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Csr Manager Jobs in Ohio (NOW HIRING)

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland Group

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH

$57K - $72K/yr

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Amerivet

Customer Service Representative

Lima, OH

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

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All JobsCsr JobsCsr Manager JobsCsr Manager Jobs in Ohio

Csr Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do csr manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for csr manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What do customer service representative managers do?

Customer Service Representative Managers oversee and coordinate customer service teams to ensure high-quality support and customer satisfaction. They handle staff training, performance monitoring, and process improvements, often using customer management software. Strong leadership, communication skills, and knowledge of company policies are essential for this role.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.
What are the most commonly searched types of Csr jobs in Ohio? The most popular types of Csr jobs in Ohio are:
What cities in Ohio are hiring for Csr Manager jobs? Cities in Ohio with the most Csr Manager job openings:
Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Ohio as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Service Representative Lead - St Clairsville Main

WesBanco Bank, Inc.

Saint Clairsville, OH • On-site

$13.50 - $18.25/hr

Other

Re-posted 12 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Customer Service Representative Manager

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.

Essential Functions:

  • Excellent Customer Service
  • Identify Referral Opportunity
  • Leadership of CSR Line
  • Operational Control and Reporting

Essential Duties and Responsibilities:

  • Personally, models the standards of the Bank's Mission, Vision, and Pledge.
  • Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.
  • Assists in and completes reports related to Operations as assigned by Banking Center Management.
  • Develops knowledge of the Bank's products and services.
  • Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.
  • Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
  • Primary contact for customer issues and complex customer's needs related to CSR function.
  • Ensures security and dual control procedures as assigned by the Bank are met at all times.
  • Communicates pertinent information to the CSR staff in a timely manner.
  • Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
  • Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
  • Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

SUPERVISORY RESPONSIBILITIES

  • Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.
  • Charged with assigning and directing work, assists with coaching, training, and evaluating performance.
  • Addresses complaints and resolves issues relating to the CSR line.

Other Skills and Requirements:

  • Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
  • Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
  • Ability to write simple correspondence.
  • Sound mathematical and analytical skills preferred.
  • Must have excellent organizational skills and the ability to multi-task and to be flexible.
  • Ability to lift and carry up to 25 lbs.
  • Must be available to work all hours of operations.
  • High school diploma required.
  • Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.

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