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Full Time Inmate Call Monitoring Jobs in New York

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

Affiliated Monitoring

Monitoring Associate

NJ · On-site

$19/hr

Job Type Full-time Description Schedule: 3-day, 12-hour overnight shift, with one 6-hour shift and ... Ability to work in a fast-paced high volume call center environment * Excellent written and verbal ...

The GEO Group

CASE MANAGER

Newark, NJ · On-site

$38.62/hr

Benefits Information Full-time employees will enjoy a competitive benefits package with options for ... Monitor inmate/detainee custody, housing, job, and program assignments to ensure all cases are ...

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Full Time Inmate Call Monitoring information

What's the highest paying job a felon can get?

Full Time Inmate Call Monitoring jobs typically offer moderate pay, often ranging from minimum wage to slightly above, depending on the employer and location. Higher-paying jobs for felons generally include skilled trades, construction, or specialized certifications, but these vary based on individual circumstances and legal restrictions.

How much money is a 15-minute jail call?

Full Time Inmate Call Monitoring professionals often track call costs, which typically range from $0.10 to $0.25 per minute, making a 15-minute jail call cost approximately $1.50 to $3.75. The actual charge depends on the facility's phone service provider and call rates, which staff monitor to ensure compliance and security.

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What jobs make $1,000,000 a year?

Full Time Inmate Call Monitoring jobs typically do not pay $1,000,000 annually. Most high-earning jobs reaching that level include CEOs, investment bankers, hedge fund managers, and certain entrepreneurs, often requiring extensive experience, advanced degrees, or ownership of successful businesses. These roles usually involve leadership, financial expertise, or ownership stakes rather than monitoring or correctional work.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What job makes $10,000 a month without a degree?

Full Time Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but these usually require experience, certifications, or a strong network rather than a formal degree. Most jobs paying this much are either in management, sales, or involve owning a business.
What are the most commonly searched types of Inmate Call Monitoring jobs in New York? The most popular types of Inmate Call Monitoring jobs in New York are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in New York? For Full Time Inmate Call Monitoring jobs in New York, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in New York look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in New York are:
What cities in New York are hiring for Full Time Inmate Call Monitoring jobs? Cities in New York with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Call Center Manager

Call Center Manager

TransCore

Union, NJ

$80K - $99K/yr

Full-time

Posted 10 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

115th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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