pharmaceutical Call Center jobs are:
What states have the most Pharmaceutical Call Center jobs? States with the most job openings for Pharmaceutical Call Center jobs include:
What job categories do people searching Pharmaceutical Call Center jobs look for? The top searched job categories for Pharmaceutical Call Center jobs are:
Pharmaceutical Call Center jobs near you
Infographic showing various Pharmaceutical Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 89% Full Time, 1% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

EPIC Health System LLC

Southfield, MI • On-site

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll DoBe the Voice and Advocate for Our Patients
  • Serve as the primary point of contact via phone for patients across multiple clinic locations.
  • Provide professional, empathetic, and solution-oriented support.
  • Handle high call volumes while maintaining quality and accuracy.
  • De-escalate concerns and ensure patients feel heard, valued, and supported.
Appointment Scheduling & Care Coordination
  • Schedule, reschedule, and confirm patient appointments efficiently.
  • Provide patients with clear instructions regarding visits, documentation, and next steps.
  • Coordinate communication between providers, clinics, pharmacies, and external partners.
  • Support pre- and post-visit workflows including reminders and follow-ups.
Patient Records & Documentation
  • Accurately enter and update patient information in Electronic Health Record (EHR) systems.
  • Maintain strict adherence to HIPAA and confidentiality standards.
  • Document all patient interactions clearly and thoroughly.
Remove Barriers & Improve Access
  • Identify and address barriers to care such as scheduling conflicts or access issues.
  • Guide patients to appropriate services, resources, or departments.
  • Support patients with clear explanations of services and processes.
Service Excellence & Performance
  • Deliver a high-quality patient experience on every call.
  • Meet performance metrics including call volume, response time, and patient satisfaction.
  • Collaborate with clinic and administrative teams to improve workflows and reduce delays.
  • Participate in training and continuous improvement initiatives.
What You BringRequired Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
  • Strong verbal communication skills with a professional phone presence.
  • Excellent interpersonal skills with the ability to build trust quickly.
  • Strong organizational and multitasking abilities.
  • Comfortable with technology, including EHR systems (training provided).
  • Ability to thrive in a fast-paced, team-oriented environment.
Preferred Qualifications
  • Experience in a healthcare call center or medical office setting.
  • Experience with appointment scheduling and patient coordination.
  • Familiarity with EHR systems.
  • Experience handling escalated calls or difficult situations.
Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer
  • Competitive compensation
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Short- and Long-Term Disability, Life & AD&D Insurance
  • 401(k) retirement plan
  • Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
  • Professional and personal development opportunities
  • Employee recognition and assistance programs
  • Supportive, high-performance team environment
Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.