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Heritage

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative Manager Key Responsibilities & Duties Primary Responsibilities * Customer Follow-Up & Engagement - Assist in customer communication, responding to inquiries, and ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA ... Ability to take direction from management * Must be 16 years of age or older to be considered

Pilgrim's

Customer Service Representative

Greeley, CO · On-site

$19/hr

The Customer Service Representative manages assigned customer accounts, processes daily orders, and coordinates with cross-functional teams to ensure timely and accurate order fulfillment. This role ...

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How much do csr manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for csr manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.
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Csr Manager jobs near you
Infographic showing various Csr Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Phoenix, AZ • On-site

Heritage Exposition Services
11 - 50 employees
Learn more about Heritage Exposition Servicesexternal

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Assist with customer communication, respond to inquiries, and provide updates to ensure a seamless exhibitor experience.

  • Accurately enter exhibitor orders into the Heritage system and collaborate with other departments to establish production schedules.

  • Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.

Job description

Job Overview & Purpose

The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments.

As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.

Reports to: Customer Service Representative Manager

Key Responsibilities & Duties

Primary Responsibilities

  • Customer Follow-Up & Engagement – Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
  • Order Management & Data Entry – Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
  • Phone & Email Support – Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
  • On-Site Trade Show Support – Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.
  • Invoice & Payment Processing – Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
  • Production Coordination – Collaborate with other departments to establish production schedules and ensure timely execution of services.

Additional Responsibilities

  • Travel & On-Site Service Assistance – Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary.
  • Process Improvement & Task Management – Identify opportunities for operational improvements, ensuring workflow efficiency.
  • Administrative & Office Support – Assist with filing, document management, and internal communications.
  • Customer Issue Resolution – Proactively address and resolve exhibitor concerns, escalating issues when necessary.

Work Environment & Physical Demands

This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.

Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling.

Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.

Requirements

Required Skills & Qualifications

Required:

  • 1-3 years of experience in customer service, hospitality, sales, or event support.
  • Proficiency in:
    • Microsoft Excel (data entry, reporting)
    • Microsoft Outlook (email and scheduling)
    • Microsoft Word (documentation)
    • Google Docs (collaborative processing)
  • Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
  • Ability to work independently and proactively solve problems while maintaining professionalism.
  • Valid driver's license and reliable form of transportation

Preferred:

  • Previous experience in the hospitality, event services, or sales industries.
  • Experience handling order processing and exhibitor services for trade shows or large-scale events.
  • Experience with customer relationship management (CRM) systems.

At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience—no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401(k)) with employer match when applicable
  • Employee Stock Ownership Plan (ESOP) – eligible employees participate in the company’s long-term growth and success
  • Paid Time Off (Vacation, Sick & Paid Holidays)
  • Training & Professional Development
  • Career growth opportunities within a nationwide, employee-owned organization

Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.