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Call Center Customer Service Jobs in Ohio (NOW HIRING)

Fortuity

Call Center Customer Service Agent

Columbus, OH · On-site

$16 - $20/hr

Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity ...

Amicis Global

Call Center/ Customer Service

Columbus, OH · On-site

$19 - $20/hr

Client Support Service/ Customer Services Job Location: Columbus, OH Job Duration: 6 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous contact center experience ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

LeafHome

Call Center Customer Service

Hudson, OH

$17/hr

Schedule service customers with local technicians, as needed. * Review completed service tickets ... Supporting Our Communities Giving back to the places our customers and employees call home What We ...

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How much do call center customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center customer service in Ohio is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.27 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Ohio?

For Call Center Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Ohio look for?

The top searched job categories for Call Center Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Call Center Customer Service jobs?

Cities in Ohio with the most Call Center Customer Service job openings:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,697 per year, or $17.2 per hour.

Call Center Customer Service Representative

Franklin Furnace, OH • On-site

Big Sandy Superstore
Retail • 501 - 1,000 employees

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

47th of 63 rated furniture retailers

People enjoy working here

Respectful managers

Good training

Learn more about Big Sandy Superstoreexternal

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.                                                               
Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customer’s work order in an efficient and timely manner
    • Verify unit’s warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work order’s are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.) 
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe. 
Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.
Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills
Company reserves the right to add or delete from job description as needed

What Big Sandy Superstore employees say

Pay

Benefits

Hours and flexibility

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