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Overnight Discover Card Customer Service Jobs (NOW HIRING)

Valero Service

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

New

Valero

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

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Overnight Discover Card Customer Service information

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How much do overnight discover card customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for overnight discover card customer service in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Discover Card Customer Service vs Discover Card Customer Service Representative?

AspectOvernight Discover Card Customer ServiceDiscover Card Customer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentNight shifts, call centers, remote or on-siteDay shifts, call centers, on-site or remote
Employer & IndustryDiscover Financial Services, banking/credit card industryDiscover Financial Services, banking/credit card industry
Search & Comparison IntentFocus on overnight support roles, night shift customer serviceGeneral customer service roles during regular hours

Overnight Discover Card Customer Service primarily involves handling customer inquiries during night shifts, often remotely or in call centers, with a focus on overnight support. Discover Card Customer Service Representatives typically work during daytime hours, providing general support. Both roles require similar credentials and industry experience, but differ mainly in work hours and shift timing.

What does an Overnight Discover Card Customer Service representative do?

An Overnight Discover Card Customer Service representative assists cardholders with their account needs during nighttime hours. Their responsibilities include answering questions about account balances, processing payments, helping with lost or stolen cards, and resolving any issues that arise outside of regular business hours. They communicate with customers primarily over the phone or via online chat, ensuring a high level of service and security. This role is essential for providing 24/7 support to Discover Card members.

What are some common challenges faced by Overnight Discover Card Customer Service representatives, and how can I prepare for them?

Overnight Discover Card Customer Service representatives often face challenges such as managing high call volumes during off-peak hours, handling urgent issues when supervisory support may be limited, and maintaining focus during late-night shifts. To prepare, it's helpful to develop strong time management skills, stay familiar with company policies, and practice self-care strategies to stay alert and focused. Building effective communication skills and being comfortable working independently are also key to thriving in this role.

What are the key skills and qualifications needed to thrive as an Overnight Discover Card Customer Service representative?

To thrive as an Overnight Discover Card Customer Service Representative, you need strong communication, problem-solving abilities, and basic computer proficiency, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important for managing customer accounts and inquiries efficiently. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences and resolving issues effectively during late-night hours when support is especially valued.

Does Overnight Discover Card Customer Service allow remote work?

Overnight Discover Card Customer Service positions often offer remote work options, especially for roles involving phone support and online account management. However, availability of remote work can vary by location and specific job requirements, so candidates should review the job listing for remote work policies and necessary equipment or certifications.
More about Overnight Discover Card Customer Service jobs
What cities are hiring for Overnight Discover Card Customer Service jobs? Cities with the most Overnight Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Overnight Discover Card Customer Service jobs? States with the most job openings for Overnight Discover Card Customer Service jobs include:
What job categories do people searching Overnight Discover Card Customer Service jobs look for? The top searched job categories for Overnight Discover Card Customer Service jobs are:
Overnight Discover Card Customer Service jobs near you
Infographic showing various Overnight Discover Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Product Manager, Card Customer Experience

JPMorgan Chase & Co.

Wilmington, DE • On-site

$122K - $201K/yr

Full-time

Medical, Retirement

Re-posted 13 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description


Start your next chapter building customer-first digital experiences at scale. You'll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers-from discovery through launch and iteration. You'll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.
Job responsibilities
  • Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities
  • Lead discovery and market research to uncover customer problems, define target segments, and shape solutions
  • Own and maintain a prioritized product backlog aligned to the roadmap and value proposition
  • Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences
  • Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact
  • Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency
  • Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders
  • Manage stakeholder expectations through strong written and verbal communication
  • Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls
Required qualifications, capabilities, and skills
  • 5 years of product management experience
  • Advanced knowledge of the product development lifecycle, design practices, and data analytics
  • Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)
  • Experience partnering with user experience design and research to shape solutions
  • Proven ability to author business requirements and define user stories to guide delivery
  • Experience bringing cross-functional teams together within an Agile development framework
  • Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams
Preferred qualifications, capabilities, and skills
  • Experience building or improving onboarding and early-tenure customer journeys in a digital channel
  • Experience using experimentation and iterative delivery to optimize customer experiences
  • Track record of delivering customer experience improvements that are measurable and sustained over time

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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