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$10

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$25

How much do call center work jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call center work in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Worker, and why are they important?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.
More about Call Center Work jobs
What cities are hiring for Call Center Work jobs? Cities with the most Call Center Work job openings:
What states have the most Call Center Work jobs? States with the most job openings for Call Center Work jobs include:
What job categories do people searching Call Center Work jobs look for? The top searched job categories for Call Center Work jobs are:
Call Center Work jobs near you
CALL CENTER SPECIALIST-CALL CENTER

CALL CENTER SPECIALIST-CALL CENTER

Union Health

Terre Haute, IN

$16 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Union Health rating

5.6

Company rating: 5.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

798th of 886 rated healthcare providers

Job description

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Call Center Specialist Details

Essential Job Duties:

  • Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
  • Verifies patient information, schedules appointments, and assesses medical necessity.
  • Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
  • Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
  • Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

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