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Title Release Sr. Ops Coordinator, Capital One Auto - On-site

Job Description:

Are you ready to take your career to the next level? Are you ready to learn something new? We are looking for an individual that will support the SUML's Back Office Title Release team.

The SUML Titles Department is a high volume and fast paced line of business. The department is comprised of the following workgroups: Title Maintenance, Title Release, Titles CAT Escalation Team, and the Titles Contact Center.

Responsibilities:

• Candidate will be required to make calls to customers, dealerships, DMVs, and other financial institutions

• Perform necessary and routine research to resolve problems in assigned area

• Track production and quality statistics to meet departmental goals

• Collaborate with supporting departments to execute daily processes and operations

• Complete all assigned work daily and within regulatory time frames

• Execute tasks with a high degree of quality as to not impact the customer experience or dealer relationship

• Provide a world class customer experience with our internal/external customers, and maintain a strong relationship with our internal partners, titling agencies, and vendors by proactively following up on issues and escalating concerns

The Person:

• Excellent organizational skills, time management skills, and attention to detail is a must

• Excellent Customer Service skills

• Ability to manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

• Professionalism with associates at all levels and with external contacts

• Person must be self motivated and demonstrate the ability to work under limited supervision

• Written and verbal communication skills

Location: Plano 5 - this role is an essential position and requires on-site attendance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of customer service or call center experience

• At least 1 year experience working in the financial industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 4 years of customer service or call center experience

• At least 2 years experience in the financial industry

• At least 1 year of titles or lien placement experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $49,774 - $49,774 for Ops Sr. Coordinator, Capital One Auto

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).