ZipRecruiter

Log In

1

Capital One Call Center Jobs in Michigan (NOW HIRING)

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... One (1) or more years of office experience or customer service experience * Excellent computer and ...

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

Experience/Training • Minimum one years' experience in a call center or similar quality driven customer service environment • Soft collection experience preferred • Familiarity with FDCPA, TCPA ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... PRIMARY JOB RESPONSIBILITIES 1. Demonstrates knowledge of, and supports, Memorial Healthcare's ...

Air Comfort, Inc

Call Center Manager

Grand Rapids, MI · On-site

$55 - $75/hr

As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the ... Benefit eligible day one - with high quality medical, vision, and dental plans * Choice in Benefit ...

New

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... Minimum of one year of banking experience preferred * Basic knowledge of banking products and ...

previous pagenext page

Showing results 21-40

All JobsCapital One Call Center JobsCapital One Call Center Jobs in Michigan

Capital One Call Center information

See Michigan salary details

$9

$15

$21

How much do capital one call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for capital one call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a Capital One call center?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What are the key skills and qualifications needed to thrive in the Capital One call center position?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

What opportunities for career advancement exist within a Capital One call center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What are the most commonly searched types of Capital One Call Center jobs in Michigan?

The most popular types of Capital One Call Center jobs in Michigan are:

What are popular job titles related to Capital One Call Center jobs in Michigan?

For Capital One Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Capital One Call Center jobs in Michigan look for?

The top searched job categories for Capital One Call Center jobs in Michigan are:

Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

New Oakland Family Centers

Southfield, MI • On-site

$18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.
Reports to: Director of Clinical Resources / Call Center Supervisor / Call Center Manager
Compensation: Hourly Employee; $18 hour. Commensurate with experience.
Position Summary
The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center's services by professionally responding to all incoming inquiries and requests. The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes. Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.
Key Responsibilities
  • Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.
  • Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
  • Verify Medicaid insurance and assists with other billing matters when required.
  • Communicate clearly and professionally with consumers and staff, providing pre-visit instructions, directions, and relaying provider instructions.
  • Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
  • Assist with completing and overseeing data entry into tri-county dispatch system.
  • Assist with providing coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
  • Process medication refill requests accurately and efficiently, ensuring timely response to consumer and pharmacy inquiries.
  • Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
  • Participate in team meetings, support a collaborative environment, and provide flexible coverage.
  • Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and coordination skills, with the ability to work effectively with diverse populations.
  • Proficiency in data entry and electronic medical records (EMR) systems preferred.
  • Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills
  • Strong multitasking abilities, with effective time and project management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and accuracy.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

Apply