ZipRecruiter

Log In

1

Call Center Customer Service Jobs in Ohio (NOW HIRING)

Fortuity

Call Center Customer Service Agent

Columbus, OH · On-site

$16 - $20/hr

Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity ...

Amicis Global

Call Center/ Customer Service

Columbus, OH · On-site

$19 - $20/hr

Client Support Service/ Customer Services Job Location: Columbus, OH Job Duration: 6 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous contact center experience ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

next page

Showing results 1-20

All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Ohio

Call Center Customer Service information

See Ohio salary details

$10

$17

$25

How much do call center customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center customer service in Ohio is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Ohio? For Call Center Customer Service jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Ohio look for? The top searched job categories for Call Center Customer Service jobs in Ohio are:
What cities in Ohio are hiring for Call Center Customer Service jobs? Cities in Ohio with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,697 per year, or $17.2 per hour.

Call Center / Customer Service

Five Star Automotive Group

North Olmsted, OH • On-site

$14.25 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Experienced Call Center/Customer Service Representative

Westside Toyota is hiring an Experienced Call Center/Customer Service Representative. This job is for you if you:

  • Have previous call center experience
  • Are comfortable interacting via the phone for an 8 hour shift
  • Excel in customer service and have proven communication skills
  • Appreciate training plus a script to follow to ensure success

Why it's great:

  • No cold calls!!
  • No sales calls!!
  • Never boring
  • Excellent benefits
  • Fun and exciting work environment
  • 5 day work week. Every other Saturday is required with a day off during that week instead of Saturday

Responsibilities and qualifications:

  • Answer inbound calls and make outbound calls to/from our own customers and set appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Follow up with customers as needed to reset any missed appointments
  • Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize our computer tracking system daily
  • Previous customer service experience a must!
  • Excellent computer skills required
  • Valid driver's license

Benefits:

  • Medical, dental & vision insurance
  • 401K plan + match
  • Life insurance
  • Short term disability insurance
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Long term job security
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply