Williston, VT · Hybrid
$41K - $59K/yr
Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring ... All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a ...
Williston, VT · Hybrid
$41K - $59K/yr
Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring ... All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a ...
Charlotte, NC · On-site
$80K - $125K/yr
Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).
Charlotte, NC · On-site
$80K - $125K/yr
Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).
Marysville, OH · On-site
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
Marysville, OH · On-site
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Employment Type: FULL_TIME
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Employment Type: FULL_TIME
$80K - $125K/yr
Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).
$80K - $125K/yr
Monitor and improve key metrics: contact rate, speed-to-lead, appointment set rate, and appointment ... This is a full-time on-site position with full benefits including health, dental, vision and 401(k).
Raleigh, NC · On-site
Performs routine inspection of the work to include call monitoring, account review, and review of ... UNAVAILABLEEmployment Type: FULL_TIME
Raleigh, NC · On-site
Performs routine inspection of the work to include call monitoring, account review, and review of ... UNAVAILABLEEmployment Type: FULL_TIME
Marysville, OH · On-site
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
Marysville, OH · On-site
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
Responsibilities Manage the operations of the organization's Telephone Quality Monitoring program ... Full time
Responsibilities Manage the operations of the organization's Telephone Quality Monitoring program ... Full time
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Memphis, TN · Remote
$24/hr
Remote QA Specialist (USA ONLY) Pay: $24/hr. weekly pay/ full time Paid Training! Must be flexible ... Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint ...
Quick apply
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Memphis, TN · Remote
$24/hr
Remote QA Specialist (USA ONLY) Pay: $24/hr. weekly pay/ full time Paid Training! Must be flexible ... Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint ...
Responsibilities Manage the operations of the organization's Telephone Quality Monitoring program ... Full time
Responsibilities Manage the operations of the organization's Telephone Quality Monitoring program ... Full time
Austin, TX · Remote
$22 - $24/hr
Innovetive Petcare is seeking a customer-focused, detail-oriented Call Quality Monitoring ... Full-Time Benefits Include : * Medical, dental, vision, and life insurance * Paid time off * 401(k) ...
Austin, TX · Remote
$22 - $24/hr
Innovetive Petcare is seeking a customer-focused, detail-oriented Call Quality Monitoring ... Full-Time Benefits Include : * Medical, dental, vision, and life insurance * Paid time off * 401(k) ...
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Employment Type: FULL_TIME
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Employment Type: FULL_TIME
Williston, VT · On-site
$41K - $59K/yr
... call monitoring systems, and ticketing or case management tools. * Ability to support and coach ... All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a ...
Williston, VT · On-site
$41K - $59K/yr
... call monitoring systems, and ticketing or case management tools. * Ability to support and coach ... All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a ...
Los Angeles, CA · On-site +1
This position is a full-time, contract role with full benefits and competitive pay. About the Role ... Implement quality assurance practices including call monitoring, coaching, and performance feedback
Los Angeles, CA · On-site +1
This position is a full-time, contract role with full benefits and competitive pay. About the Role ... Implement quality assurance practices including call monitoring, coaching, and performance feedback
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Savannah, GA · Remote
$24/hr
Job Title: Remote QA Specialist - $24/hr Pay: $24/hr. weekly pay/ full time Paid Training ... Coaching or training experience preferred not required * QA/call monitoring familiarity preferred
Quick apply
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Savannah, GA · Remote
$24/hr
Job Title: Remote QA Specialist - $24/hr Pay: $24/hr. weekly pay/ full time Paid Training ... Coaching or training experience preferred not required * QA/call monitoring familiarity preferred
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
Manhattan, NY · On-site
$125K - $156K/yr
Requisition #: 7163 # of openings: 1 Employment Type: Full time Position Status: Permanent Category ... Participates in design of call monitoring formats and quality standards • Report to the Call ...
Manhattan, NY · On-site
$125K - $156K/yr
Requisition #: 7163 # of openings: 1 Employment Type: Full time Position Status: Permanent Category ... Participates in design of call monitoring formats and quality standards • Report to the Call ...
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
... and inmate call processing equipment at multiple assigned facilities. Ensuring all internal ... Eligible full-time employees have access to a comprehensive benefits package that includes:
Monitoring the performance of call center agents through call monitoring, quality assurance ... Schedule: Full-time, Monday-Friday, 8 AM to 5 PM (local time) * Benefits: Check out our benefits ...
Monitoring the performance of call center agents through call monitoring, quality assurance ... Schedule: Full-time, Monday-Friday, 8 AM to 5 PM (local time) * Benefits: Check out our benefits ...
Houston, TX · On-site
$70/hr
First/Mid-Level Officials and Managers Full-Time Hybrid Location: Houston, TX 77007, USA Job ... The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and ...
Houston, TX · On-site
$70/hr
First/Mid-Level Officials and Managers Full-Time Hybrid Location: Houston, TX 77007, USA Job ... The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and ...
| Aspect | Full Time Inmate Call Monitoring | Part Time Inmate Call Monitoring |
|---|---|---|
| Work Hours | Typically 40 hours per week, full-time schedule | Fewer hours, flexible scheduling |
| Certifications | Often requires security or communication certifications | May require similar certifications but less frequently |
| Work Environment | Correctional facilities, monitoring rooms | Same as full-time, possibly part-time shifts |
| Employer & Industry Usage | Prison systems, detention centers | Same as full-time, used for staffing flexibility |
Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.
$41K - $59K/yr
Full-time
Medical, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
7.7
Based on 72 frontline employees who took The Breakroom Quiz
106th of 185 rated software companies
Call Center Team Lead Position Hybrid Williston, VT
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position. Your role in our mission Minimum of 23 years of experience in a call center or customer support environment, with at least 1 year in a lead, senior rep, or supervisory role. Demonstrated experience meeting performance metrics, such as AHT, QA scores, attendance, productivity, or service-level targets. Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring systems, and ticketing or case management tools. Ability to support and coach staff through performance challenges, including corrective action, skill-building, and process reinforcement. High school diploma or equivalent required (associate or bachelor's degree preferred, particularly in business, healthcare, or a related field). What we're looking for Leadership & Coaching Ability to motivate, guide, and develop team members through regular feedback, coaching sessions, and performance monitoring. Communication Skills Clear, professional written and verbal communication with staff, leadership, and internal partners. Problem-Solving & Decision-Making Ability to quickly assess issues, resolve escalated calls, and support reps with complex customer concerns. Time Management & Organization Effectively balances coaching, administrative tasks, queue coverage, and metric tracking. Accountability & Reliability Models professionalism, strong attendance, policy adherence, and ownership of team results. What you should expect in this role 8:00-4:30 Monday through Friday The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth.
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With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.
Health care and social assistance
10,000+ Employees
Irving, TX, US
