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Csr Manager Jobs (NOW HIRING)

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Franklin Park, IL · On-site

Manage bills received from vendors, data entry in QuickBooks, filing of documents and mailing of payments. Process and record multiple client deposits and match to invoices and maintain client files.

NVA

Customer Service Representative II

Sumner, WA · On-site

$17 - $21/hr

Job Responsibilities • Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients. • Works with CSR Staff to ensure that all ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland Group

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

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How much do csr manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for csr manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.
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What cities are hiring for Csr Manager jobs?

Cities with the most Csr Manager job openings:

What are the most commonly searched types of Csr jobs?

The most popular types of Csr jobs are:

What states have the most Csr Manager jobs?

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Csr Manager jobs near you
Infographic showing various Csr Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

CUSTOMER SERVICE REPRESENTATIVE LEAD

Kinder Morgan

North Charleston, SC • On-site

$15.25 - $20.75/hr

Other

PTO

Posted 4 days ago

Kinder Morgan rating

8.6

Company rating: 8.6 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

What We Are Looking For
The primary purpose of the Senior CSR position is to assist the CSR Manager in the full range of duties and responsibilities involved in the terminal CSR management; to provide back-up coverage when the CSR Manager and/or CSR teammate is out or unavailable; to gain a more in-depth knowledge and understanding of both the operational and administrative responsibilities of the CSR team; and to develop and exhibit the necessary leadership, analytical/decision making and managerial skills in order to move into a CSR Manager position. The Senior CSR will assist the CSR Manager with the management of all terminal activities, to ensure safe, efficient terminals operations in assigned areas. He/she will perform specific duties as assigned which may include acting as a liaison between terminal operations and all terminal customers in order to maintain efficient delivery and resolve any difficulties relating to scheduling, metering/inventory, and quality control issues. The Senior CSR will develop and train CSR teammates, cover for team mates when they are on PTO or offsite, and support the CSR Manager tasks associated with regulatory compliance and reporting.
What You Will Do
  • Understand and support all CSR duties for bulk and liquid operations at all Charleston Terminals.
  • Backfill CSR and Ops Clerk positions as needed at all Charleston Terminals.
  • Provide leadership support for all areas of the terminals Customer Service support team; Customer Service (CS) support team consists of but is not limited to Customer Service Representatives and Clerks
  • Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets and reports, as per Kinder Morgan and customer requirements.
  • Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations.
  • Research, prepare, and request inventory adjustments, lot adjustments, receipts and/or bill of lading revisions in the inventory system.
  • Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customer's current on hand inventories, transfers and inbound and outbound orders via all transportation modes.
  • Define and support external Customers' needs and requirements within the scope of their contractual agreements
  • Satisfy customer needs and requirements in partnership with internal KM Operations team
  • Recruit, develop, motivate and maintain a dynamic Customer Service Team: Primary role in candidate selection; resume review, phone and in- person interviews
  • Develop and maintain CS support team job descriptions and accountabilities
  • Develop, manage and coordinate CS support team training and development
  • Develop, manage, execute and maintain all CS associated procedures
  • Conduct and document routine feedback sessions with all members of CS support team.
  • Conduct annual performance appraisal discussions.
  • Contribute data to determine merit increases and bonuses based on employee/company performance
  • Support the CSR Manager in managing disciplinary situations with support from HR
  • Develop and maintain a positive working relationship with external customers and internal KM departments
  • Investigate, correct, document and respond to all customer complaints
  • Develop and provide internal reporting on customer service issues
  • Ensure customer inventories are stated accurately
  • Coordinate account assignments
  • Coordinate cross-training efforts
  • Coordinate shift schedules to support the business demands
  • Work closely with the CS support team to ensure all procedures are adhered to
  • Track, measure and publish compliance record of various functions
  • Contribute and support the month-end process that falls under the CSR Manager
  • Work closely with Operations to obtain timely and accurate info needed for the month-end process
  • Investigate and resolve inventory variances outside of tolerance measure
  • Review customer billing for accuracy
  • Work with CS support team to meet corporate deadlines
  • Perform all tasks with accuracy
  • Support and implement process improvement initiatives.
  • Identifies, analyzes, and resolves customer issues.
  • Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements.
  • Operate scale, including creating, distributing and completing scale tickets.
  • Understand Terminals Operating capabilities and processes.
  • Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.
  • Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
  • Accurately update/maintain the Galahad Bulk and Liquid inventory system as to reflect current activity and inventories.
  • Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.
  • Provide any required billing information to Accounts Payable.
  • Assist Customer Service Manager, Terminal Manager, Operations Manager, and co-workers as needed.
  • Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings.
  • Other duties as assigned
What You Need
Education:
  • High School degree or GED required; Bachelor Degree preferred or equivalent experience
Required Qualifications:
  • Must have 2 to 4 years of experience in a customer service role
  • Must have the ability to lead Customer Service support team by example and possess positive work ethics
  • Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers
  • Must successfully complete pre-employee testing, background check and drug screen upon offer
  • TWIC certified post offer, if required

Why Join Kinder Morgan
Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.
Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.
For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.

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About Kinder Morgan

Sourced by ZipRecruiter

Kinder Morgan is moving the fuels of today for the energy of the future. From the natural gas that heats your home to the gasoline that fuels your vehicle, our pipeline and terminal assets provide the necessary infrastructure to meet today's growing global energy demand and play a key role in the low-carbon energy transition of the future.

Industry

Oil and gas extraction

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1997

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