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Full Time Capital One Call Center Jobs (NOW HIRING)

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, May 29, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Join EmergeOrtho as a Call Center Specialist - Work from Home! EmergeOrtho is committed to being ... Paid Training - Get fully equipped for success from day one with comprehensive, paid training

EmergeOrtho

Call Center Specialist

Asheville, NC

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Apply today and help shape the future of orthopedic care - one call at a time!

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Join Our Team at Capital NYC: Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer ...

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Full Time Capital One Call Center information

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How much do full time capital one call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for full time capital one call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Capital One Call Center Representative, and why are they important?

To thrive as a Full Time Capital One Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are often required. Excellent verbal communication, patience, and active listening help you stand out in handling customer inquiries and resolving issues. These skills are essential to deliver efficient, positive customer experiences and maintain Capital One’s reputation for service excellence.

What are some common challenges faced by employees in a Capital One call center, and how can they be managed?

Working in a Capital One call center can involve handling a high volume of customer inquiries, including complex or escalated concerns. Employees may face challenges such as meeting performance metrics, managing stressful situations, and staying up-to-date with changing policies or products. To manage these challenges, it's important to leverage available training resources, seek feedback from supervisors, and build strong communication skills. Team collaboration and support from experienced colleagues also play a significant role in maintaining a positive work environment and successfully navigating daily responsibilities.

What are Full Time Capital One Call Center jobs?

Full Time Capital One Call Center jobs involve assisting customers of Capital One by phone, handling inquiries about accounts, credit cards, loans, and other financial products. Employees in these roles provide customer service, resolve issues, process transactions, and sometimes offer product recommendations. These positions typically require strong communication skills, problem-solving abilities, and a customer-focused mindset. Working full time means you'll have a set schedule, often with benefits like health insurance and paid time off. The work environment is usually structured, with training provided to help you succeed.

What is the difference between Full Time Capital One Call Center vs Customer Service Representative?

AspectFull Time Capital One Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer prior call center experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting, inbound calls, team-basedOffice or retail environment, in-person or phone-based customer interactions
Employer & IndustryCapital One, banking and financial servicesVarious industries including retail, banking, and telecommunications

Full Time Capital One Call Center roles focus on banking and financial services, requiring call handling skills in a team environment. Customer Service Representatives work across industries, often with similar credentials, but may involve in-person interactions. Both roles emphasize customer communication, but the Capital One position is specialized in financial products and services.

What cities are hiring for Full Time Capital One Call Center jobs? Cities with the most Full Time Capital One Call Center job openings:
What are the most commonly searched types of Capital One Call Center jobs? The most popular types of Capital One Call Center jobs are:
What states have the most Full Time Capital One Call Center jobs? States with the most job openings for Full Time Capital One Call Center jobs include:
Full Time Capital One Call Center jobs near you
Tier 1 Call Center Agent

Tier 1 Call Center Agent

Maximus

San Antonio, TX • On-site

$13.50 - $17.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 288 frontline employees who took The Breakroom Quiz

242nd of 427 rated business services

Job description

General information
Job Posting Title
Tier 1 Call Center Agent
Date
Friday, May 29, 2026
City
San Antonio
State
TX
Country
United States
Working time
Full-time
Description & Requirements
Maximus is looking to hire a Tier 1 Call Center Agent.
This position is onsite and requires an active TS/SCI clearance.
Job-Specific Essential Duties and Responsibilities:
- Handles inbound and outbound customer contact including but not limited to voice, emails and online chat.
- Listens actively to determine customer needs and answers questions.
- Demonstrates courtesy, patience and professionalism while providing information to customers.
- Research knowledge articles to answer and respond to customer inquiries pertaining to provided products and services.
- Takes immediate action on service requests and provide first contact resolutions that are clear, meets the customer's needs, and confirms the customer's understanding of the solution in accordance with DoD, USAF, and Program standards and guidelines.
- Identifies concerns and routes to the appropriate department to address escalated customer and service issues.
- Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
- Creates a record of the type of contact in the government hosted ServiceNow ITSM tool for referral and historical purposes.
- Responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.
- Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provide effective and timely resolution of users' problems, queries or complaints.
- Assist in hardware and software evaluation.
- Communicate information that requires some explanation or interpretation. Work is under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
Job-Specific Minimum Requirements:
- Associate degree in relevant technical field or at least two years' experience in a technical help desk position or technical support.
- Experience with software application troubleshooting and tiered escalation processes.
- Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy etc.)
- Familiarity with general networking and software applications.
- IAT level 1 minimum, IAT level 2 preferred.
#techjobs #clearance #veteransPage #DODAIRFORCE-CYBER
Minimum Requirements
TCS257, S2, Band 2
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
25.00
Maximum Salary
$
30.00

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