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Full Time Inmate Call Monitoring Jobs in Houston, TX

TransCore

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service ... Participate in the Quality Assurance process: call monitoring and auditing of work performed.

TransCore

Customer Service Representative

Houston, TX · On-site

$14.50 - $19.50/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service ... Participate in the Quality Assurance process: call monitoring and auditing of work performed.

TransCore

Customer Service Representative

Houston, TX · On-site

$14.50 - $19.50/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service ... Participate in the Quality Assurance process: call monitoring and auditing of work performed.

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Houston, TX

Full Time Inmate Call Monitoring information

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Houston, TX? The most popular types of Inmate Call Monitoring jobs in Houston, TX are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Houston, TX look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Houston, TX are:
What cities near Houston, TX are hiring for Full Time Inmate Call Monitoring jobs? Cities near Houston, TX with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Houston, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Remote Call Center Employees Needed

Frontline Call Center

Houston, TX • Remote

$14.75 - $19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Now Hiring: 25 Remote Customer Service Agents - Immediate Openings! Looking to get your foot in the door with one of thefastest-growing call centers in America? We're hiring25 Customer Service Agentsfor an exciting5-week project, with the opportunity to transition into afull-time permanent positionbased on performance and business needs.


Position Details

100% Remote
Starting Pay:DOE

Immediate Start Dates
No Previous Experience Required
Entry-Level Opportunity About the Role


As a Customer Service Agent, you'll assist customers of a major Internet Service Provider with questions and concerns regarding their internet service. You'll be the friendly voice customers rely on for support, information, and problem-solving. We're Looking For Candidates Who Are:

  • Confident and professional communicators
  • Empathetic and customer-focused
  • Dependable and motivated to help others
  • Comfortable speaking with customers over the phone
  • Eager to learn and grow in a fast-paced environment

  • Location Requirements
    Applicants must reside in the United States. Frontline Call Center is currently ONLYhiring candidates who reside in the following U.S. states:
    AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA


  • Why Join Us?
  • Gain valuable customer service experience
  • Work from the comfort of your home
  • Competitive starting pay
  • Comprehensive training provided
  • Opportunity to earn a permanent full-time position
  • Advancement opportunities with a rapidly growing organization

Computer and Equipment Requirements

  • Windows 11-based PC only; Macs and Chromebooks are not permitted.
  • Dual monitors are required.
  • At least 16 GB RAM, with 12 GB usable.
  • CPU utilization must be at 50% or less.
  • At least 256 GB storage space; SSD preferred.
  • Ethernet/RJ-45 port is required.
  • Wired internet connection is required; Wi-Fi is not permitted.
  • Separate headset, keyboard, and mouse are required.

Internet Requirements

  • Download speed: 20 Mbps or higher.
  • Upload speed: 10 Mbps or higher.
  • Ping: 20 ms or less. YELLOW

Whether you're starting your career, looking for a new opportunity, or seeking remote work, we'd love to hear from you. Apply today-positions are filling quickly, and training starts immediately!

Apply