ZipRecruiter

Log In

1

Capital One Call Center Jobs in Michigan (NOW HIRING)

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Benefits start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent upon background screens. The Call Center Supervisor is responsible for supporting the ...

American 1 Credit Union

Call Center Representative

Jackson, MI · On-site

$19.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative Do you have Call Center experience? Are you enthusiastic, goal driven ... Then we invite you to consider a career at American 1 Credit Union! Location: On-site in Jackson ...

American 1 Credit Union

Call Center Representative

Jackson, MI · On-site

$19.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Then we invite you to consider a career at American 1 Credit Union! * Location: On-site in, Jackson ... The Call Center Representative responsible for delivering excellent member experience through ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Required Experience * 1 year of call center supervision is strongly preferred. * 1 year of work experience administering child support enforcement or related community service programs preferred.

next page

Showing results 1-20

All JobsCapital One Call Center JobsCapital One Call Center Jobs in Michigan

Capital One Call Center information

See Michigan salary details

$9

$15

$21

How much do capital one call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for capital one call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Capital One call center position?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

What is a Capital One call center?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One call center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What are the most commonly searched types of Capital One Call Center jobs in Michigan? The most popular types of Capital One Call Center jobs in Michigan are:
What are popular job titles related to Capital One Call Center jobs in Michigan? For Capital One Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Capital One Call Center jobs in Michigan look for? The top searched job categories for Capital One Call Center jobs in Michigan are:
Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Michigan as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

IT Call Center Agent 1 (Student Position)

Ferris State University

Big Rapids, MI • On-site

$13.73 - $13.99/hr

Other

Posted 11 days ago

Ferris State University rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

576th of 618 rated colleges and universities

Job description

IT Call Center Agent 1 (Student Position)
Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department:
IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements: - Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
-Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
Number of Positions Available: 3
Documents Needed to Apply: Resume/Class Schedule
Job Close Date: September 30, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time
Whatsapp Facebook LinkedIn Email App

What Ferris State University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply