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Overnight Discover Card Customer Service Jobs (NOW HIRING)

OneMain Financial

VP/MD, Card Customer Management

Wilmington, DE · On-site

$134K - $172K/yr

  • Medical

  • Retirement

  • PTO

The Role OneMain is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the ...

Avnet, Inc.

Credit Card Specialist

Richfield, OH · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

OneMain Holdings Inc

VP/MD, Card Customer Management

Wilmington, DE · On-site

$134K - $172K/yr

  • Medical

  • Retirement

  • PTO

Senior Leader For Customer Management OneMain Financial is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will ...

OneMain Financial

VP/MD, Card Customer Management

Wilmington, DE · On-site +1

$134K - $172K/yr

  • Medical

  • Retirement

  • PTO

The Role OneMain is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the ...

Avnet, Inc.

Credit Card Specialist

Richfield, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

Avnet

Credit Card Specialist

Richfield, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

Alpine Bank

Card Services Specialist

Grand Junction, CO · On-site

$18 - $23/hr

Customer service experience is preferred. Working Conditions Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as ...

Avnet, Inc.

Credit Card Specialist

Richfield, OH · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

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Overnight Discover Card Customer Service information

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How much do overnight discover card customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight discover card customer service in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Discover Card Customer Service vs Discover Card Customer Service Representative?

AspectOvernight Discover Card Customer ServiceDiscover Card Customer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentNight shifts, call centers, remote or on-siteDay shifts, call centers, on-site or remote
Employer & IndustryDiscover Financial Services, banking/credit card industryDiscover Financial Services, banking/credit card industry
Search & Comparison IntentFocus on overnight support roles, night shift customer serviceGeneral customer service roles during regular hours

Overnight Discover Card Customer Service primarily involves handling customer inquiries during night shifts, often remotely or in call centers, with a focus on overnight support. Discover Card Customer Service Representatives typically work during daytime hours, providing general support. Both roles require similar credentials and industry experience, but differ mainly in work hours and shift timing.

What does an Overnight Discover Card Customer Service representative do?

An Overnight Discover Card Customer Service representative assists cardholders with their account needs during nighttime hours. Their responsibilities include answering questions about account balances, processing payments, helping with lost or stolen cards, and resolving any issues that arise outside of regular business hours. They communicate with customers primarily over the phone or via online chat, ensuring a high level of service and security. This role is essential for providing 24/7 support to Discover Card members.

What are some common challenges faced by Overnight Discover Card Customer Service representatives, and how can I prepare for them?

Overnight Discover Card Customer Service representatives often face challenges such as managing high call volumes during off-peak hours, handling urgent issues when supervisory support may be limited, and maintaining focus during late-night shifts. To prepare, it's helpful to develop strong time management skills, stay familiar with company policies, and practice self-care strategies to stay alert and focused. Building effective communication skills and being comfortable working independently are also key to thriving in this role.

What are the key skills and qualifications needed to thrive as an Overnight Discover Card Customer Service representative?

To thrive as an Overnight Discover Card Customer Service Representative, you need strong communication, problem-solving abilities, and basic computer proficiency, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important for managing customer accounts and inquiries efficiently. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences and resolving issues effectively during late-night hours when support is especially valued.

Does Overnight Discover Card Customer Service allow remote work?

Overnight Discover Card Customer Service positions often offer remote work options, especially for roles involving phone support and online account management. However, availability of remote work can vary by location and specific job requirements, so candidates should review the job listing for remote work policies and necessary equipment or certifications.
More about Overnight Discover Card Customer Service jobs
What cities are hiring for Overnight Discover Card Customer Service jobs? Cities with the most Overnight Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Overnight Discover Card Customer Service jobs? States with the most job openings for Overnight Discover Card Customer Service jobs include:
What job categories do people searching Overnight Discover Card Customer Service jobs look for? The top searched job categories for Overnight Discover Card Customer Service jobs are:
Overnight Discover Card Customer Service jobs near you
Infographic showing various Overnight Discover Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Credit Card Customer Service Account Specialist I

JP Morgan Chase

San Antonio, TX

Full-time

Medical, Retirement

Posted 4 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.


Job responsibilities

  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

Preferred qualifications, capabilities, and skills
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

What JPMorgan Chase & Co. employees say

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