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Hourly Inmate Call Monitoring Jobs in New York (NOW HIRING)

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

Utilize dual monitors and leverage computer-based resources to find answers to customer questions ... High School Diploma or Equivalent required Hourly rate: $20 per hour Benefits Overview: We offer ...

Wellpath

Nurse Practitioner (NP) Hourly

Valhalla, NY · On-site

$76.50 - $85/hr

... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...

Wellpath

Nurse Practitioner (NP) Hourly

Valhalla, NY · On-site

$76.50 - $85/hr

... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in New York? The most popular types of Inmate Call Monitoring jobs in New York are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in New York? For Hourly Inmate Call Monitoring jobs in New York, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in New York look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in New York are:
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Hourly Inmate Call Monitoring jobs near you

Call Center Agent

Bedford Stuyvesant Family Health Center

Brooklyn, NY • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed.
What you’ll do:
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Previous healthcare experience, including proficiency with EMR systems, required
Responsibilities/Duties:

  • Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.
  • Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.
  • Utilize dual monitors and leverage computer-based resources to find answers to customer questions
  • Detail and gather information/notes taker to provide and relay message to the department/designated individual.
  • Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
  • Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
  • Observes telephone flow; offering or requesting assistance as needed.
  • Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
  • All other duties as assigned by the manager.

Who you are:

  • A great communicator with a friendly, professional phone presence.
  • Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
  • A team player who thrives in a supportive, fast-paced environment.
  • Previous experience with call centers and healthcare services a plus.
  • Experience with electronic medical records (EMR/EHR) preferred.
  • High School Diploma or Equivalent required

Hourly rate: $20 per hour
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

Company Description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous, and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.