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Full Time Inmate Call Monitoring Jobs (NOW HIRING)

Southern National Roofing

Call Center Manager

Charlotte, NC · On-site

$80K - $125K/yr

Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).

Southern National Roofing

Call Center Manager

Charlotte, NC · On-site

$80K - $125K/yr

Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).

Southern National Roofing

Call Center Manager

Charlotte, NC · On-site

$80K - $125K/yr

Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).

Southern National Roofing

Call Center Manager

Charlotte, NC · On-site

$80K - $125K/yr

Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What cities are hiring for Full Time Inmate Call Monitoring jobs? Cities with the most Full Time Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Full Time Inmate Call Monitoring jobs? States with the most job openings for Full Time Inmate Call Monitoring jobs include:
What job categories do people searching Full Time Inmate Call Monitoring jobs look for? The top searched job categories for Full Time Inmate Call Monitoring jobs are:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Contact Call Center Manager

Positive Impact Health Centers INC

Atlanta, GA • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Retirement

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.
What makes us different? We offer our employees the following:
• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
• Credit Union
Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that individuals with HIV have access to medical, pharmacy, dental, behavioral health, and social services, providing the best opportunity for patients to achieve high-quality health outcomes.
JOB SUMMARY: The Medical Contact Center Manager will build and lead our patient access and communication hub. This role will oversee the launch, daily operations, and continuous improvement of our first contact center, ensuring patients experience timely, compassionate, and efficient support at every touchpoint. The Manager will lead and develop a high-performing team, implement best-in-class workflows and technologies, and partner closely with clinical and administrative departments to optimize scheduling, patient inquiries, and overall access to care. The ideal candidate combines strong leadership, operational expertise, and a patient-centered mindset to drive performance, quality, and an exceptional patient experience.
This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Requirements
ESSENTIAL FUNCTIONS:
Duties and Responsibilities:
  • Conducts Quality Assurance activities (e.g., call monitoring, guidance, database analysis) which focuses on the continuous development of the consistency in compliance and accuracy of both verbal and written communications.
  • Utilizes tools to monitor patient calls and ensures team is providing excellent customer service.
  • Demonstrates the ability to organize, manage and prioritize assigned work tasks
  • Delivers efficient time management strategies when performing medical information activities following all required legal compliance standards.
  • Ensures new hire training is comprehensive, up to date and completed within defined timelines, resulting in an employee's ability to work independently.
  • Responsible for providing quality customer support through active listening, patience, empathy, and problem-solving skills even through complex situations
  • Monitors call volume and related activities on a consistent basis; provides management with periodic reports to facilitate staffing/process decisions.
  • Facilitates and assists team with key projects for the group and coordinates with interdisciplinary partners as required.
  • Collaborates with other departments, including clinical staff, IT, and administrative teams, to streamline processes and enhance overall efficiency; Participate in interdisciplinary meetings and committees to drive process improvements and enhance patient outcomes.
  • Oversee the day-to-day operations of the medical contact center, including managing incoming calls, emails, and other forms of communication.
  • Lead and manage a team of contact center agents, providing guidance, support, and training as needed.
  • Develop and implement policies, procedures, and protocols to ensure the highest quality of service delivery.
  • Utilize strong leadership abilities to foster a positive work environment and promote teamwork and collaboration among contact center staff.
  • Monitor and evaluate contact center performance metrics, such as call volume, response times, and customer satisfaction, and implement strategies for continuous improvement.
  • Ensure compliance with HIPAA regulations and other relevant healthcare standards and guidelines.
  • Handle escalated patient inquiries and complaints in a professional and timely manner.
  • Provide regular reports and updates to senior management on contact center performance and key metrics.
  • Stay informed about developments in healthcare technology, communication systems, and contact center best practices, and make recommendations for implementation as appropriate.
  • Supervise, mentor, and empower a team of contact center agents to deliver high-quality service to patients and healthcare providers. Provide ongoing training, coaching, and performance feedback to ensure the team meets or exceeds performance goals.
  • Manage all aspects of the medical contact center, including call routing, appointment scheduling, patient triage, and follow-up communication. Monitor call volume, response times, and service levels to ensure optimal performance and patient satisfaction.
  • Champion a patient-centered approach to care delivery, ensuring that all interactions with patients and their families are conducted with empathy, professionalism, and respect. Address patient inquiries, concerns, and complaints promptly and effectively, escalating issues as needed to achieve resolution.
  • Develop and implement strategic plans and initiatives to optimize the efficiency and effectiveness of the medical contact center operations.
  • Maintain strict confidentiality guidelines, regarding all clients, conversations , referrals of work and information, based on PIHC's policies and procedures.
  • Other duties as assigned

Knowledge, Skills, and Abilities:
  • Excellent communication, interpersonal, and conflict resolution skills, with a demonstrated ability to interact effectively with diverse stakeholders.
  • Experienced in working with culturally diverse populations
  • Must have strong computer system skills.
  • Must have ability to work in a fast-paced environment and attention to detail
  • Ability to work as a team member and lead the Contact Center Team.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Experience with call center technologies and relevant EHR databases.
  • Flexible, and detail-oriented, with a positive attitude, and a strong ability to multitask, prioritize projects, and communicate at all levels within the company.

Minimum Qualifications:
  • Professional degree or certification in nursing, public health administration, health care administration, business administration, or related field

Experience:
  • Minimum of five (5) years of clinical experience in various healthcare settings
  • Prefer at least two (2) years of experience in a leadership or management role within a contact center or customer service environment.
  • Maintain current licensure, as well as current CPR

Salary Description
$55,000 - $70,000

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