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Csr Manager Jobs (NOW HIRING)

Columbia Home Services

CSR/Dispatch Manager

Dallas, TX · On-site

We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency ...

The Hire Solution

CSR Manager

Franklin Park, IL · On-site

Manage bills received from vendors, data entry in QuickBooks, filing of documents and mailing of payments. Process and record multiple client deposits and match to invoices and maintain client files.

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured ...

Amerivet

Customer Service Representative

Gainesville, GA

$15 - $20.25/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Lake Park, GA · On-site

$13 - $17.50/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield ... Ability to take direction from management * Must be 16 years of age or older to be considered

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How much do csr manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for csr manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What are CSR Managers?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What does a CSR manager do?

A CSR manager oversees a company's corporate social responsibility initiatives, developing and implementing programs that promote ethical practices, sustainability, and community engagement. They often collaborate with departments, monitor compliance, and report on social impact, requiring strong communication and project management skills.

Is CSR a good career?

A CSR Manager oversees customer service strategies and team management, playing a key role in improving customer satisfaction and loyalty. The role often requires strong communication, problem-solving skills, and experience with customer relationship management tools. It can offer career growth into senior management positions within customer service or operations.

What jobs will be left by 2030?

By 2030, roles such as customer service managers are expected to evolve due to automation and AI integration, which may reduce demand for some traditional customer support positions. However, managerial roles that require complex decision-making, emotional intelligence, and strategic oversight will continue to be essential, especially in organizations emphasizing human-centered service and leadership skills.

How does a CSR Manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.
More about Csr Manager jobs
What cities are hiring for Csr Manager jobs? Cities with the most Csr Manager job openings:
What are the most commonly searched types of Csr jobs? The most popular types of Csr jobs are:
What states have the most Csr Manager jobs? States with the most job openings for Csr Manager jobs include:
Csr Manager jobs near you
Infographic showing various Csr Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 15% Part Time, 1% Contract, and 1% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

CSR/Dispatch Manager

Columbia Home Services

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Lead the Team Behind an Exceptional Customer Experience
At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.
This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.
Position Summary
The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.
Responsibilities
  • Lead, coach, and develop the CSR and Dispatch teams.
  • Hire, onboard, and train new team members.
  • Oversee daily scheduling and dispatching of plumbing technicians.
  • Optimize technician routes and productivity to maximize efficiency.
  • Monitor call quality and provide coaching to improve customer interactions.
  • Handle escalated customer concerns and ensure timely resolution.
  • Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
  • Identify process improvements and implement best practices.
  • Develop and maintain department SOPs and training materials.
  • Partner with the General Manager, Service Managers, and field teams to support company goals.
Qualifications
  • Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
  • Experience in the home services industry (plumbing, HVAC, electrical, or similar).
  • Strong understanding of dispatching, scheduling, and customer service operations.
  • Experience coaching employees using performance metrics and KPIs.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Experience with ServiceTitan or similar field service software.
Why Join Dallas Plumbing?
  • Competitive salary with bonus opportunities.
  • Opportunity to lead a growing customer service and dispatch team.
  • Career advancement with a growing residential plumbing company.
  • Collaborative leadership team that values your ideas and contributions.
  • Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

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