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Full Time Capital One Call Center information

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How much do full time capital one call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for full time capital one call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Capital One Call Center Representative, and why are they important?

To thrive as a Full Time Capital One Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are often required. Excellent verbal communication, patience, and active listening help you stand out in handling customer inquiries and resolving issues. These skills are essential to deliver efficient, positive customer experiences and maintain Capital One’s reputation for service excellence.

What are some common challenges faced by employees in a Capital One call center, and how can they be managed?

Working in a Capital One call center can involve handling a high volume of customer inquiries, including complex or escalated concerns. Employees may face challenges such as meeting performance metrics, managing stressful situations, and staying up-to-date with changing policies or products. To manage these challenges, it's important to leverage available training resources, seek feedback from supervisors, and build strong communication skills. Team collaboration and support from experienced colleagues also play a significant role in maintaining a positive work environment and successfully navigating daily responsibilities.

What are Full Time Capital One Call Center jobs?

Full Time Capital One Call Center jobs involve assisting customers of Capital One by phone, handling inquiries about accounts, credit cards, loans, and other financial products. Employees in these roles provide customer service, resolve issues, process transactions, and sometimes offer product recommendations. These positions typically require strong communication skills, problem-solving abilities, and a customer-focused mindset. Working full time means you'll have a set schedule, often with benefits like health insurance and paid time off. The work environment is usually structured, with training provided to help you succeed.

What is the difference between Full Time Capital One Call Center vs Customer Service Representative?

AspectFull Time Capital One Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer prior call center experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting, inbound calls, team-basedOffice or retail environment, in-person or phone-based customer interactions
Employer & IndustryCapital One, banking and financial servicesVarious industries including retail, banking, and telecommunications

Full Time Capital One Call Center roles focus on banking and financial services, requiring call handling skills in a team environment. Customer Service Representatives work across industries, often with similar credentials, but may involve in-person interactions. Both roles emphasize customer communication, but the Capital One position is specialized in financial products and services.

What cities are hiring for Full Time Capital One Call Center jobs? Cities with the most Full Time Capital One Call Center job openings:
What are the most commonly searched types of Capital One Call Center jobs? The most popular types of Capital One Call Center jobs are:
What states have the most Full Time Capital One Call Center jobs? States with the most job openings for Full Time Capital One Call Center jobs include:
Full Time Capital One Call Center jobs near you
Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Capital One

Richmond, VA

Full-time

Posted 6 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

73rd of 141 rated banks

Job description

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Level: Senior Coordinator

Locations: Richmond, VA, or Plano, TX

Type: Work from Home - Refer to Work from Home Living and Technology requirements below.

Department hours: M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

Role Overview:

The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team. This person fulfills the basic and transactional servicing requests made via inbound phone or email. This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service - phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of intermediate complexity. Limited participation in project-based tasks This role requires attention to detail, problem solving skills, and verbal/written communication skills for interacting with clients.

General Responsibilities:

  • Create positive memorable experiences with clients through day to day interactions

  • Diagnoses and understands client issues in real-time and offers solutions

  • Fulfills various requests related to customer accounts

  • Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

  • Inputs data changes on a wide variety of accounts

  • Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

  • May make effective independent decisions, when necessary

  • Works with management to identify process improvements

  • Contributes in project settings in a limited capacity

Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is not supplied via cellular data or hotspot is required

    • A private network that is password protected where you have ownership or line of site sight to every device on the network

    • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

    • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

    • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider

    • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

  • Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 2 years experience in call center operations

Preferred Qualifications:

  • Bachelor's Degree

  • 3+ years experience in call center operations

  • 1+ years experience in process management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $49,800 - $56,900 for Sr. Ops Coordinator


Richmond, VA: $49,800 - $56,900 for Sr. Ops Coordinator










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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